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BMW of Temple

Temple, TX

2.3
44 Reviews
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6006 S General Bruce Dr

Temple, TX

76502

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Showing 44 reviews

July 21, 2021

Tremendous experience, no hassle, Jeremiah Boutin was my salesman, I can’t express enough how he and the sales manager made my experience such a tremendous experience. I can’t say enough about BMW, what an More

by jmangelo1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Boutin
Jul 22, 2021 -

BMW of Temple responded

Thank you for sharing your feedback. It's great to hear that Jeremiah was such a pleasure to work with throughout the purchase of your vehicle. On behalf of all of us at BMW of Temple, congrats and safe travels!

June 10, 2021

Took my X 5 in for routine service two weeks ago. They said it needed a new battery. So at this dealership routing service and changing a better takes over two weeks and still counting. No customer servic More

by My dog Max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Veronica at the dealership and Clay at BMW customer service. Clay was worthless. Do not call BMW customer service.
October 30, 2020

Thank you BMW of Temple for always being professional and willing to help in any way you can. You guys Rock! Keep up the good work More

by WWCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All
Nov 02, 2020 -

BMW of Temple responded

It's our pleasure to assist you! Thank you so much for supporting our team with an excellent review. Hope to see you next time at BMW of Temple!

October 30, 2020

Sales, Finance, service , and parts are all top notch Own 2 bmw's and between wife and I have had 7 different models over the years. The ultimate driving machine , is a understatement. More

by J.L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake, Victor, and Andy
Nov 02, 2020 -

BMW of Temple responded

Thank you for the rave review! We are delighted to hear that you've had positive experiences with all of our departments. We appreciate you and your wife's repeat business and look forward to our continued relationship.

October 28, 2020

Investigated a 2020 Toyota Corolla XLE. Since I live a long way from the dealership, I requested an out the door price worksheet sent to me via email. Received the worksheet and immediately noticed some q More

by mrh
Customer Service
Recommend Dealer
No
Employees Worked With
Lesa Bond, salesperson
Oct 28, 2020 -

BMW of Temple responded

It's hard to see this feedback as we strive to find the best option for guests. I sincerely apologize if our communication fell short and I'd like to assure you that we run our business to be transparent here. I would be more than willing to clarify these outstanding questions for you. Without a full name, I won't be able to reach you so please consider giving me a call at your convenience. Thank you. Jake Thompson - General Sales Manager - 254-727-3354

Oct 28, 2020 -

mrh responded

Thanks for responding. Although you want to keep the lines of communication open, I have chosen to move on and keep the vehicle that i presently own until a later time. It is hard to communicate via emails, etc. and to keep the customer satisfied. I hope that you will learn from this experience and put yourself in the shoes of the customer. I understand the car-buying experience better than most and know when to call a halt to the process. You will not hear from me again.

October 03, 2020

Great place to buy a BMW! The staff is very patient and knowledgeable. The service department is always friendly and helpful. I would recommend anyone to business here. More

by WWCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole staff
Oct 04, 2020 -

BMW of Temple responded

Congratulations on your new vehicle! We strive to make the purchasing process go smoothly, and it is fantastic to hear that this has been reflected in your time working with us. We appreciate your support and are wishing you safe travels! - The BMW of Temple team

October 02, 2020

Headed tomorrow to go pick up our new 2020 BMW 330i xdrive. John only returned one phone call to me the buyer when I called him first. I explained that it is a courtesy to call the buyer to let me know More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Aluiso, Jake Thompson
Oct 14, 2020 -

BMW of Temple responded

Hi Laura - thank you for trusting our team to make things right. The satisfaction of guests means everything to us and I am glad to hear that your concerns were taken care of promptly. We are pleased to see that you are happy with your vehicle purchase and we wish you safe travels.

September 11, 2020

Has been purchasing my vehicles from Garlyn Shelton since 1975 from Mazda to BMW since 1981. The Best dealership & Wonderful employees Lanny / Darla Curry & Bart Williams / Jesse LaBeur / Matthew Phillips More

by lemmonscarmelita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Currently , Jesse LaBeur
Sep 11, 2020 -

BMW of Temple responded

Thank you for the kind review! We cannot express how much we appreciate your business over the years and we are so proud to have been able to serve you. We are wishing you many safe and happy miles and hope to see you again next time! - The BMW of Temple team

August 22, 2020

I just purchased my third and fourth vehicles from Garlyn Shelton. (The first two were Volvos.) Three of these purchases were made with Sales Consultant Jonathan Aluiso. Two of the sales required searching More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Aluiso, Andy Whitfield, Jake Thompson
Aug 24, 2020 -

BMW of Temple responded

Hi Tim - Thank you so much for taking time out of your day to write us a review! We are grateful for you and your wife's business and love to hear that you've been able to depend on Jonathan to help find the right cars for you. We are very glad that your wife is enjoying her BMW X3. All of us at BMW of Temple are grateful to have you both as customers! We look forward to working together for years to come.

July 12, 2020

Great experience! This was my first BMW purchase and Nick was my salesman. He really catered to the needs of what I was looking for in my next vehicle. He was thorough and pleasant. Felt more like I was buyi More

by Daphmitch
Recommend Dealer
Yes
Employees Worked With
Nick Graham
Jul 13, 2020 -

BMW of Temple responded

Thank you for shopping with the BMW of Temple team. It is wonderful to hear that Nick made the purchase of your first BMW a seamless and enjoyable process. We're committed to finding the best option for guests and I am glad that came through to you! Safe travels in your new ride.