BMW of Silver Spring - Service Center

Amit is a corporate treasure of BMW of Silver Spring. The resident genius in BMW technology and engineering, Amit was persistent in resolving an idrive9 issue with my new x3 that he determined required The resident genius in BMW technology and engineering, Amit was persistent in resolving an idrive9 issue with my new x3 that he determined required resynching the vehicle with the BMW cloud. It was not readily obvious. Amit also is a treasure for the dealership customers. His engagement on any number of topics discussed during the lengthy session and his depth of character made the afternoon rewarding for me and my wife in so many ways. We look forward to catching up with Amit during our next visit. More

Kyle has exceeded any and all expectations over and over again for me, my friends, and my family. He goes out of his way, is unbelievably responsive and available, and always follows thru regardless of the again for me, my friends, and my family. He goes out of his way, is unbelievably responsive and available, and always follows thru regardless of the circumstances. I am amazed by Kyle. I have been buying from so many dealerships and usually luxury vehicles. And he is by far, the best person I have ever had the pleasure of working with. And trust me, they usually all start off great. But with Kyle, it continues whether it is service, information or sales related! This guy is a rare and exceptional person. More

Great service! Joe set us up with everyone and the communication was superb! We got a video of the car inspection where everything that needed to be done was explai Joe set us up with everyone and the communication was superb! We got a video of the car inspection where everything that needed to be done was explained in detail. We also got updates at every step and everything was completed perfectly within the shortest possible time. Thank you! More

If you want someone who will the extra mile to help you, please find Joy. She is the best!!!!!!!!!!!!!! Joy thanks for all that you do. please find Joy. She is the best!!!!!!!!!!!!!! Joy thanks for all that you do. More

Joy Chilcoat is the best service employee ever. She cares about the customer first & it satisfaction. She cares about the customer first & it satisfaction. More

My windshield was recently replaced by the excellent team. Thank you for the service provided today. team. Thank you for the service provided today. More

Ann Baker took care of my car what was left behind by a previous service advisor. previous service advisor. More

I have been going to BMW of Silver Spring to service my BMWs for 20 years and I have always had good experiences. Brandi Rodgers has been my service advisor for several years. Brandi is very professional a BMWs for 20 years and I have always had good experiences. Brandi Rodgers has been my service advisor for several years. Brandi is very professional and clearly explains my options for routine service and/or other needed work. More

I always enjoy the Service Tech Video. He’s always informative and precise. It was necessary to have my car picked up by AAA Towing and delivered to BMW of Silver Spring. Surprisingly, she He’s always informative and precise. It was necessary to have my car picked up by AAA Towing and delivered to BMW of Silver Spring. Surprisingly, she wouldn’t start. I called Brandy in the Service Center..She was comforting.. I stopped worrying.. She kept me updated and was reassuring. When I picked up my car, the Service Cashiers were friendly and professional. The young man that delivered my car offered to drive my car out of the garage..He was courteous and opened the door for me. As a senior I take notice and applaud younger generations who take time to be not only professional, knowledgeable and helpful, but also thoughtful. More