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BMW of Tallahassee
Tallahassee, FL
1,228 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday Closed
Wednesday Closed
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday Closed
Wednesday Closed
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday Closed
Wednesday Closed
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,228 reviews
October 03, 2011
It’s not often that a car-buying experience is worth writing about, but on this occasion I do feel it is warranted. My wife and I had been shopping for a pre-owned car. We knew we wanted another BMW, writing about, but on this occasion I do feel it is warranted. My wife and I had been shopping for a pre-owned car. We knew we wanted another BMW, and had looked extensively online. There were a couple of cars we liked around Jacksonville and St. Augustine, 2 of which we tried to buy but were treated so poorly that the transaction ended rather abruptly with us vowing to never step foot back upon the lot of either dealership! (It’s worth mentioning that neither of the aforementioned dealerships were BMW Centers.) Growing increasingly frustrated with the selection and service we received locally, we expanded our search. It was then that we found a very appealing 2005 BMW 545i- a rare car equipped with the 6-speed manual transmission and the Sport package- at Capital Eurocars in Tallahassee. In spite of the fact it was nearly a 3-hour drive, I called the Internet Sales Director listed in the AutoTrader ad and it was then that I first met Michiel Stephens. I asked Michiel to check the car out thoroughly and to let me know if there was anything about it that could not be seen in the pictures provided. He did a thorough walk-around of the car and called me back to report that there was nothing more than the normal signs of use on a 6-yr old car. I committed to buy the car that afternoon, and made arrangements to drive from St. Augustine to Tallahassee to pick it up the coming Saturday afternoon. Upon arrival at Capital BMW, I sought out Michiel and he threw me the keys to go drive the car. How refreshing it was to be able to drive the car with my wife and kids without anyone else present! The car was as described, but, disappointingly, it did not drive 100% as it should- there was a vibration present above 40 mph that was unacceptable. I returned to the dealership and then drove the car with Michiel and he immediately said he was sorry and refused to further discuss sale of the car in its present state. I appreciated his candor, and told him that I was still interested in the car if/when they could get it fixed. Michiel was genuinely embarrassed over what had happened, apologized profusely, and insisted on filling the tank in my car before allowing us to return home. Michiel maintained good communication over the next couple of days, keeping me up to date with what was going on with the car. As it turns out, the car had a bent wheel. Capital Eurocars had the bent wheel professionally straightened, performed a 4-wheel alignment on the car, and Michiel then drove all the way from Tallahassee to St. Augustine to deliver the car to me personally! So, all in all, my wife and I were abundantly pleased with our buying experience at Capital BMW. Everything was not perfect initially, but this dealership and especially Michiel Stephens went out of their way to make it perfect in the end and to deliver as-promised. Needless to say, in a world where mediocrity is far too often the norm, Capital Eurocars and Michiel Stephens exceeded our expectations at every opportunity. More
by boliver1
Employees Worked With
Michiel Stephens, Michiel Stephens
August 02, 2011
When I went to Capital Eurocars, I had a pretty good idea what I was looking for, but I had not firmly committed to one specific vehicle. Michiel Stephens was my salesman, and he did a great job. Not only what I was looking for, but I had not firmly committed to one specific vehicle. Michiel Stephens was my salesman, and he did a great job. Not only did he do the things that you would expect a dealership to do, such as test drive, explanation of various models, etc., but most importantly, he listened to what I wanted. He didn't just hear what I was saying and go off in a different direction - he took the time to figure out what it would take to make me close the deal. Capital Eurocars is my hometown BMW dealer, but there are plenty of other dealers around, so I didn't feel as if I had to get the car from Capital. Michiel made the difference. He worked up quotes on several cars, came up with a deal I could live with, and got me in my new car. It only took about a day from the time I first set foot on the lot to the time I drove home with my new car - and Michiel did this even though he had jury duty in the meantime. Would I have done business with Capital if I had a salesman other than Michiel? There's no way to know for sure. However, what I know for sure is that Michiel was the main reason I signed on the proverbial dotted line. The facilities are comfortable, and the folks there are very friendly. It was a positive experience for me, and I look forward to more in the future. More
by Echo1863
