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BMW of Temple
Temple, TX
44 Reviews
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Showing 44 reviews
May 19, 2020
Terrible Dealership The finance manager doing our paperwork asked us to purchase an extended warranty at a fantastic price, we declined! He was very pushy and we decline The finance manager doing our paperwork asked us to purchase an extended warranty at a fantastic price, we declined! He was very pushy and we declined 3 more times before we had to say NO! He became obviously angry and very rude. We wrote our check and we were happy to just leave. Not getting five minutes down the road, we were called back because the paperwork was all messed up, his fault and the entire contract had to be redone. A couple weeks later we received our title in the mail. It showed our brand new 2020 330I to have 108 thousand miles on it!! The car we purchased CASH only had 18 miles when we drove it off the lot. We contacted BMW of Temple to have them correct the mistake that THEY made and we were told sorry, you will need to go to the DMV and surrender your title and apply for a new one. Biggest hassle EVER! Over four hours of my time to take care of the finance mangers angry mistake just because we did not take him up on his extended warranty offer! Love the new BMW but should have stuck with Mercedes! This issue has been very frustrating, time consuming and extremely unprofessional on the dealerships part. More
by slhinojosa
Employees Worked With
Alec, the salesman was great. Don't recall finance guys name.
January 30, 2020
POOR COMMUNICATION BETWEEN THE DEALER AND BANK STAFF When I purchased my BMW, I bought the GAP Ins. I traded in my vehicle , so I requested my GAP Ins Refund and sent in the paperwork that I was told to When I purchased my BMW, I bought the GAP Ins. I traded in my vehicle , so I requested my GAP Ins Refund and sent in the paperwork that I was told to do so that I could receive my check with in 6 weeks and it has been 5 months and I still have not received it. I have contacted the dealer and the finance department and all they tell me is that it's on the way. If anyone knows what else to do so I can get me check, COMMENT BACK!!!!!!! PLEASE...... More
by alvarorivera18
Employees Worked With
TANYA REFUND DEPT FROM THE DEALER
October 21, 2019
Top Notch Experience I walked into BMW of Temple and had my eye on a beautiful Mercedes.I was greeted with excellent customer service when was introduced to Trevor as my s I walked into BMW of Temple and had my eye on a beautiful Mercedes.I was greeted with excellent customer service when was introduced to Trevor as my salesman. He exceeded my expectations The process of getting approved was appeased by the personable Trevor. He made the process easy and comfortable to deal with. I recommend anyone to BMW of Temple for their next vehicle purchase for a top notch experience! More
by Always Blessed
Employees Worked With
Trevor
May 22, 2019
Quick response times! I called BMW of Temple and immediately was greeted with what I could tell was a smiling person on the other end of the phone. I believe their calls g I called BMW of Temple and immediately was greeted with what I could tell was a smiling person on the other end of the phone. I believe their calls go to a main source so no call is ever missed. Scheduling an appointment is always a breeze, I wouldn't take my BMW anywhere else. I have worked with Cat, Kaitlyn, and Bart - all of which are exceptionally knowledgable on products as well as honest and take pride and integrity in their work. More
by Jay84
Employees Worked With
Cat - Kaitlyn - Bart
March 17, 2019
Excellent service all the way around Had a great experience purchasing my new 2019 x5. Everyone was great from my salesman to my finance manager. I would highly recommend this dealer! Had a great experience purchasing my new 2019 x5. Everyone was great from my salesman to my finance manager. I would highly recommend this dealer! More
by Drod15
Employees Worked With
Alec
February 02, 2019
Service--no one answers the phone I have been trying to call service all morning. I have called 10 different times. They are open but no one will answer the phone and there is no plac I have been trying to call service all morning. I have called 10 different times. They are open but no one will answer the phone and there is no place to leave a message. More
by Temple Customer
Employees Worked With
The service department
October 07, 2017
Great experience I was very pleased with my experience. The staff members that I dealt with were friendly and accommodating. They were not pushy at all and listened ve I was very pleased with my experience. The staff members that I dealt with were friendly and accommodating. They were not pushy at all and listened very carefully to what I wanted. They have also checked up on me after my purchase. Anytime I have a question I can easily reach out to them and get a speedy response. I would highly recommend purchasing a car from this dealership, and I look forward to doing business with them in the future. More
by Kara14
Employees Worked With
Jonathan Aluiso
October 06, 2017
Great sales and service I own a couple of BMWs and have leased a couple more. I have had recalls and repairs taken care of at GS and Bart and the repair staff were great. Got I own a couple of BMWs and have leased a couple more. I have had recalls and repairs taken care of at GS and Bart and the repair staff were great. Got a loaner one day and a shuttle another day. Maybe I'm just lucky, but my cars have never needed repair although I spend more than most people on periodic maintenance. I leased from GS in 2015 and again in 2017, working with Terrence and Drew. They did not have a vehicle configured as I wanted it on the lot, so they listened to what I wanted and did not try to push me into a vehicle they had on hand. It took a week or so but they found a vehicle that was built the way I wanted, and arranged to have it transferred for me with a reasonable deposit. The deal we arranged was fair and I took delivery a few days later. Landon and Jake were a pleasure to deal with and I expect to lease from GS again in a few years when they have moved into the new building. . More
by CBrunson100
Employees Worked With
Terrence, Drew, Jake, Landon
September 19, 2017
Customer service is invaluable This drive was worth it! This is the 3rd BMW dealership I went and it's true the third time was the charm! I experienced great customer service and tr This drive was worth it! This is the 3rd BMW dealership I went and it's true the third time was the charm! I experienced great customer service and transparency. Zach was very interested in what I wanted; making sure it was an uncomplicated transaction. At Gary Shelton they work with you for the best deal. The sales and finance department are motivated to get you what you want not to meet a quota. I went to turn in my BMW and move onto another manufacturer ... instead I left with a great BMW and a great experience. More
by Happy customer TX
Employees Worked With
Zach Holland
September 18, 2017
AWESOME SALES & SERVICE Just bought my used dream car from Summer and Drew who were TRULY AMAZING, SHARP & FUNNY. got a great price with superior sales and service. HIGHLY Just bought my used dream car from Summer and Drew who were TRULY AMAZING, SHARP & FUNNY. got a great price with superior sales and service. HIGHLY reccomend More
by jleo8333
Employees Worked With
Drew
