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BMW of Sterling

Sterling, VA

3.7
860 Reviews

21710 Auto World Cir

Sterling, VA

20166

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Showing 860 reviews

May 12, 2025

Excellent service. Matt Tillman was wonderful. He’s knowledgeable, patient and catered to what we wanted. More

by imran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jin in fianance was great too, Matthew Tillman
May 12, 2025 -

BMW of Sterling responded

We're delighted to hear that Matt provided you with excellent service at BMW of Sterling. Our team always aims to meet your needs, and it's great to know he made a positive impact on your experience!

May 05, 2025

Buying my new car with Allen was an amazing experience from start to finish. From the moment I walked in, Allen made me feel welcomed and at ease. He listened carefully to what I was looking for, answered More

by SabrinaL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen
May 05, 2025 -

BMW of Sterling responded

Hi Sabrina, we're delighted to hear that Allen made your car-buying experience so enjoyable at BMW of Sterling. It's fantastic to know he provided the support and enthusiasm you needed without any pressure. Enjoy your new vehicle!

May 04, 2025

Berk was very professional and very helpful with all the information requested from him. He helped along the way from the build of the car till he handed the keys to us. He made the buying car experience More

by goodbadmas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Berk
May 05, 2025 -

BMW of Sterling responded

We're delighted to hear that Berk made your car-buying experience smooth and enjoyable at BMW of Sterling. Thank you for sharing this positive feedback, and we hope you're loving your new vehicle!

May 03, 2025

Had an amazing experience at BMW sterling with Jalal and his manager Mr. G. Both of them made was able to read my mind and get what’s needed for me. Even the paper work with Emilia was quick and easy. More

by alfaazazhar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalal
May 05, 2025 -

BMW of Sterling responded

It's fantastic to hear that Jalal, Mr. G, and Emilia made your experience at BMW of Sterling so seamless! We're delighted they could anticipate your needs and ensure a smooth process for you. Enjoy the ride!

May 03, 2025

Ralf and the team were great! Easy buying experience. I thought I received a fair purchase price. Painless. More

by Tcc910
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralf Berthiez
May 05, 2025 -

BMW of Sterling responded

We're delighted to hear that Ralf and the team made your buying experience easy at BMW of Sterling. It's great to know you felt the purchase price was fair, and we appreciate your feedback!

May 02, 2025

Angela and Gin were excellent to work with! They made the experience enjoyable and soooo easy! Thank you!!! More

by Hilliers70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela and Gin
May 05, 2025 -

BMW of Sterling responded

We're delighted to hear that Angela and Gin made your experience enjoyable and easy at BMW of Sterling! Thank you for sharing your positive feedback with us.

April 28, 2025

Outstanding sales and finance service. Sales process was very straightforward and appreciated the added now on the car when I arrived. Finance process was also incredibly simple and clear. More

by Martinowich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
NA
Apr 29, 2025 -

BMW of Sterling responded

We're delighted to hear that you had an outstanding experience with our sales and finance teams at BMW of Sterling. It's great to know the process was straightforward and clear for you. Thank you for choosing us!

April 26, 2025

Competent, kind, efficient staff. Berk Demiralp has made the process a pleasure. Nice and clean facilities. More

by dejankuburovic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Berk Demiralp, Jack Croft
Apr 28, 2025 -

BMW of Sterling responded

We're delighted to hear that Berk and the team at BMW of Sterling made your experience enjoyable. Thank you for highlighting our facilities as well!

April 26, 2025

Second purchase from BMW Sterling and Client Advisor Ralf Berthiez. As before, negotiated the deal upfront, agreed on the numbers, and then Ralf made everything happen. Finance is always trying to sell you s More

by Psi5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralf Berthiez
Apr 28, 2025 -

BMW of Sterling responded

We're delighted to hear that your second purchase with BMW of Sterling and Ralf Berthiez was smooth and satisfactory! It's great to know the process was straightforward, resulting in a pleasant transaction. Enjoy your new ride!

March 03, 2025

I drove my car in for some work when I felt they were the best option because they are the specialist. Well I was told that although I wanted a specific service, they needed to charge me for a diagnostic fir More

by Wish I gone elsewhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anonymous
Mar 04, 2025 -

BMW of Sterling responded

Thank you for your review. I'm sorry to hear about your experience. It sounds like we fell short in several areas, from communication to service expectations, and I apologize for any inconvenience this caused. We aim to provide a seamless and premium experience for our customers, so it's concerning that we missed the mark here. If you'd be open to discussing this further or have additional feedback, please reach out at your convenience. Thank you, Jessica Eller - Service Manager - jessica.eller@bmwofsterling.com

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