BMW of Tallahassee - Service Center

Great Service This is my second BMW and I was please with the service offered by Joe Gruen. The work was completed on time and my vehicle was returned clean. This is my second BMW and I was please with the service offered by Joe Gruen. The work was completed on time and my vehicle was returned clean. More

Great service - Lee Woodruff Lee Woodruff has the service experience down pat. It was quick, enjoyable and I picked up my clean and fixed car without any hassle. Dropping off was Lee Woodruff has the service experience down pat. It was quick, enjoyable and I picked up my clean and fixed car without any hassle. Dropping off was easy, and I was given a loaner; picking up was easy. I came unannounced and the paperwork was ready to go and my car was as well. Thank you! More

Lee Woodruff is a wonderful Service Rep I have use Lee as my service adviser for several years. He has gone out of his way to make the process easy and painless. I have come to trust him. I I have use Lee as my service adviser for several years. He has gone out of his way to make the process easy and painless. I have come to trust him. I will continue to use Capital BMW as long as Lee is a part of their team. Thanks Capital BMW for hiring such quality employees. More

Road Damage Recovery My 750 got hit by a retread about 20 miles from Tallahassee on Wednesday night. The next morning I took it to Capital and met Lee Woodruff. I had to My 750 got hit by a retread about 20 miles from Tallahassee on Wednesday night. The next morning I took it to Capital and met Lee Woodruff. I had to be in Alabama later that day and he said he would rush to get it looked at and check for damages. The car had to have new radiator, so Lee arranged a rental, ordered the part, had it put on and I was able to pick it up on my way back home. He let me know when it was ready and even took pic of the damage for my insurance claim. GREAT service to say the least. More

Excellent customer service. I have been a customer of BMW in Tallahassee Fla. for about 2 years and Ian Wyre has been and to present is my service advisor. This young man sets th I have been a customer of BMW in Tallahassee Fla. for about 2 years and Ian Wyre has been and to present is my service advisor. This young man sets the bar. He greets you with a smile and do all he can to make your visit as short and comfortable as possible. He go that extra mile to solve your issues and leave you with no doubt this is the kind of customer service you can’t get enough of. I want even think about going anywhere else. Thanks Ian Wyre you rock. More

Lee is the best! Friendly, attentive service. Lee listened to my concerns, knew what needed to be done and made it happen. Lee took care of my car like it was his own. Friendly, attentive service. Lee listened to my concerns, knew what needed to be done and made it happen. Lee took care of my car like it was his own. More

Scheduled service Ian Wyre was exceptional in his attention to customer service. Service department at this dealership has developed (and now earned) a reputation for p Ian Wyre was exceptional in his attention to customer service. Service department at this dealership has developed (and now earned) a reputation for pushing unwarranted tire replacement due to tread wear. At my recent scheduled service, it was recommended to replace my rear tires for $700+. My front tires had been replaced in the past year due to an accident. I declined the service and when I returned home compared the tread of the front and rear tires. NO DIFFERENCE! Do not fall for this scam! More

Car repairs I am just writing to let you know that Lee Woodruff does an outstanding job with customer service. He has made our transition to Tallahassee so smooth I am just writing to let you know that Lee Woodruff does an outstanding job with customer service. He has made our transition to Tallahassee so smooth from Houston. More

Excellent service Mr. Ian Wyre is the BEST!!! My visits are always very special because of Ian. He is exceptionally professional, courteous and knowledgeable. He makes Mr. Ian Wyre is the BEST!!! My visits are always very special because of Ian. He is exceptionally professional, courteous and knowledgeable. He makes sure that all of my questions are answered and that I have clear understanding of what is being suggested and done to my vehicle.He is so patient with me and does it with a big smile. More

Recent Service Visit Sam Lester is amazing! He scheduled my appointment, assessed the car, and complete the work on the car in time for child pick-up! TY Sam Lester is amazing! He scheduled my appointment, assessed the car, and complete the work on the car in time for child pick-up! TY More