BMW of Shrewsbury

Great experience with a used car Went to purchase a used Acura. Very friendly, and had the car waiting for me. Brought car to my mechanic and the dealership addressed all of the car Went to purchase a used Acura. Very friendly, and had the car waiting for me. Brought car to my mechanic and the dealership addressed all of the car's needs. They even picked me up so I could get into my car a day early when my other car went into the shop. Professional and courteous. Would highly recommend them to anyone. A very pleasant experience. More

Worst Experience I purchased a used Lexus from the dealership and had a terrible experience from the manager "Michael"; he was rude, sarcastic, and gave us the feeling I purchased a used Lexus from the dealership and had a terrible experience from the manager "Michael"; he was rude, sarcastic, and gave us the feeling like he was doing us a favor of selling the car at a good price. He knew that we would be committed to purchase, since we traveled out of state for the vehicle. We finally moved on dealing with Jean who was nice. Furthermore, they charged a documentation fee, where they were unable to prove any documentation services that they provided to us. The car was fully paid with no financing (no documentation involved) and they could not help us register the vehicle outside of MA. More

Unhelpful service department, treated like an inconvenience! Made an appointment passing through with service here for my X5 to do a simple recalibration of front cameras and showed up to a very small service de Made an appointment passing through with service here for my X5 to do a simple recalibration of front cameras and showed up to a very small service department acting like I was inconveniencing them since they were so backed up. Weird set up here off Route 9 with a tiny dealership and an irregularly set up service department with 3 short bays. Service Manager addressed my need for recalibration and said it was not an easy fix and to make an appointment a week or so out? Outrageous and sent me on my way with a hand shake and smile. I've been treated better at a Honda dealership and was shocked that a so called BMW dealership would treat its customers this way. Never again will I try this place out for service or even sales if this is how they treat one of their own! More

Rude and Money Hungry While driving through from out-of-state I stopped at Wagner BMW because a coolant light came on. The service technician refused to even take a quick l While driving through from out-of-state I stopped at Wagner BMW because a coolant light came on. The service technician refused to even take a quick look at my car to see if it could be topped off quickly and was safe to drive. He was extremely condescending and said my car was a ticking time-bomb, rolled his eyes, and said he could do nothing unless I paid him hundreds of dollars for a diagnostic fee and he made no effort to try to help when I let him know I was driving from a long distance away. No effort was made to help in this emergency and he would not even tell me if the car was safe to drive. I have always serviced my car at the dealership in my local area and have never been treated in such a condescending, dismissive, and belittling manner. I would expect more from a luxury car dealership, especially with how much their service fees are. I would recommend staying as far away from Wagner BMW as you possibly can!! More

BEWARE !!! Hungry to sell In fall of 2015 had minor service was informed I should get snow tires, I replied," I don't drive it in the winter", then was told by Peter well in th In fall of 2015 had minor service was informed I should get snow tires, I replied," I don't drive it in the winter", then was told by Peter well in the spring "you will need new tires and brakes" , thought that was odd just got new tires in spring of 2015. Had the car towed in fall of 2016 following belt broke. Was then informed needed new water pump, had it completed then they replaced the belt and test drove it and found issue with power steering pump, recommended it get replaced all for about 3K. Didn't sound or feel right had car towed out of there without the belt or power steering pump at a cost of 1K. It is now spring of 2017, just had car repaired at repair shop I heard about on radio that has a lot experience with BMW's. Just informed do not need new water pump, it was left loose, new belt put on and total bill was $ 191. Instinct paid off. Would not recommend Wagner for anything. THEY NEED TO CLEAN UP THEIR ACT AND BE HONEST IT WILL GET YOU MORE BUSINESS !!! More

Great experience Just bought a certified used BMW from Nate. Very pleased with the knowledge he had and how comfortable and easy he made the whole process. Just bought a certified used BMW from Nate. Very pleased with the knowledge he had and how comfortable and easy he made the whole process. More

When buying or leasing your next BMW, contact Ryan Marcello Ryan made the process smooth and care free to get into our 2017 X5. He was always professional and his follow-up was excellent. Thanks Ryan! Ryan made the process smooth and care free to get into our 2017 X5. He was always professional and his follow-up was excellent. Thanks Ryan! More

Joey Harrington a real pro Joey Harrrington sold me my new x3. We spent 3 hours working out details and he also helped with after sale issues. Helped me negotiate excellent tr Joey Harrrington sold me my new x3. We spent 3 hours working out details and he also helped with after sale issues. Helped me negotiate excellent trade in price as well. Highly recommend More

Sales & Service 5* I purchased a 535xi from Kenny on 12/08/16. This is actually my second BMW from Wagner. Kenny is the person to go to. After two months of owning my ca I purchased a 535xi from Kenny on 12/08/16. This is actually my second BMW from Wagner. Kenny is the person to go to. After two months of owning my car he still answers questions and is so nice to deal with. I never feel like I'm at a car dealership with Kenny. He gets the job done. More

Excellent customer service and experience Everyone at this BMW dealership is outstanding. I worked with Ryan M to purchase my new X3 he and the finance guys worked hard to make it work for me Everyone at this BMW dealership is outstanding. I worked with Ryan M to purchase my new X3 he and the finance guys worked hard to make it work for me with my trade in. They were all so supportive, helpful and courteous during the entire transaction. I have also used the service center to fix my previous car and I already know those guys who work in there are outstanding as well. Thank you BMW Wagner! More