BMW of Silver Spring - Service Center

great experience all around. super appreciative of both erik and virgil for handling my needs within a timely manner. Erik is very professional and made sure i was comfortable in the dealership while my ca erik and virgil for handling my needs within a timely manner. Erik is very professional and made sure i was comfortable in the dealership while my car was being serviced. I have full trust that technician Virgil Van Beek will provide the absolute best service on my car, and that is one of the most important parts of a dealership experience to me. More

Honestly, I couldn’t ask for better service from a dealership, THAT I DIDN’T EVEN BUY MY CAR FROM. Any and every time I’ve ever had an issue, Rachel has worked diligently to resolve it. She’s gone abo dealership, THAT I DIDN’T EVEN BUY MY CAR FROM. Any and every time I’ve ever had an issue, Rachel has worked diligently to resolve it. She’s gone above and beyond on so many occasions, I’ve lost count. I have recommended several BMW owners I know, to come to BMW of Silver Spring to get their service done. She’s the epitome of a service professional. And John Bertrand who deals with the loaner vehicles, is equally as critical and phenomenal, in this process. Together, I’ve never had to worry about dropping my vehicle off because I know, I’m in good hands. I’d give this duo 10-stars if I could. More

I have always had an amazing experience at BMW of Silver Spring. Fast and easy service department experience every time working with Erik. Thank you! Spring. Fast and easy service department experience every time working with Erik. Thank you! More

I've been comin to BMW of sliver spring for 5 years now and allways Brandi my serive adviser is excellent and allways on top.... and allways Brandi my serive adviser is excellent and allways on top.... More

Best BMW Center that i have ever worked with. They are focused on quality service, and care for your car like it is their own. focused on quality service, and care for your car like it is their own. More

Serivce for my BMW X5 My service was Kevin Pitamber who took over clients from Melvin. Overall, Kevin was very honest, detail on the service needed and addressed my issue i My service was Kevin Pitamber who took over clients from Melvin. Overall, Kevin was very honest, detail on the service needed and addressed my issue in a very professional matter. He also recommended any follow ups on my car depending what needs to be done. It's very pleasant experience working with him for the first time and thanks for a great service. Really appreciated. More

We had to get something serviced on our X5 and Tyler Pires was completely on top of his game with efficiency and excellent customer service. Pires was completely on top of his game with efficiency and excellent customer service. More

Terrible manager...!! Terrible manager...needs to know customer service!! Not very helpful and did not bother to elaborate for his decision making? Not a good reflection Terrible manager...needs to know customer service!! Not very helpful and did not bother to elaborate for his decision making? Not a good reflection of the service advisers who try so hard to do their best. More

Dont go to this guy Please don't go to this guy. Very snobby. Will charge anything and everything. He does not place customer service over charging you the most he can. S Please don't go to this guy. Very snobby. Will charge anything and everything. He does not place customer service over charging you the most he can. Something can simply be waived due to the circumstance but he would rather argue with you than help you. More

Excellent service provide by Kristina Williams Kristina is the consummate professional. She provides me an estimate of how long I may have t wait for my car; always providing me with options if I Kristina is the consummate professional. She provides me an estimate of how long I may have t wait for my car; always providing me with options if I did not want to wait. Kristina frequently checks in with me, letting my know of the progress. It is apparent that she asks the mechanics with specific questions about the projected repairs because she provides me with detailed information regarding the why for the repairs and ensures that I understand what impact the repairs or lack thereof will have on the longevity of my car. I always feel informed and empowered after talking to Kristina. More