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BMW of The Woodlands - Service Center

The Woodlands, TX

4.8
690 Reviews

690 Reviews of BMW of The Woodlands - Service Center

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July 05, 2024

Very slow service and pour communication. 4 th time getting service and still hasn’t improved. Not what I’m used to from bmw More

by Snwdevil
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple
Report | Print
Jul 05, 2024 -

BMW of The Woodlands responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (936) 776-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

July 05, 2024

The service department was very neat clean. They also have me a price and completion time that was better than I expected. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
Jul 07, 2024 -

BMW of The Woodlands responded

Hi Rick, thank you for your positive review. We're happy to have been of service to you. We are always more than happy to assist you if anything else comes up. Take care!

July 04, 2024

Friendly knowable staff that keep customers informed throughout the service process. Excellent repair and vehicle servicing that is always done right the first time. Love the drive in service representa More

by Jonathan P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Que, Service Rep. - Brey, Loaner Coordinator
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Jul 05, 2024 -

BMW of The Woodlands responded

Hi Jonathan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 20, 2024

Great service and friendly staff. Services were completed timely while I waited at the dealership. More

by mattsmith0386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honza Hajicek
Report | Print
Jun 21, 2024 -

BMW of The Woodlands responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 18, 2024

I had an excellent service with Darnell. Oil, fluids change, car inspection and etc. My car was vacuumed and washed. I was very satisfied with this service. More

by Natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darnell
Report | Print
Jun 20, 2024 -

BMW of The Woodlands responded

We are pleased to hear you had such a positive experience with us, Natalie! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 16, 2024

The service department does a terrific job. Honza, my Service Advisor, is excellent. He has many years of BMW experience. More

by Tmduncan173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honza
Report | Print
Jun 18, 2024 -

BMW of The Woodlands responded

We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

June 16, 2024

Gabriel helped me with my first scheduled maintenance on my leased 330i. They sent me video of underneath my car while it was lifted showing what was being looked at and with results and recommendations. Ov More

by erickaharvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Report | Print
Jun 18, 2024 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 16, 2024

Brandon Service advisor racist also his manager racist very disrespectful no very Very Bad hygiene. More

by olsonrodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Service advisor
Report | Print
Jun 18, 2024 -

BMW of The Woodlands responded

Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

June 15, 2024

The service was outstanding! They pay attention to detail and personal service! I will Be back! More

by kerri.travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darnell
Report | Print
Jun 19, 2024 -

BMW of The Woodlands responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

June 14, 2024

BMW of the Woodlands always takes great care of our vehicles - we bring them here for everything; tires, wheels, scheduled service, state inspections, etc. When a rat ate two wiring harnesses right be More

by dfielder79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honza Hajicek
Report | Print
Jun 14, 2024 -

BMW of The Woodlands responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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