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BMW of Tenafly - Service Center

Tenafly, NJ

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67 Reviews

67 Reviews of BMW of Tenafly - Service Center

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May 26, 2012

I told Victor Sousa I'm having an issue with my vehicle. He had Sandra (Service Manager) give me a call (which was within a matter of minutes). She in turn set up an appointment with Robert (Service rep) fo More

by Tiger13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Sousa, Robert Ryan, Sandra Pilavdjian
May 26, 2012

Crashed my car into a wood poll. Crazy damage. Great body work and customer service. Car was finished earlier than expected. Just in time for the holiday weekend. More

by Smilesdb8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steven Vogt
May 25, 2012

The customer service offered by both Robert Ryan & Sandra Pilavdjian is one the reasons I continue to be a loyal customer (20 years)& over seven autos of Old Difeo & Tenafly BMW. Thank you More

by dikran57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Ryan, Sandra Pilavdjian
May 23, 2012

I am a Manhattan resident and I switched from BMW of Manhattan to BMW of Tenafly because of their outstanding customer service! They go above and beyond to make sure you entire service experience is ex More

by CLHManhattan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Ng, Sandra Pilavdjian
May 21, 2012

Paul was very helpful in determining the cause of the problem regarding my order. He remedied the problem and even went out of his way to ship me the product free of charge. His response was quick. Promp More

by Jnk100893
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Calanetti
May 14, 2012

I have taken my car to a number of BMW dealers but none were as helpful as BMW of Tenafly. Also, I have had a number of service advisers but Ed is by far the best. He makes you feel like your car is impor More

by mattyfazz11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Ng
May 09, 2012

Another reason I go to BMW of Tenafly, is their service department. Bob Ryan gets me in and out quickly when I drop off the car, and the waiting room is clean and comfortable if I am there for a quick vis More

by LarrySinNJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Ryan
April 27, 2012

I've come to this dealership for service over 5+ times now and each time I've been fortunate enough to work with Ed. Ed defines "great" customer service. He's very knowledgeable, incredibly efficient and More

by jlc781
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Ng, Ed Ng
January 17, 2012

I've been dealing with dealership since defio BMW! All staff members are great help I've recommended tenaflybmw to all family and friends! I just have 1issue on loaner vehicles. I currently own a 7 series More

by Unoitnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert ryan, Robert Ryan
March 22, 2011

Had a flat tire and went to go get it fixed; it came back with the SAME tire on and the flat tire sign still coming on after about 20 minutes. Dominick wasn't helpful; we asked for a loaner car the day befor More

by ksmith1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dominick
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