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BMW of Tallahassee

Tallahassee, FL

Overview
Employees
Reviews
Vehicles
4.9
1,207 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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1485 Capital Circle NW

Tallahassee, FL

32303

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Showing 1,207 reviews

November 01, 2022

Buying a new car can be long, exhausting, difficult, and even boring 🙄. I was actually dreading it! But Kevin and the folks at Capiol Euro made the entire experience a pleasure and I was very impressed w More

by kimbel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Commissiong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 13, 2022

My service representative Jessica Carbough was professional, attentive and helped solve my problem. I highly recommend Capital BMW. More

by David Hauser
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2022 -

BMW of Tallahassee responded

David, Thank you so much for your positive review and recommendation! We are so glad that Jessica took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
October 13, 2022

Great dealership. Kichael was great. Service was fast. Got the car i wanted. He showed me whatever i ased for More

by Mishum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Tizzani
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October 11, 2022

Trey is very informative and a pleasure to work with. I highly recommend him for your next BMW purchase! More

by maria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Purvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2022 -

BMW of Tallahassee responded

Maria, Thank you for leaving Terrance this positive review and recommendation! We are so glad that he took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future.

Helpful
October 10, 2022

Ian Wyre was a great service manager. He was polite , knowledgeable, and very helpful. He did a fantastic job working with and for us! More

by Carolannrevell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2022 -

BMW of Tallahassee responded

Thank you for leaving Ian this positive review! We are happy to hear that Ian could provide you with top-notch service. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

Helpful
October 08, 2022

Capital BMW and their professional employees made my car buying experience super easy and a total pleasure. The dealership was super clean, all employees were respectful and very mindful of my time and spe More

by Mjbustle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Christoph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrance Purvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Haggstrom, Chris London
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Oct 10, 2022 -

BMW of Tallahassee responded

Thank you so much for your amazing review and recommendation! We are so appreciative of the opportunity to work with you, and we are delighted that our team could provide you with a smooth and remarkable experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

Helpful
October 04, 2022

Excellent and attentive service. Always considers what's best from the customer experience and never insists on optional repairs. More

by john.robertson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2022 -

BMW of Tallahassee responded

John, Thank you so much for your excellent review! We are happy to hear that our team could provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
October 04, 2022

Excellent customer service. Jessica's service was smooth sailing...she is very knowledgeable and helpful. She is able to get you in, in a rental/loaner and out the door in a fla More

by rollins002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2022 -

BMW of Tallahassee responded

Thank you so much for your positive review! We are happy to hear that Jessica could provide you with top-notch service. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

Helpful
October 03, 2022

My BMW was sent to Capital BMW of Tallahassee for a service/warranty work. We had to call the dealership multiple times just to get a status check on our vehicle with NO call back. Finally we reached s More

by Willneel3x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica Carbaugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2022 -

BMW of Tallahassee responded

Will, We appreciate your review and can assure you that no one here is a criminal, nor was there any intent to steal your car. We called you to explain what happened, but you haven’t returned our call. The following describes what took place. The vehicle was towed in at night, and the keys were dropped in the early bird box, but the early bird envelope did not have your contact information or instructions on what service was needed. When we searched the vehicle, the registration had your wife’s name, but the BMW system had Sixt Rental as the owner. I called Sixt rental and asked what the vehicle needed. They stated that a customer had dropped it off and they would send a transport to pick it up. When you called to check on your vehicle status, we were able to retrieve your contact info and called your wife when the vehicle was complete. Unfortunately, at that time, I was out of town and did not know about your phone call, so I did not make the call to Sixt Rental to stop the arrival of the transport. About ten minutes before she arrived, the transport from Sixt rental brought us the title information, listing them as owner, and a hold harmless statement to pick the vehicle up. When your wife arrived to pick up the vehicle, the service advisor saw what was happening and stopped the transport. We called Sixt rental to straighten everything out and had to go way up the supervisory chain to verify it was no longer their vehicle and that they were mistaken. The vehicle was sold to a party in Orlando and then sold to you. The history report was never changed in BMW from Sixt rental because a BMW dealership did not sell it. Sixt Rental had a certificate of title showing they were the vehicle owners, which needed to be updated, but they were finally able to verify they were no longer the owners after we contacted a knowledgeable supervisor. Unfortunately, the perfect storm. Never anything intentional. After talking to your wife, we noticed one of the reviews you posted was removed, and we thank you for that. Unfortunately, there are still some reviews that remain active. If you would like to discuss this further, please don’t hesitate to return our call. Sincerely, Joe Gruen, Service Director

Helpful
October 02, 2022

We had the best service. Kevin was knowledgeable and very helpful! Great experience! I have never owned a BMW. I am very excited with our new purchase! More

by Ellen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Commissiong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

BMW of Tallahassee responded

Ellen, Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and we are so glad that Kevin took great care of you. Our customers' satisfaction means so much to us. We warmly congratulate you on your new BMW- on behalf of the entire team!

Helpful
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