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BMW of Silver Spring - Service Center

Silver Spring, MD

4.7
421 Reviews

421 Reviews of BMW of Silver Spring - Service Center

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January 09, 2023

Always happy with the inventory and personnel. Sales and service pros are friendly, knowledgeable and welcoming. Chase in Service is a rare and complete service provider. He knows his customer a More

by Ahoskie_People
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

BMW of Silver Spring responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!

December 02, 2022

5 stars to the team that worked on servicing my M340I today. Extremely satisfied with the support and the team went out of their way to make me comfortable and share the details on servicing process. Spe More

by sheetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Ptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Diss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Mr Dong
Dec 05, 2022 -

BMW of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 04, 2022

Karen herbert sold my my X7 this year. She was amazing! She was honest and so helpful! She got to know me and made suggestions that were tailored right to me. If you can— go see Karen! Eve More

by Mjcoyle1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Herbert, Gen Awanohara
Nov 09, 2022 -

BMW of Silver Spring responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!

October 26, 2022

I’ve bought from Christian previously and it was behind a doubt the best new car purchase I’ve ever had. Very easy going and knows his stuff. I’ve sent a few friends to him as well who all agree and had fant More

by Zlax
Recommend Dealer
Yes
Employees Worked With
Christian Perry
Nov 01, 2022 -

BMW of Silver Spring responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

October 15, 2022

German is extremely helpful, he is very patient and explains everything to me. He also keeps track of previous maintenance by memory and is able to give advice as well! I’ll keep coming to silver sprin More

by ananya.k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
German Alfaro
September 30, 2022

Very good service and relationship management with client. Very responsive and responsible to all things More

by Tianhe Li
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gen Awanohara, Grant King
Oct 04, 2022 -

BMW of Silver Spring responded

Hi Tianhe, thank you for sharing your positive experience! We hope you continue to choose us for all your automotive needs! Take care!

September 21, 2022

Grant is courteous, responsive, and efficient. He is a true professional. Great to deal with and I would highly recommend him to anyone visiting BMW Silver Spring for their service needs. I have w More

by Jamie A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Ptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Diss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rhea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Dolesh, Grant King
Sep 23, 2022 -

BMW of Silver Spring responded

Hi Jamie, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Thanks again for the recommendation, and have an amazing day!

August 12, 2022

BMW of Silver Spring is the ONLY BMW dealership I trust with my X5. Joe Diss is the Service Manager and he is so friendly. Joe makes me feel appreciated and respected every time I visit. He also goes out o More

by Gary Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

BMW of Silver Spring responded

Hi Gary, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 12, 2022

I got a lot of help from Joe he did a great job. Installation was done quickly and efficiently and well communicated! More

by bryan56
Recommend Dealer
Yes
Employees Worked With
Joe Diss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant King
Aug 15, 2022 -

BMW of Silver Spring responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

August 05, 2022

Brandi is awesome! Love the way she communicates and is very responsive to my inquiries. Let's not forget about the smile she wears every time. Keep it going! More

by palger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2022 -

BMW of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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