BMW of Silver Spring - Service Center

EXCELLENT RECOVERY! After some missteps and a series of unfortunate events, I’m glad to say the Service Department here, specifically, Service Director Ron Ptak and Serv After some missteps and a series of unfortunate events, I’m glad to say the Service Department here, specifically, Service Director Ron Ptak and Service Advisor, Chase King were able to provide the QUALITY customer service experience becoming of a BMW Dealership! Mr. Ptak’s genuineness, knowledge, and passion for the work are clearly evident in his ability to engage in solution focused practices; identify and utilize opportunities to improve the overall customer experience and service delivery practices at Silver Spring. Needless to say he definitely made up for the less than exemplar experience I had previously with others; and for that I am most appreciative. Mr. Ptak took the time to contact me related to a previous “less than satisfactory” experience; listened to my concerns, and was able to effectively communicate, problem solve, and better inform me of my options and the service needed for my M550i; from start to finish. I greatly appreciate the collaborative effort between Mr. Ptak and Mr. C. King. In the end I can say I am most confident in working with these two in the future. More

I took my car in for service because it was making noise from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since their techs were busy that day. Mr Joe Diss called me to tell me that the issue may be with the Vanos system and in order to make this determination I would have to pay $1700! I told him to give me the weekend to think about it. Since they were going to credit me the initial cost to change the idler pulley ($745) I told them to proceed. When they were going to check the car it would not start. At this point, Mr Joe Diss called me to say that I would need to pay to fix the car or have it towed to my home. The car is a 2010 128i that sat on their lot for over a month without being serviced. My expectation is that my car should return to my home just like I took it to them - being driven. Now they sent me a Demand for Return of Loaner and are saying that I have abandoned my car. This is the worst, and I mean the WORST dealership in the area. Their customer service is subpar and they do not take ANY responsibility for their negligence. More

Brandi is always friendly and helpful! I really appreciate her professionalism and friendly manner when my car is serviced. I really appreciate her professionalism and friendly manner when my car is serviced. More

Hey there ! I just wanted to share my experience with one of your service advisors, Kimberly Drew. Unfortunately, I found her behavior to be very unprofessional. I just wanted to share my experience with one of your service advisors, Kimberly Drew. Unfortunately, I found her behavior to be very unprofessional. I needed service for my vehicle and she brushed me off as if I was a nobody, not only that but her communication skills were very poor. I do not understand why managers hire people with poor customer service. i left without getting my car serviced and will not be coming back. I wanted to bring this to your attention so that you're aware of what happened. Thanks for listening! More

This team at BMW of Silver Spring is AMAZING! After taking my beloved 5Series to a Popular Car Care Center (who shall remain nameless) for a $100.00 routine oil change, I THOUGHT I was in really After taking my beloved 5Series to a Popular Car Care Center (who shall remain nameless) for a $100.00 routine oil change, I THOUGHT I was in really good hands... until I went to get my car on the scheduled date and it was not ready. Not only was it not ready, it wasn't running either. The un-named center performed unrequested services on my vehicle (Electrical, Transmission, and other non-related systems) AND botched the requested services as well, resulting in the state of ill-repair and @ $11,000.00 worth of damages. After retrieving my vehicle by tow, BMW of Silver Spring quickly assessed the issues and repaired my vehicle 4 days ahead of schedule. EVERYONE there was extremely polite and professional. Honorable Mentions go out to "My BMW Team" Ms. Kimberly Drew (her first account) and wonderful Representative; Mr. "Teddy" Birbal (Parts and Services Superhero) and remarkable professional in any station of BMW; Mr. Ming "Make-it-Happen" Wang (Mechanical Juggernaut) with the perfect aptitude and personality; and Mr. Matt Dolesh, (General Manager Extraordinaire) Truly the glue that keeps it all together there. You guys are simply Amazing! Thank you BMW of Silver Spring. More

I bought my BMW 8 years ago. I still remember the service we received from the sales person. He took his time to help us find the perfect car for my family. I do not only enjoy m I still remember the service we received from the sales person. He took his time to help us find the perfect car for my family. I do not only enjoy my car. I enjoy the service I receive every time I walk into the dealership. Brandy has been my service advisor for so many years. She never changed her attitude always positive and good vibe. I love seeing her when I walk into the service department. She always asks the right questions and offers all the necessary services that my car needs. She never tries to sell me any services I don’t need. She always remembers to ask about my family and my parents and relates easily. She makes sure that I am comfortable if I am waiting for my car or makes sure I get a loner to utilise my time as a busy mom. I have been to other dealerships but I never experienced this level of service out of any other dealership (including other BWM dealerships) I really appreciate your customer service Brandy! Keep up the good work. It means a lot to your customers and adds a lot of value to the dealership since people always want to bring back business. Have a great day! More

Great guy, great communication, very courteous! Timely repair and maintain my X5 2018. Made me feel ver comfortable. Will definitely be my service advisor… Timely repair and maintain my X5 2018. Made me feel ver comfortable. Will definitely be my service advisor… More

Pedro is great and helpful! Always quick and responsive. Answered my questions and found a fast solution to my issue. Always quick and responsive. Answered my questions and found a fast solution to my issue. More

Kim was exceptionally helpful today! The service dept was a tad late opening for my 7:30am appointment. However, Kim got me in and out the door in a very timely fashion. I welcome he The service dept was a tad late opening for my 7:30am appointment. However, Kim got me in and out the door in a very timely fashion. I welcome her as my new service advisor. Thanks Kim! ~ CP More

Kimberly provided quick and straight forward service right away. She was also patient and respectful. right away. She was also patient and respectful. More