BMW of The Woodlands - Service Center

Always professional and courteous service with supportive informative explanations of work performed with available discounts applied. As loyal customer have purchased two great BMWs with David Qu supportive informative explanations of work performed with available discounts applied. As loyal customer have purchased two great BMWs with David Quintanilla as my Sales Advisor and maybe more in the future. More

Excellent service/experience from beginning to end. This was my first time at the dealership and they won my loyalty immediately. Honza was amazing, going above and beyond to address my issue. He mad This was my first time at the dealership and they won my loyalty immediately. Honza was amazing, going above and beyond to address my issue. He made me fell like a VIP, which I greatly appreciate. The technician who worked on my car was also excellent, explaining things to me in a simple, clear manner -- and doing great work on the car as I could literally feel the improvement afterwards. I highly recommend BMW of teh Woodlands!!! More

Amazing work! Great service! Great staff! Great advisors! Amazing techs! Would recommend time and time again! Great service! Great staff! Great advisors! Amazing techs! Would recommend time and time again! More

Very nice and clean, Service area is accessible and welcoming and associates are very courteous welcoming and associates are very courteous More

Very solid communication which is the best thing about BMW, the prices hurt of course but these are just BMW things apparently, I will say though, this is the best dealer repair experience I’ve had and I BMW, the prices hurt of course but these are just BMW things apparently, I will say though, this is the best dealer repair experience I’ve had and I love it, the texting, the dedicated singular reps for servicing and getting to know them goes a long way to humanize the process instead of feeling like you’re just stuck in a matrix with a bunch of robot humans that are just going through the motions. Thank you BMW woodlands for setting a new standard for me and for what it means to be a great dealership. More

I find it very frustrating that for the two times I have brought my 2022 car in for issues I have to stand around waiting for a service advisor. Last time, I had an appointment for 9 am and I show up at 8:5 brought my 2022 car in for issues I have to stand around waiting for a service advisor. Last time, I had an appointment for 9 am and I show up at 8:50. I stood around waiting to be helped while other employees in the service area ignore me. Finally my advisor approaches me after 9 am. This is such poor customer service. Any other dealership you are greeted by someone promptly. Not ignored as I have been both times I go to service. I honestly dislike coming here and always feel I am treated poorly. I find the other reviews for this dealership in stark contrast to my own personal experience. More

No communications at all. Had car for over a week and I had to call several times before getting a status. For the prices being charged would expect white glove service. I mig Had car for over a week and I had to call several times before getting a status. For the prices being charged would expect white glove service. I might as well just go to any of the “quick” service places where somebody at least calls me back. More

My wife actually took our vehicle in for routine maintenance and she was very pleased with the service and how well she was treated by the staff. maintenance and she was very pleased with the service and how well she was treated by the staff. More

Customer service is outstanding yesterday. Naraih knew who we were after six months and was able to get us out promptly Naraih knew who we were after six months and was able to get us out promptly More

Service depart was excellent during service for a recall on my BMW328. My service advisor, Joe Wolf, was vey friendly and kept me informed on the progress of the repair and the repair was completed earlier on my BMW328. My service advisor, Joe Wolf, was vey friendly and kept me informed on the progress of the repair and the repair was completed earlier than the estimated time! More