BMW of Shrewsbury

The rate/ hour is over the industry standard. When I asked if the rate could be negotiated for a long time Wagner customer, I was given an attitude. When I apologized that I would have to tow the car t asked if the rate could be negotiated for a long time Wagner customer, I was given an attitude. When I apologized that I would have to tow the car to another body shop due to the cost, I was given another attitude. The car was towed and Wagner Collison then charged a $50.00/day covered storage fee that was NEVER mentioned or quoted to me. The car was also NEVER stored covered in spite of the invoice stating "covered storage". Lastly, the car was only on the lot a few hours the 4th day, but still I was charged a full $50.00. We've bought 2 new Mercedes from Wagner and were preparing to buy a 3rd. NO WAY!!! There are other dealers that appreciate loyalty. More

I did not purchase my X5 from them but the Service Department is awesome! You cannot get any better service for a BMW in this state. I own multiple high value vehicles and have bought/purchased 25 car Department is awesome! You cannot get any better service for a BMW in this state. I own multiple high value vehicles and have bought/purchased 25 cars in my lifetime. They made every effort to accommodate your needs, concerns, and schedule. If the sales department is anything like the service, I'll be purchasing my next vehicle here. I HIGHLY RECOMMEND THEM!!! More

I have been a customer of Wagner BMW in Boylston which is now in Shrewsbury. The service is excellent. I was a certified mechanic in a past life and I think they do an excellent job. I have bought parts a now in Shrewsbury. The service is excellent. I was a certified mechanic in a past life and I think they do an excellent job. I have bought parts and purchased from them too. All positive. I took off a point for pricing as these cars are expensive...but quality is part of the bargain. I also took off a point for customer service as I don't like the phone questions after a service visit. A forum like this seems more honest and helpful. More

was window shopping after hours in Springfield one evening last year. Stu asked if I needed help. I was only looking but, asked about ED and a discount because many dealers don't give a discount for E evening last year. Stu asked if I needed help. I was only looking but, asked about ED and a discount because many dealers don't give a discount for ED in Boston. Stu agreed immediately to a 1500 over invoice ED with all options at cost. While I am sure someone could better this, the price was better than I was offered elsewhere by roughly 1k. Anyway, no hassles, did not even have to go to the dealer to finalize the deal. Just called, credit card deposit, the remainder was over the phone. More

Did not buy here, but took a test drive. Even though I was from out of town and not likely to make a purchase, they threw me the keys and let me drive around BY MYSELF for 20 minutes. I was able to do th was from out of town and not likely to make a purchase, they threw me the keys and let me drive around BY MYSELF for 20 minutes. I was able to do this for 2 separate cars. I really wish I did live in the area, I would have purchased from them for sure. More

I called up and made an offer of a reasonable amount over invoice for an European Delivery. Scott Louthan accepted the offer.<br>I showed up next Saturday and I signed the papers as we had agreeed over the p invoice for an European Delivery. Scott Louthan accepted the offer.<br>I showed up next Saturday and I signed the papers as we had agreeed over the phone.<br>A very painless transaction.<br>The sales representative did not seem overly familiar with ED at first, but he has rapidly assumed the necessary information. He has called me several times to let me know how the order is progressing. More