BMW of The Woodlands - Service Center

The customer service professional I delt with was Jeff Whitaker and he is beyond outstanding - he is extremely knowledgeable and up beat and makes me feel like I am the most important client in the world, Whitaker and he is beyond outstanding - he is extremely knowledgeable and up beat and makes me feel like I am the most important client in the world, from 3 series thru 5 series to our current X6 he has always taken care of our BMW's for over 25 years!!! Our entire family drives BMW's (with the exception of a couple Mini Coopers) and we all come to Jeff for our service needs. I cannot possibly rate Mr. Whitaker any higher. More

Anytime I go to here I end up waiting for about twice as long as expected. There were so many people stuck waiting there that this time they ran out of places to sit. After about 3 hours (after being told 9 long as expected. There were so many people stuck waiting there that this time they ran out of places to sit. After about 3 hours (after being told 90 minutes for an oil change), I went to go search for my car. Low and behold I found it and was told it had somehow also, at that very moment, be ready. More

Always top notch service from The Woodlands BMW! Can’t see myself going to another dealer. Can’t see myself going to another dealer. More

The services is professional and very good patients. The consultant his name is Jason Roy he’s a very good experience manager. The consultant his name is Jason Roy he’s a very good experience manager. More

The customer service at BMW of The Woodlands was awesome! Couldn’t have my my experience any different Couldn’t have my my experience any different More

Excellent customer service! Very thorough, professional & friendly. Relaxed atmosphere and everyone appeared to really enjoy working for this dealership! Highly recommend! Very thorough, professional & friendly. Relaxed atmosphere and everyone appeared to really enjoy working for this dealership! Highly recommend! More

A pleasure to work with; I’ll come back to this dealership again for additional service on both my BMWs. dealership again for additional service on both my BMWs. More

Honzo and the team work to provide every customer with an exceptional experience and the assurance that their vehicle is in good hands. exceptional experience and the assurance that their vehicle is in good hands. More

The service department was great. The service advisor named Armando was very professional, informative, and patient with me. I appreciate it give input.. given my experience with thi The service advisor named Armando was very professional, informative, and patient with me. I appreciate it give input.. given my experience with this dealership, I would recommend them to everyone More

I met a nice man when arriving. Never met the Service Advisor. We were early though and was with someone else so no worries. The only communication was a text from the advisor tgat Never met the Service Advisor. We were early though and was with someone else so no worries. The only communication was a text from the advisor tgat just had his cell number. Nothing else. The technician sent a video telling me I needed tires. Then I had to call at the end of the day to ask if my car was ready. The work you did was fine, just no communication More