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BMW of Silver Spring - Service Center

Silver Spring, MD

4.7
421 Reviews

421 Reviews of BMW of Silver Spring - Service Center

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October 21, 2020

Ron Ptak and his team provided excellent service for my BMW X-5. We have worked with many BMW dealerships and Ron Ptak makes the additional travel to Silver Spring dealership worth the trip! Thank you! More

by cschafer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Ptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

BMW of Silver Spring responded

Cschafer, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 21, 2020

I satisfy for excellent service Rachel provide to my X5 I don’t expect less for profesional people know what they do lo her thanks More

by hoover9lz
Recommend Dealer
Yes
Employees Worked With
Rachel Rhea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

BMW of Silver Spring responded

Hello, thank you for your support! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

September 16, 2020

I worked with Erik Rowland and had a great experience!! I'd highly recommend this dealership to anyone who looking for quality service to their BMW. More

by BK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rowland
September 14, 2020

Ron Askew was professional and has great customer service regarding my purchasing my M5/540I. Mr. Askew stay in contact with me regarding my car status. More

by grock84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Askew
Sep 16, 2020 -

BMW of Silver Spring responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring! We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2020

Very helpful Delphin made sure that all things were fixed and recommended additional services to be performed at a different time. He was quick to follow up with u More

by Mauricio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delfin Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

BMW of Silver Spring responded

Mauricio, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 09, 2020

I only take my car to this bmw dealership for any I only take my car to this bmw dealership for any service and repairs on my car. Kristina is excellent as always. She always keeps me up to date More

by cletusjr03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Williams, John Bertrand
Aug 12, 2020 -

BMW of Silver Spring responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Our team is available should you require any extra help.

August 02, 2020

Karen was awesome! She took care of my car needs and was very attentive to everything I wanted in my car. Also ISO was very helpful with all our finance questions! More

by Chriss061981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iso Ebong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Herbert
Aug 04, 2020 -

BMW of Silver Spring responded

Thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!

July 22, 2020

Horacio provided EXCELLENT customer service I contacted BMW of Silver Spring to order parts for my car. I was hesitant about going into the building due to COVID-19. Horacio was VERY patient. He More

by Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Horacio Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2020 -

BMW of Silver Spring responded

Joy, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 08, 2020

Horrible Service I scheduled a service for my vehicle because the engine light came on and requested a loaner. I am coming from DC to SIlver Springs which is a 20 mile More

by Mia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Dolesh
Jul 13, 2020 -

BMW of Silver Spring responded

Mia, We apologize when you arrived we were temporarily out of BMW loaner vehicles. We maintain a sizable fleet of loan vehicles for our customers and do our best to provide them when customers are not able to wait for their service to be completed. At times the return of the loaners can be delayed for various customer or business reasons, we apologize that happened in your case and limited our ability to provide one for you. From your screen name, we were not able to identify you in our database but, our Service Director Ron Ptak is eager to speak with you and ensure we exceed your service expectations. Please call Ron at 301-679-4375 or email rptak@mileone.com.

June 29, 2020

I just wanted to share a really positive experience I had with Kristina. I had some maintenence done on my 6 series. Kristina was a pleasure to work with. She was very knowledgeable, honest, and trustworthy. More

by Kmiller2880
Recommend Dealer
Yes
Employees Worked With
Kristina Williams
Jul 01, 2020 -

BMW of Silver Spring responded

Thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! We look forward to your next visit! Take care!

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