BMW of Silver Spring - Service Center

I took my X3 in for service. My service advisor was Kristina Williams. If I could give her 10 stars, I would. She was efficient and knowledgeable. I dropped off my vehicle but after returning home, bec Kristina Williams. If I could give her 10 stars, I would. She was efficient and knowledgeable. I dropped off my vehicle but after returning home, became ill. I contacted Kristina and explained I would be unable to come for my car. She was so kind, gracious and understanding. She said she would arrange to have my car delivered the next morning and the loaner picked up. I was overwhelmed. No staff at any dealership has ever shown this level of compassion. This is not our first BMW but is the first purchased at Silver Spring BMW. It will not be our last. Kristina has ensured our loyalty. More

Rachel was very efficient, responsive , professional and helpful. Got excellent service for my X-5 last week. All staff was very polite and waiting time was minimum. helpful. Got excellent service for my X-5 last week. All staff was very polite and waiting time was minimum. More

Service of 2020 BMW 440i drive I want to give Erik Rowland 5 stars and all A++++++s for his extraordinary service. He is extremely knowledgeable, affable, and efficient. I have work I want to give Erik Rowland 5 stars and all A++++++s for his extraordinary service. He is extremely knowledgeable, affable, and efficient. I have worked with Erik for almost 1 year. He is one of a kind and a role model for the profession. BMW Silver Spring is in good hands with Erik. If we had more people like him, the world would be a better place. I always look forward to coming to BMW Silver Spring; a very professional organization and Erik makes it even more special. Keep up the great work Erik!! You are the best. Thomas Faust More

Karen is very professional. She did a great job to answer our questions and help us to find the car we liked. We appreciate her help. Thanks Karen. answer our questions and help us to find the car we liked. We appreciate her help. Thanks Karen. More

Kristina is amazing! She is the reason we have stayed with them. She is courteous, friendly and honest. If she wasn't there, we'd go somewhere else. with them. She is courteous, friendly and honest. If she wasn't there, we'd go somewhere else. More

Joe Diss is the best! I just love working with Joe Diss. He is always responsive to any issue I have. He is a good listener and takes care of business in a professiona I just love working with Joe Diss. He is always responsive to any issue I have. He is a good listener and takes care of business in a professional and effective manner. Thanks, Joe More

They are outstanding, I just love them. Rachel is outstanding, very pleasant person to work with, I tell friends to deal with her, keep being. Good outstanding, very pleasant person to work with, I tell friends to deal with her, keep being. Good More

My service experience with Kevin Pitamber was excellent.. I was very satisfied with the service for my car . Kevin did an excellent job . I am very satisfied with the service . Thank you so much Kevin . I was very satisfied with the service for my car . Kevin did an excellent job . I am very satisfied with the service . Thank you so much Kevin . More

Great service from Kevin Pitamber, Ian and Joe Diss I really appreciate the terrific work Kevin Pitamber and shop foreman Ian have done for me. On the most recent occasion, Kevin quickly took care of a I really appreciate the terrific work Kevin Pitamber and shop foreman Ian have done for me. On the most recent occasion, Kevin quickly took care of a nagging issue without charge. Ian has been persistent and thorough in figuring out the cause of and then fixing problems. The service manager, Joe Diss, is also a pleasure to deal with. It’s not fun to have to take your car in for service, but they make it as pleasant and pain free as possible. More

Service department is first rate, go out of their way to make it easy. Good quality work and excellent follow through. Very easy to work with. make it easy. Good quality work and excellent follow through. Very easy to work with. More