BMW of Tallahassee - Service Center

Phil Holland is every car owner's dream of a Service Representative. He is thoughtful, responsive, and accessible. He communicates! Phil understood the issues with my older car, and made rational sugges Representative. He is thoughtful, responsive, and accessible. He communicates! Phil understood the issues with my older car, and made rational suggestions for service management. I hope never to need any other Service Rep! More

My Service Consultant Jess Carbaugh is awesome I didn't buy my car from Capital Euro car, but Jess treated me like I did, she even showed me features on my 430i that I didn't get when I bought the car an buy my car from Capital Euro car, but Jess treated me like I did, she even showed me features on my 430i that I didn't get when I bought the car and she was so professional excellent customer service I will continue to get my car service with Jess Carbaugh as my consultant. . More

Ian Wyre is always a great to work with. He has been my specialist since 2007He always listen to and check out my service concerns. specialist since 2007He always listen to and check out my service concerns. More

I am thrilled with the service I received when I brought my car in to be serviced. Jess Carbaugh really listened to my repair concerns and made sure the technicians checked out all of them! I have had poo my car in to be serviced. Jess Carbaugh really listened to my repair concerns and made sure the technicians checked out all of them! I have had poor experiences with the local BMW in Albany, GA. I am glad I tried Capital BMW and have now moved my business with you all. I hope Jess Carbaugh never leaves because she really developed my trust. She is professional, thorough, and thoughtful. Thank you!!!! More

Outstanding BMW Dealership I have been a client of Capital BMW since 1996. There is a major reason why I keep going back to this dealership, they treat me like family. This of c I have been a client of Capital BMW since 1996. There is a major reason why I keep going back to this dealership, they treat me like family. This of course is priceless! On my latest BMW Service, I was provided a short video by the technician of the work that was completed and the items that could use some attention in the future. This short video was AMAZING! I could see with my own eyes what the technician was referring too. Outstanding idea by the dealership! Service Manager Joe Gruen and his staff always do an outstanding job on my vehicles. Thank you! More

Super Service at Capital BMW My BMW was recently serviced at Capital BMW. I made my appointment with Ian Wyre. He is so kind and helpful. Makes me feel super comfortable and co My BMW was recently serviced at Capital BMW. I made my appointment with Ian Wyre. He is so kind and helpful. Makes me feel super comfortable and confident with the work being done on my car. He had me in and out of the service department even before the promised time! Thanks so much Ian!!! More

Very Professional and Timely Service Ian Wyre is my service advisor and he has always given me his most professional and harness opinion each time I came in for service on my 2012 BMW 55 Ian Wyre is my service advisor and he has always given me his most professional and harness opinion each time I came in for service on my 2012 BMW 550i Sedan. Ian Wyre has been my service advisor for many years, he was my service advisor when I purchase my first brand new 2007 BMW 530i Sedan. I always trust Ian Wyre to give me his best professional opinion. Thanks, More

I have worked with both Ian Wyatt and Jessica Carbaugh, both of which have gone above and beyond to take care of my needs. They have been a pleasure to work with. I would definitely recommend this dealersh both of which have gone above and beyond to take care of my needs. They have been a pleasure to work with. I would definitely recommend this dealership. More

As usual, a very satisfying and customer-friendly experience Ian Wyre is the bomb!!!!!---professional, courteous, always well informed about my vehicle, explains necessary repairs in a way that is easily unders Ian Wyre is the bomb!!!!!---professional, courteous, always well informed about my vehicle, explains necessary repairs in a way that is easily understandable------all in all a great ambassador for Capital BMW!!! I did, however, have one concern that was not addressed to my satisfaction. Ian attempted to address my concern with management, but management's response was unsatisfactory in my opinion. There was a defect ( long crack) in the leather on the front driver's side seat that is visible every time I enter my BMW X5. This crack was supposedly repaired under my original warranty and disappeared for a time. It recently reappeared in the same place, and even though I have an extended warranty, management took the position that it could not be repaired because it could only be addressed under the original warranty. I had raised the issue under the original warranty and assumed the problem with the defect in the leather had been addressed only to find that the problem had not been permanently re-mediated. This was the one and only time in my experience with Capital BMW (2 leased vehicles and 1 purchased vehicle) that I can truly say I was very dissatisfied and that the dealership failed to live up to its reputation for automotive excellence.. More

Ian Wyre is an Awesome Service Advisor! He was very helpful & made sure what was all going on with my vehicle! I would recommend him! helpful & made sure what was all going on with my vehicle! I would recommend him! More