BMW of South Miami

I always go to this dealer because it is the closest to me. I took my car for service and they scratched it. So I was told that in order to get the car fixed I would have to speak to Dan Warren. The minu me. I took my car for service and they scratched it. So I was told that in order to get the car fixed I would have to speak to Dan Warren. The minute I looked at this guys face I knew that he was going to be difficult to deal with. His demeanor was very unfriendly and his tone was threatening to say the least. I have no idea how someone like this gets a customer service job. He totally lacks any form of tact or courtesy. He is the most arrogant customer service person I have dealt with. I DO NOT recommend this dealership for anything DO NOT buy a car there and DO NOT service your car there either. Listen to the other posts. They employ a bunch of 18 year old children that drive your car around there like it is a race track. They do not take care of your car and treat it like garbage. Also upper management is not doing a good job of managing the employees. Things are really out of control at this dealership. Employees walk around cursing. Poor upper management customer service, lousy service, and potential damage to your BMW is what you can expect from South Motors. More

Brought in car for squeaky brakes and engine noise. I Brought in car for squeaky brakes and engine noise. I was told by the sevice manager that BMW's were built to be driven on the autobahn, and we're Brought in car for squeaky brakes and engine noise. I was told by the sevice manager that BMW's were built to be driven on the autobahn, and we're not designed specifically to be driven by safe drivers in Miami traffic. Therefore, the brake noise was caused by my safe driving and the issue did not qualify for repair under warranty. (whatever that means.....?!) I was told that the engine noise was normal, so I inquired why other cars in the pick up area were not making the same noise. I was told that my car was the cheapest model that BMW sells, therefore I should not expect it to sound like the other more expensive models in the service center. (FYI: I owned this car, which I purchased new, for two years before the noise occurred, and have always serviced the car on time and it is still under warranty.) I subsequently took the car for service elsewhere and was informed that the oil had not been changed as I had requested by South Motors, and this was the cause for the engine noise. FYI - Thanks to many bad experiences with South Motors, I have since traded my BMW in for a Mercedes with European Delivery. The level of respect and service we have received from the MB dealer is exceptional. Due to the rude, slow, and dishonest treatment by South Motors, our family will not purchase another BMW. More

This is the worst dealer I have ever visited. I could This is the worst dealer I have ever visited. I could not say that I am dissatisfied with the sales experience, actually I am very disappointed with This is the worst dealer I have ever visited. I could not say that I am dissatisfied with the sales experience, actually I am very disappointed with this dealer and the sales policy I had to face when I pass by over there to check my lease renewal possibilities. Sincerely, I really believe that I was not asking anything ridiculous or insane. Right now I am not linked to the auto industry but in the past I worked for more than 10 years for Mercedes Benz and I really know how professional the German people are. I am pretty sure they would love to know my impressions on this dealer. When I left your dealer, me and my wife felt that we left a low key dealer, a simpler one, not a BMW one. At this point, I don't know if we really want to drive a BMW in the future, all we heard when we lease this one were pure lies. We are very sorry about this. Hopefully, you will be able to do something for your future clients, because this one I do not think will be one anymore. More

The service department is the worst. On multiple occasions I have taken my car in for repairs only to be told that they could not even find the issues that I needed fixed. On the last visit, my eng occasions I have taken my car in for repairs only to be told that they could not even find the issues that I needed fixed. On the last visit, my engine was making abnormal noises, and the service adviser told me he could not hear them. When I picked up the car, the other service people could all hear the noise, but the service adviser was not in to hear it. The other people, including the service manager then proceeded to question me, first about when my warranty was up, then if I was the original owner and then if I was using the right type of gas (implying that I was too stupid to keep the car running properly and the noise was my fault). After I told them that I still had time on the warranty for the car I had bought there two years ago, and that I only used premium gas, they told me that the noise was normal. In the end none of the issues I had with the car were addressed by the staff. I will never buy another car from South Motors or any of their associated dealerships. More

Worse service in Miami. Managers are lyers! the overpromise things and they never come through. When you take your vehicle to service all they do is to reset the service engine check light. they do overpromise things and they never come through. When you take your vehicle to service all they do is to reset the service engine check light. they dont even change the oil. I DO NOT recommend this place to anyone. More

South Motors has one of the worst reputations in Miami. Dishonest dealership. Terrible service department. Don't honor warrenty. If you want a BMW go to Braham Motors or any other dealership. Just don't go Dishonest dealership. Terrible service department. Don't honor warrenty. If you want a BMW go to Braham Motors or any other dealership. Just don't go to South Motors. Dispicable sales people. Terrible terrible service department. More

Ignorant sales people. Phone calls never returned. Ignorant sales people. Phone calls never returned. Lying & Cheating Managers. The agreed upon price mysteriously bumps up when the Purchase Documen Ignorant sales people. Phone calls never returned. Lying & Cheating Managers. The agreed upon price mysteriously bumps up when the Purchase Documents are presented - and ofcourse, the Managers have 'Gone' by then. I like Beemers, but would rather switch to a Yugo if I have to deal with this bunch again. More

What an experience,after leasing what they called a great deal my car broke down again and again after many visit of horrible service and terrible communication I accused them with Lemon Law and filling a fo deal my car broke down again and again after many visit of horrible service and terrible communication I accused them with Lemon Law and filling a former complaint with my lawyer they finally agreed to help. LIES this dealer does not want to help you they want to make you think your crazy. Two other friends also purchased cars here that also broke down-it seems their answer to everything is = it is a computer issue we will reprogram it and you will have no more problems... after a whole year of stress, unaswered calls and change of stories within the managers and salesperson finally they pulled me out of my lease. The start of it is always great but keeping your business is what matters. I would never reffer any of my friends here. try out the other vehicules in their class and you will be surprised,"other dealers realy stive for a 5" and you better not give less than a five because Jhonny over in service will call and thretend you. do not ever buy a car here if you decide to and begin to have problems with it you are better off paying lawyer fees than dealing with this type of incompetent staff. More

These guys used to be pretty bad but what a turnaround over the last 6 months. Must of had a serious wake-up. Definetly a first rate service experience on my last two visits, the partners in my firm agr over the last 6 months. Must of had a serious wake-up. Definetly a first rate service experience on my last two visits, the partners in my firm agree More

I have to go to this dealer for service of 3 cars. It is the worst dealer I have ever dealt with. We just bought a new car and made an offer on a car. We were not happy with the trade in value and lack of the worst dealer I have ever dealt with. We just bought a new car and made an offer on a car. We were not happy with the trade in value and lack of discount on the new car. We went to the other dealer in town, bought the exact same car and saved $3000! Forget about service. No one answers the phone and there is no way to get thru. More