BMW of The Woodlands

The appointment scheduling system is broken. Had to wait 45 mins to reschedule. Too much upsell and not enough information to make a informed decision. Wait time presented was 2.5 hours - for a Had to wait 45 mins to reschedule. Too much upsell and not enough information to make a informed decision. Wait time presented was 2.5 hours - for a oil change and battery check and tire rotation. More

Clean and well organized. Repairs and service concerns treated clearly and knowledgeably. Overall impression that service department is well organized and responsive. A profes Repairs and service concerns treated clearly and knowledgeably. Overall impression that service department is well organized and responsive. A professional operation More

All went as expected with no delays. Friendly and courteous personnel. I’ve been using it for years now. Always a great service.! Friendly and courteous personnel. I’ve been using it for years now. Always a great service.! More

We've owned BMWs from this dealership for over 15 years. Great experiences with sales, finance, management and especially service - which makes all the difference for luxury performance cars. The service Great experiences with sales, finance, management and especially service - which makes all the difference for luxury performance cars. The service manager Honza has been outstanding for the more than 10 years we worked with him as service advisor - so now it's great to see his customer-first influence expanding throughout service. More

Absolutely AMAZING, from the welcoming, throw-out the entire process until the solution of the issue. When you buy a BMW we don't buy just a car but competence within an excellent service. I did try ot entire process until the solution of the issue. When you buy a BMW we don't buy just a car but competence within an excellent service. I did try other service providers but this is, without a doubt, the best one. More

Overall, the service department was really good! The service advisor, Bailey Dibble, went above and beyond and listened to my concerns dealing with the repair of my BMW. The service advisor, Bailey Dibble, went above and beyond and listened to my concerns dealing with the repair of my BMW. More

Excellent service and great actitud with the customer. Everything at time and review with the customer everything that they do with your car. I really appreciate their service. Great job and thank you Everything at time and review with the customer everything that they do with your car. I really appreciate their service. Great job and thank you More

Can I give 1 star? Absolutely terrible. Sent my wife to 8 banks for an approval when she has good credit. “Just to try and make something happen” Malik the financ Absolutely terrible. Sent my wife to 8 banks for an approval when she has good credit. “Just to try and make something happen” Malik the finance guy is an absolute tool, super confident in his subpar performance. More

Overall we are very pleased with our experience at BMW of the Woodlands. There were a few glitches at first with vehicle availability. Available not available issues. Evidently even the dealers struggle with the Woodlands. There were a few glitches at first with vehicle availability. Available not available issues. Evidently even the dealers struggle with the current demand versus available inventory. Our salesman worked with us and found solutions to meeting our needs. More

The dealership did wonders considering the lack of parts across the US. Had to wait 3 weeks for the piece of glass to arrive. We had a $474.00 deductible for a blown out moon roof that should have been un across the US. Had to wait 3 weeks for the piece of glass to arrive. We had a $474.00 deductible for a blown out moon roof that should have been under warranty. These appear to be exploding everywhere according to the many complaints on the internet. More