Back

BMW of Temple

Temple, TX

2.3
44 Reviews
Contact Dealership

6006 S General Bruce Dr

Temple, TX

76502

Directions

By Type

Showing 44 reviews

October 25, 2022

This rating only applies to the service department, which is the absolute worst ever. They try to sell you unnecessary services, do not communicate among themselves. They do not inform you the status of your More

by paintresse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Veronica, plus one other
October 03, 2022

Garlyn Shelton BMW of Temple has the worst Service Dept. I have ever seen. Was there 6 hours to get a set of tires put on, an alignment and to have a bulb changed. Burned a whole vacation day sitting at t More

by Debbie E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Veronica, Service shop
July 19, 2022

The hallmark to any premier business which serves the public is the customer service approach. The BMW vehicles are a world class brand that sells themselves largely based on legacy of the brand and sta More

by mld
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Veronica Menchaca
Jul 19, 2022 -

BMW of Temple responded

Thank you so much, Marvin, for sharing your detailed review of Veronica and appreciating all she brings to the BMW of Temple team. We couldn't agree more she is an asset to our establishment, delivers great communication, leaves a wonderful impression, and puts her customers first. Your five-star review will be shared with her and make her day. Until next time!

June 12, 2022

My husband and I went to the BMW dealership in Temple to look around. We were greater by Damon. He assisted us and found the perfect vehicle for us. We really enjoyed his jokes and down to earth personality More

by Tania Sanchez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon
Jun 13, 2022 -

BMW of Temple responded

Thank you so much for this fantastic review, Tania! We're delighted that we earned your five-star rating. We will be sure to pass your very kind and thoughtful words along to Damon and our team here at BMW of Temple. We're glad he found you and your husband the perfect fit!

May 23, 2022

Damon was amazing. He assisted us to find the perfect vehicle, was very responsive and worked hard to get us the best deal. Damon is professional and kind. Best buyi More

by jejda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon
May 23, 2022 -

BMW of Temple responded

Thank you for the great review! We are so glad to hear that you had such an outstanding purchase experience working with Damon and Garlyn. Drive safely in your new vehicle, and we hope to see you back again at BMW of Temple!

April 21, 2022

I live out of town and I explained I’m limited on time and didn’t have any to waste. Waited months for a white X7. Set an appointment, for opening time to go look at one they just got in. WhenI got there More

by PerfectScore
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremiah Boutin
February 15, 2022

During our visit to Garlyn Shelton BMW of Temple we were greeted with great customer service. Damon was our BMW Salesman who showed great patience and answered every question we had while transitioning fro More

by Rhonda J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon
Feb 15, 2022 -

BMW of Temple responded

Rhonda, thank you for the great review! We are so glad to hear that you had such a thorough and attentive purchase experience working with Damion. We will be sure to pass on the kind words to him. Drive safely, and we hope to see you back again at BMW of Temple!

December 30, 2021

I had a great experience with BMW. They were friendly, quick to respond to questions and worked hard to get me the best deal. Damon, my salesman, worked very hard to make sure I received the best custome More

by senahcarter99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon
Dec 30, 2021 -

BMW of Temple responded

Feedback like yours lets us know we're doing a great job when it comes to customer satisfaction! We will let Damon and the rest of the BMW of Temple sales team know they made your buying experience go off without a hitch. Enjoy your new BMW!

November 26, 2021

Would not recommend. Before I drove over 1 hour to this dealership I asked multiple times if they match other dealer offers and was told they do. When I get there I get an offer of over 5k less than what a More

by Phelix2000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Aluiso
Nov 29, 2021 -

BMW of Temple responded

I'm so sorry that we couldn't make a deal. We never want to mislead our customers so I will speak with my team to find out why this miscommunication occurred. I understand that we let you down, but if there is anything that I can do to assist you, I would be happy to take your call. Thank you, Jake Thompson - General Sales Manager - 254-727-3354

October 25, 2021

The sales team & Used car manager needs better training. Im a customer & former BMW employee in West Texas that lives 2 hours from Temple. I called just to get a rough estimate on my clean one owner BMW. I More

by Former BMW employee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leya
Oct 25, 2021 -

BMW of Temple responded

I am sorry to read this feedback. We strive to deliver a seamless and straightforward experience for our guests, and it is concerning that this was not better reflected in your time working with us. I apologize for any inconvenience regarding your vehicle appraisal and would appreciate another chance to speak with you to see if there is anything more I can do to help make things right. If you are willing to discuss this further, please give me a call directly. Best, Jake Thompson - General Sales Manager - 254-727-3354

2
...