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BMW of Silver Spring - Service Center

Silver Spring, MD

4.7
421 Reviews

421 Reviews of BMW of Silver Spring - Service Center

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February 26, 2024

Rachel is great to work with. I have been to BMW of Silver Spring twice now with my new vehicle and Rachel has helped me both time with servicing my vehicle and I honestly have ze More

by ntran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rhea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

BMW of Silver Spring responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 26, 2024

Rachel is always very helpful when I come in for service. I get prompt updates and all the information I need while my car is in service. She makes the service experience a pleasure. Thanks. More

by PUKLAWW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rhea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2024 -

BMW of Silver Spring responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2024

They have top notch service and would recommend them to friemdsl, family, strangers, fellow Ravens fans letc. More

by gsachs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2024 -

BMW of Silver Spring responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 27, 2023

Great customer service and service follow up … gets it right the first time … always looking out for the customet More

by Ab123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Diss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rhea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

BMW of Silver Spring responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 19, 2023

Service Rep is always pleasant and will advisor what’s important to get repaires on your car. More

by Bmw535tlt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

BMW of Silver Spring responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

December 17, 2023

Always a great experience visiting bmw of Silverspring. I have 2 bmw vehicles that i take there. Brandi Rogers has been my service advisor for the past almost 7 years and have always been exceptional with More

by H Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

BMW of Silver Spring responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

November 22, 2023

Always great customer service when I visit. From the service department to the parts department. More

by nward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rhea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Horacio Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carroll Chester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Drew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

BMW of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

November 13, 2023

Brought my 2013 328ix in for routine maintenance . Alex was thorough, efficient and professional. A pleasure to do business at this dealership and with this service advisor. More

by LJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leh
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

Reliable sales and service for over a decade. My sales experience has been very good and the service is excellent. More

by Howard W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Diss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandi Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Grant is an incredible asset to BMW SS - I have been servicing two vehicles regularly over the past 6 years at BMW SS. Grant is always upbeat, respectful of time, informative, communicative, and an all More

by Dave Bonebreak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant King
Oct 30, 2023 -

BMW of Silver Spring responded

Hi Dave, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!