BMW of The Woodlands

Very nice and clean, Service area is accessible and welcoming and associates are very courteous welcoming and associates are very courteous More

Found used vehicle on line. Texted questions then asked for salesperson to call. Very accommodating and responsive. Went in next business day and the buying process was smoot Texted questions then asked for salesperson to call. Very accommodating and responsive. Went in next business day and the buying process was smooth and efficient. More

Great efficient job on my car good recommendation and many Options To choose Great job many Options To choose Great job More

Very solid communication which is the best thing about BMW, the prices hurt of course but these are just BMW things apparently, I will say though, this is the best dealer repair experience I’ve had and I BMW, the prices hurt of course but these are just BMW things apparently, I will say though, this is the best dealer repair experience I’ve had and I love it, the texting, the dedicated singular reps for servicing and getting to know them goes a long way to humanize the process instead of feeling like you’re just stuck in a matrix with a bunch of robot humans that are just going through the motions. Thank you BMW woodlands for setting a new standard for me and for what it means to be a great dealership. More

I purchased the 3 year oil change service plan for my 2015 BMW 328i GT on June of 2022. Unfortunately, I was in a car accident and that vehicle was totaled. I only received one oil change on that plan. I 2015 BMW 328i GT on June of 2022. Unfortunately, I was in a car accident and that vehicle was totaled. I only received one oil change on that plan. I recently purchased another 2015 BMW 328i GT because I love the car so much. Same exact production year and same exact engine size. I still have over two years left on the plan that I purchased and they are telling me the VIN are not transferable and I cannot use it on my new car, they just want me to re buy the service. I would understand if my new car was a V6 or V8 that required more oil and a different filter, but the car is the exact same and they just don't feel like letting me use it.So technically they just took my money and are now telling me tough luck. This just feels like a big scam. More

I have been pleased with the service that my BMW X5 has received at BMW Of The Woodlands over the past three years. The service has been prompt and has solved the few problems that I have encountered as we received at BMW Of The Woodlands over the past three years. The service has been prompt and has solved the few problems that I have encountered as well as keeping the car running well with regular maintenance. More

I find it very frustrating that for the two times I have brought my 2022 car in for issues I have to stand around waiting for a service advisor. Last time, I had an appointment for 9 am and I show up at 8:5 brought my 2022 car in for issues I have to stand around waiting for a service advisor. Last time, I had an appointment for 9 am and I show up at 8:50. I stood around waiting to be helped while other employees in the service area ignore me. Finally my advisor approaches me after 9 am. This is such poor customer service. Any other dealership you are greeted by someone promptly. Not ignored as I have been both times I go to service. I honestly dislike coming here and always feel I am treated poorly. I find the other reviews for this dealership in stark contrast to my own personal experience. More

No communications at all. Had car for over a week and I had to call several times before getting a status. For the prices being charged would expect white glove service. I mig Had car for over a week and I had to call several times before getting a status. For the prices being charged would expect white glove service. I might as well just go to any of the “quick” service places where somebody at least calls me back. More

My wife actually took our vehicle in for routine maintenance and she was very pleased with the service and how well she was treated by the staff. maintenance and she was very pleased with the service and how well she was treated by the staff. More

Customer service is outstanding yesterday. Naraih knew who we were after six months and was able to get us out promptly Naraih knew who we were after six months and was able to get us out promptly More