BMW of Silver Spring - Service Center

Despite a relatively abrupt issue with my car, Chase was able to quickly see me and put me at ease. With so much beyond his control, he made me feel like he was an advocate for me, and was ready to go the e able to quickly see me and put me at ease. With so much beyond his control, he made me feel like he was an advocate for me, and was ready to go the extra mile to help get me back on the road. Just an excellent service representative, who works for the best BMW Service Center that I've used in my 15+ years of BMW ownership. More

Rachel Rhea was my service advisor and she was professional and knowledgeable. I highly recommend both her and the dealership for your service . professional and knowledgeable. I highly recommend both her and the dealership for your service . More

Both Rachael and Joe were very helpful and made dealing with the service issues painless. I very much appreciated the time and courtesy. with the service issues painless. I very much appreciated the time and courtesy. More

Del's professional manner, friendliness and expertise in all matters BMW is the reason we keep coming back to BMW of Silver Spring to keep our five-year-old BMW in excellent running condition. His explanat all matters BMW is the reason we keep coming back to BMW of Silver Spring to keep our five-year-old BMW in excellent running condition. His explanations of the servicing that's needed for each visit are clear and concise to the point of allowing me into the service bay to speak with the Service Technician and survey the work that needs to be completed. He always goes out of his way to make us feel comfortable and confident that we will be safe and secure on the road...Thanks, Del! More

Outstanding experience at this dealership. Although I did not purchase a new car from this dealer, they took excellent care of new to me BMW and helped me with all my questions. Gen was extre Although I did not purchase a new car from this dealer, they took excellent care of new to me BMW and helped me with all my questions. Gen was extremely helpful and went above and beyond to make sure my questions were answered and issues resolved. He constantly stayed in touch through out the process and always made himself available when I had a question. If I could leave 6 starts I would! Gen, thank you for your help! More

I wanted to thank to Joe Diss ( the manager) for excellent customer service. He’s very knowledgeable, trustworthy and helpful. excellent customer service. He’s very knowledgeable, trustworthy and helpful. More

Rachel Rhea it’s an excellent service advisor! Every visit at BMW Silver Spring is easy and perfect. Thank You! Every visit at BMW Silver Spring is easy and perfect. Thank You! More

Great service from Rachel and her wonderful team at BMW of Silver Spring. Appreciate the through explanations and timely follow up! of Silver Spring. Appreciate the through explanations and timely follow up! More

This dealership is way above the few I have visited and shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service tec shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service techs videos of what was done shows great feed back on what service was performed showing again what great customer service you can expect! More