Garlyn Shelton BMW of Temple - Service Center

The hallmark to any premier business which serves the public is the customer service approach. The BMW vehicles are a world class brand that sells themselves largely based on legacy of the brand and sta public is the customer service approach. The BMW vehicles are a world class brand that sells themselves largely based on legacy of the brand and status of ownership. However, the fickleness of the current customer marker and the attentiveness of the customer service they receive will either drive a customer past your dealership to your closest competition, or outright loose them to another brand. I believe your customer maintenance service advisor, Ms. Veronica Menchaca display three attributes: first impression, real-time updates, and last impression greatly contributes to Garlyn Shelton BMW Temple 100% customer satisfaction and a strong customer return. 1. First Impression (friendly demeanor): Veronica presents a calming friendly demeanor; she welcomes the customer with an attentive disposition, and one of confidence. German automobile customers can be very indecisive and moreover, very demanding to the point of aggressively-rude. Veronica disarms this energy with her calming professional responsive disposition. Her energy can determine whether a customer will provide repeat business, or not. It’s due to her attentiveness—even while my X5 maintenance issue(s) were at the worst state—I will be a returning customer. 2. Real-Time update: Veronica kept me abreast of my vehicle status at every turn. She informed me of the recommended maintenance options, while still keeping in mind the importance of having the initial maintenance issue resolved. Her approach never appear overbearing, she explained with professionalism and empathy, the need for the recommended service options, yet, kept an emotional space in recognizing that my vehicle service may entail several days. Throughout the hours that I spent--more than I was will to--she thoroughly explained the shortage of loaner vehicles, and her future actions in ensuring how she will procure the next available if my vehicle will be down for a length of time. I was disappointed. I am one of the fickle owners; I spent a significant premium for my X5. Having a loaner vehicle was part of the premium. However, due to Veronica’s energy and how she owned her comment with authority, specifically, as general manager would, I accepted her contrite reasons on the situation. 3. Last Impression: How we started is how we ended; a mutual beneficial exchange that benefitted the customer, and represented your dealership. Since the vehicle was drivable and there were no available loaners, I decided to return home and not leaved the vehicle parked at the dealership for an unknown period of time waiting on the parts. Veronica, kept me updated on the parts in transit visibility and my options. The final tipping point came in the middle of the night (Friday) when the vehicle alarm started and did not stop until the battery was “dead.” I immediately called Veronica the next business day (Monday) and explained the issue of the inoperable vehicle and getting it back to the dealership at my own expense. She explained the road side assistance warranty, and how she will have the vehicle repaired and returned to my home after completion. Her actions really calmed some stressful days. She kept my wife updated on all maintenance actions and when the vehicle was completed and en route back to me. This one lasting impression probably sealed the deal for my return business to Garlyn Shelton BMW Temple. I am a little off kilter when it comes to the availability of loaner vehicles; however, I am confident, barring some maintenance issues that will cause a lengthy stay in your service department, that Veronica will have my vehicle back within a few hours. I am strongly recommending that Veronica Menchaca receive your highest and most prestigious award, and moreover, a position of greater responsibility that involves a monetary promotion and supervisory status. I firmly believe that employees subordinate to her will enhance your customer satisfaction and drive your customer return business skyward. Sincerely, Marvin More

Has been purchasing my vehicles from Garlyn Shelton since 1975 from Mazda to BMW since 1981. The Best dealership & Wonderful employees Lanny / Darla Curry & Bart Williams / Jesse LaBeur / Matthew Phillips 1975 from Mazda to BMW since 1981. The Best dealership & Wonderful employees Lanny / Darla Curry & Bart Williams / Jesse LaBeur / Matthew Phillips . More

I just purchased my third and fourth vehicles from Garlyn Shelton. (The first two were Volvos.) Three of these purchases were made with Sales Consultant Jonathan Aluiso. Two of the sales required searching Shelton. (The first two were Volvos.) Three of these purchases were made with Sales Consultant Jonathan Aluiso. Two of the sales required searching and some effort on Jonathan's part, and he came through like a champ! I couldn't have been any more pleased with each of these purchases! The entire team at the BMW store were fantastic. The General Sales Manager Jake, and Sales Manager, Andy Whitfield were both very easy to work with, and I simply can't say enough positive things about Jonathan Aluiso! I went to BMW of Temple late on a Saturday afternoon and left with a new Z4 that night. Though late in the evening, Jonathan spent a lot of time patiently going through the vehicle's numerous features. The titling and registration were completed very promptly and Jonathan's follow-up communication is excellent. I scheduled a time to have my new plates put on and do a features follow-up with Matt, the BMW Genius, after the purchase. In the interim, my wife's XC60 was totaled. I mentioned this to Jonathan, and he went out his way to help her in a difficult time. Though her intentions were to purchase another XC60, she ended up purchasing a BMW X3 with Jonathan, and she couldn't be happier. In my experience, this is the place to go for a new car purchase. The team at BMW of Temple are obviously in the business of sales, but they conduct their business with genuine concern for the customer. I enjoyed being able to get a fair purchase price without a hassle, easy financing, titling and registration with Andy, and the follow-up communications and processes have been great! I really can't see myself purchasing from anyone else. More