BMW of The Woodlands - Service Center

Darnell in the service department was efficient, communicative and friendly. He made the service experience a good experience. When I left I felt taken care of. I’ll request to work with him in the communicative and friendly. He made the service experience a good experience. When I left I felt taken care of. I’ll request to work with him in the future. More

Highly recommend this dealership. The service director, Joe, was so helpful. I got a flat half-way into my 5 hour trip. I was stranded with my dog and child. Joe worked to get me back The service director, Joe, was so helpful. I got a flat half-way into my 5 hour trip. I was stranded with my dog and child. Joe worked to get me back on the road in a timely manner even though the dealership had been hit by a bad storm and lost power. Joe communicated with me from his personal phone and got me back on the road as soon as he could. It was very stressful and I appreciate the communication and understanding. More

They are good, have good people working there like Gabriel! His gift of dealing with people makes him every special! Gabriel! His gift of dealing with people makes him every special! More

Great service from the Team at BMW of The Woodlands. Quick, polite and got the job done correctly. Quick, polite and got the job done correctly. More

Great customer service. Everything is thorough and good feedback after service. Car always checked out and cleaned after service Everything is thorough and good feedback after service. Car always checked out and cleaned after service More

I was in and out in 2 hours for an oil change. They sent me a video with their recommendations. They sent me a video with their recommendations. More

Good service and provided excellent summary of vehicle check. Service advisor provided excellent service and kept me updated through the process. check. Service advisor provided excellent service and kept me updated through the process. More

Very good service and repairs well done. Full information given during visit. Excellent attention from service agent. Full information given during visit. Excellent attention from service agent. More

I came in for a simple oil change and the technician said I needed to change the oil pan screw as it might leak in the future. Yet I had no leak, but I agreed to have it retooled and changed for $300. After I needed to change the oil pan screw as it might leak in the future. Yet I had no leak, but I agreed to have it retooled and changed for $300. After picking up the car, I went to use it the following day only to find a huge oil leak on my garage floor. I called BMW and the tech tried to say it could not be a leak do I sent him detailed pictures. I asked him to send. Tow truck as I could not drive the car. He sent the truck and BMw had told the driver that I was responsible to pay for the tow!! I refused and even the driver saw the large oil leak and he even took pictures to show BMW. Do, I do not have any good words to say about the service I received and am still waiting after 2 days to receive my Repaired car. I doubt very seriously I will entrust you with my car in the future. Bill and Claudia Faltesek More

The service experience was excellent. Thanks Zackary for well done work. I will definitely recommend this place Thanks Zackary for well done work. I will definitely recommend this place More