BMW of The Woodlands - Service Center

Anthony and Jason really went above my expectations. Victoria didn't show up for work today and left a message for them yo handle and figure out. Thei did it with grace and professionalism. I own a Victoria didn't show up for work today and left a message for them yo handle and figure out. Thei did it with grace and professionalism. I own and run two multi million dollar companies and I give them both 5 GOLD STARS! WELL DONE GUYS! CHEERS! Rick More

This was our first time buying a car from BMW of the Woodlands and it will be our last. We were told our TPMS sensor would be replaced/fixed upon taking delivery of our car. We were told we just had t Woodlands and it will be our last. We were told our TPMS sensor would be replaced/fixed upon taking delivery of our car. We were told we just had to get it reset by our sales guy (why could they not do this), so we took it to DT to have them reset the sensors. They told us 1 of them was out and needed to be replaced. This is something BMW could have diagnosed when they did their initial inspection, but that was now our job. We let BMW know, and our sales guy said the part was ordered, and said we had an appointment to get it taken care of. I called the parts department to make sure they had the part, and they were never told to order one, so they ordered one. When my wife got the car in for her appointment, they said they had NO appointment for her. Not surprised at this point. The long and short of it for us was that any phone calls or ordering or communication needing to be done, had to be and was being done by us. We never got callbacks, updates, appointments scheduled, or anything. If you call in and need a specific person, good luck. I've probably spent 4 hours on the phone with this dealership just to get the run around over and over again. When they looked at my wife's car, they replaced the sensor and quoted us $900ish dollars, which we refused and they had to do their homework to figure out it was an item being replaced under the sale of the car. More proof that no one is communicating inside their office. Then (5 hours later while my wife waited with a dead phone) we were told that the replacement did not work and told us they would replace all the sensors. This was over a week ago and we've yet to hear from ANYONE. I've called multiple times, left messages, and now sent an email. Communication is a 0 out of 10 for this dealership. I've never had to do more leg work in getting things done that were promised than I've had to do with BMW of the Woodlands. It should be said that I DO NOT like leaving bad reviews. If I owned or operated this dealership I would want to know what was going on so I could get to the bottom of it, so that’s why I’m leaving this review. This review reflects how the dealership has inconvenienced me and made me feel overall. I'm sure plenty of people have different experiences that are not reflected in MY personal experience. More

They make things so easy and are always professional. If you need to wait for a bit, people always check in with you. Have bought my last three cars here and get all of our service needs here as well. If you need to wait for a bit, people always check in with you. Have bought my last three cars here and get all of our service needs here as well. More

I recently bought a pre-owned 2022 BMW 3 series. Soon I noticed that the air conditioner vent was broken. Armando did an excellent job when I brought my car in for repair. He made sure everything wa Soon I noticed that the air conditioner vent was broken. Armando did an excellent job when I brought my car in for repair. He made sure everything was covered by warranty, ensuring a stress free experience for me. I highly recommend Armando and the service team at BMW of The Woodlands. More

Easy oil change. They had me out of there quickly with no issues. Thanks team. Q was very helpful They had me out of there quickly with no issues. Thanks team. Q was very helpful More

I won’t take my vehicle to get services at any other dealership. Service advisor Honza goes over and beyond to assist. And Jeovani stayed in communication the entire time. While we waited we were able t dealership. Service advisor Honza goes over and beyond to assist. And Jeovani stayed in communication the entire time. While we waited we were able to connect to wifi and get some work done. Location is always very professional clean and service manager Jimmy comes out to greet us. Very pleasant team to work with. More

Great dealership customer service focused. Victoria went above and beyond! Will definitely be back for additional services. Victoria went above and beyond! Will definitely be back for additional services. More

Everybody greet you with a smile really enjoyed the visit sitting there talking with other customers sitting there talking with other customers More

The service is great the people all have great smiles they're welcoming and they took excellent care of my car would highly recommend they're welcoming and they took excellent care of my car would highly recommend More

I went to the dealership for a routine oil change on my car and was told the wait time would be about an hour. Almost two hours later my car was brought out. When I asked for the maintenance paperwork th car and was told the wait time would be about an hour. Almost two hours later my car was brought out. When I asked for the maintenance paperwork the Service Advisor said she couldn't provide it but it would be emailed to me in a few hours. I waited all day and no paperwork. I tried to call...email...text with NO response. Finally I had to visit the dealership yesterday and pickup the paperwork in person. When I picked my car up after the oil change the check engine light was on. I asked them to reset it twice and they failed to do it correctly. It was still on when I left the dealership. Also I asked for the phone number of the Service Manager but when I tried to call him the call when to an automated voice mail then hung up on me. Finally I was charged $54.00 for adding a little DEF fluid which was always covered as part of the oil change in the past. There was never a charge. I would not recommend their service department. More