Employees Worked With
Michiel Stephens, Michiel Stephens
June 04, 2011
Capital BMW has an experienced and friendly staff with as much knowledge as you could hope for when buying a used car. They were willing to show any car I desired and get me the best deal possible. much knowledge as you could hope for when buying a used car. They were willing to show any car I desired and get me the best deal possible. More
by Geocuneo
Employees Worked With
Kim Parr
May 27, 2011
The dealership was a very professional, friendly place. All the associates were exceptional. I appreciate getting up front information with straightforward answers to pricing questions. The process for m All the associates were exceptional. I appreciate getting up front information with straightforward answers to pricing questions. The process for making the purchase was easy as well. I will definitely recommend Capital to my friends and family. More
by Juliengandy
Employees Worked With
Claude Rabbath
May 27, 2011
John Sipay and Don Bryan made the process of buying a car easy and took all of the stress out of it for us. In fact, we went to Capital Eurocars because John Sipay had moved there from another dealership an easy and took all of the stress out of it for us. In fact, we went to Capital Eurocars because John Sipay had moved there from another dealership and we wanted to work with him again. I feel like I can really trust these guys (I am not naive-these are a couple of great no-BS guys) and in the past when having my former BWM serviced, everyone there went out of their way to help me out. The place runs like a top. I have been recommending the dealership to my friends. It turns out that buying a BMW can be fun! Charlie Ouimet More
by charlesouimet
Employees Worked With
Don Bryan and John Sipay, John Sipay
May 21, 2011
I would like to say on the behalf of my salesman Michiel Stephens has done a stellar job with my choice of an affordable BMW within my price range.I would recommend if you are in the market for a BMW please Stephens has done a stellar job with my choice of an affordable BMW within my price range.I would recommend if you are in the market for a BMW please stop by and see Mr Stephens for a quality vehicle at an affordable price. he worked with me throughout the procedure. Thank you Mr. Stephens Maggie L. Smith More
by maggielsmith
Employees Worked With
Michiel Stephens, Michiel Stephens
November 08, 2010
Working closely with Claude Rabbath, we very much enjoyed our experience of leasing a new car from Capital BMW. We found Claude to be most knowledgable and helpful throughout the entire process. He was also our experience of leasing a new car from Capital BMW. We found Claude to be most knowledgable and helpful throughout the entire process. He was also very patient with us as we considered and reconsidered our order. We have dealt with the service department at Capital BMW for several years and have always been satisfied with the work. Now we can also say we have had a great experience with sales. More
by 3444269
Employees Worked With
Claude Rabbath
October 28, 2010
These guys were great. From the moment I walked in until the final sale. Claude, the salesperson was friendly and very helpful, I also enjoyed the fact that they didnt try the normal route of what kind of p the final sale. Claude, the salesperson was friendly and very helpful, I also enjoyed the fact that they didnt try the normal route of what kind of payment can you afford. We talked strictly price and that allowed me to get a great deal. The General Manager didnt seem to be that friendly, but he OKed a good deal so its hard to say too many bad things about him. More
by brijiver4
Employees Worked With
Claude R.
August 17, 2010
My son and I went from our hometown to Tallahassee (about a 30 mile drive) to purchase him a trumpet for band. While in town, I suggested we look at vehicles at Capital Eurocars. I wasn't ready to make a p a 30 mile drive) to purchase him a trumpet for band. While in town, I suggested we look at vehicles at Capital Eurocars. I wasn't ready to make a purchase, but wanted to begin looking. After I perused the sales lot for about five minutes, Claude came out and introduced himself. Claude is a consummate gentleman and a terrific salesman, offering no pressure. He was knowledgeable about BMW automobiles and made suggestions. Eventually he made such a great offer with great financing rates, I bought the BMW 528i. All the sales staff was friendly, and the joke around the dealership is that this man came to town to buy a trumpet and went home with a new car too! More
by dcrogers31768
Employees Worked With
Claude
August 04, 2010
Claude was VERY helpful, provided lots of help with the car's features and had a great attitude about customer service. He introduced me to the service manager, made sure I had everyone's contact informati car's features and had a great attitude about customer service. He introduced me to the service manager, made sure I had everyone's contact information and was helpful in ordering satellite radio an mats for my car. All car dealers should have customer service representatives like Claude! More
by lhinkle
Employees Worked With
Claude Rabbath
