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BMW of Tallahassee - Service Center

Tallahassee, FL

4.7
534 Reviews

534 Reviews of BMW of Tallahassee - Service Center

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December 01, 2021

Jessica Carbaugh is an excellent customer service agent. I love BMW service. I am like the special care given by the dealership and attention to details. More

by joan_banister
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

First time experience with dealership service department. Earned my current service business and my future new car business. Kris DeVaney was incredible. More

by Charles Dailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gruen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris DeVaney- 5 stars. Above and Beyond
November 28, 2021

Jessica was knowledgeable, friendly and accommodating. She set me up in a loner vehicle and explained in detail what was expected regarding the oil consumption test to determine why my vehicle needed 4 qu More

by Corhlth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Corhlth responded

Customer Service's three star review was for the month-long wait for scheduled maintenance and no one seemed to care. The wait added another 1200 miles and two more quarts of oil to an engine with an oil consumption problem. I didn't intend to complain but I was unable to send response without writing something so . . .

Dec 06, 2021 -

BMW of Tallahassee responded

We do understand your frustration at the long wait time for an appointment, and we do apologize. Unfortunately, like many businesses right now we are short-staffed but are working diligently to hire new technicians. Sincerely, Joe Gruen, Service Director

November 21, 2021

Jessica was very helpful and kept me informed throughout the service completion. Always professional and courteous. More

by JTCSIFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gruen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Haggstrom
November 19, 2021

Everyone was polite. Kris kept a check on my vehicle and kept me informed and was very nice. More

by Cparrishotr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Devaney
November 17, 2021

Arrived early. They serviced the car early. They washed it and returned it within the hour. While waiting, used the free Wi-Fi and had some complimentary coffee. Great experience! More

by RickAF82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris DeVaney
November 11, 2021

Chris DeVaney is a pleasure to work with. He is responsive to calls and takes time to explain what’s going on with my BMW. More

by Si
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Devaney
October 28, 2021

Michael T. and Jeremy (I forgot his last name, unfortunately!) were both extremely professional, courteous and helpful in scheduling and facilitating my service appointment. In fact, I can say the More

by chandraclark05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael T., Jeremy
October 28, 2021

Jessica Carbaugh worked very hard to make sure I had a good experience with service on my BMW X3. All worked perfectly and my car was ready on time, washed and cleaned beautifully. More

by Annie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2021

Ian has been my service rep for years. Always top notch service. Very friendly and keeps me informed of vehicles progress. More

by Starship11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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