BMW of Shrewsbury

First BMW This is my first BMW and I love it! Thank you to Ryan Marcello, best salesman ever! Ryan knows so much about my car the X3. He was very helpful in exp This is my first BMW and I love it! Thank you to Ryan Marcello, best salesman ever! Ryan knows so much about my car the X3. He was very helpful in explaining how things worked. So many features on this car and I can't say enough about it. Thanks agin Ryan!! More

Great Experience! This is my 3rd car with wagner and Ryan Marcello. All three times have been easy and a great experience. No hassle and I got the price I was looking f This is my 3rd car with wagner and Ryan Marcello. All three times have been easy and a great experience. No hassle and I got the price I was looking for. More

New Car Sales and BMW Encore Appointment The sales person, Ryan Marcello was very courteous, knowledgeable and friendly. I forgot my EzPass transponder and a CD in the old car that I traded i The sales person, Ryan Marcello was very courteous, knowledgeable and friendly. I forgot my EzPass transponder and a CD in the old car that I traded in, and Ryan was able to retrieve it when I called him up about it after 4 days. I had the Encore visit about 6 weeks later with Ryan Houston because we were on a long vacation right after buying the car, and he was very knowledgeable and very patient. He explained all the features very nicely and said I could contact him again any time if I had any questions. More

RIP OFF and will charge you over and over for same issue Check engine light on so i drop off my X5 for repairs. they call me stating the issue and advised that there was an oil leak as well. Any how paid ove Check engine light on so i drop off my X5 for repairs. they call me stating the issue and advised that there was an oil leak as well. Any how paid over a thousand dollars for repairs. Month or 2 goes by and i notice an oil leak, take back vehicle, they said they fixed it at no charge. Month or 2 goes by and i take the vehicle back and they call me wanting another thousand dollars to repair oil leak and stated that the oil leak was not related to the last oil leak. Does this sound correct or even fair to you? Not in my eyes as i am paying for them to guess on repairs for leaks. I will never use them again and want to warn others about their poor and horrible service not to mention their poor sales ethics. More

Excellent Dealership & Staff My wife & I have been doing business with Brian Cho for many years & extend our highest recommendation for his utmost professionalism. We also highly My wife & I have been doing business with Brian Cho for many years & extend our highest recommendation for his utmost professionalism. We also highly recommend Juliana Lee and )oey Harrington who also have our utmost respect. Since 2002 we have purchased or leased six BMS’s from Wagner. It has been our extreme pleasure to deal with the sales and also the service department. We will gladly continue to do business with Wagner. Paul Z More

Poor post-sales follow up I bought a $50K + car with no second key and some minor body damage that the dealership promised to fix timely. It is now over a month and I can't ge I bought a $50K + car with no second key and some minor body damage that the dealership promised to fix timely. It is now over a month and I can't get replies to my email or any follow up from the dealership. I am really disappointed. I liked the sales rep, but I suspect that I was just taken in by less than forthright business practices. More

HORRIBLE SERVICE DEPARTMENT The manager i this service department told me to go F.... myself and hung up the phone on me. So much for customer service and hearing the customer o The manager i this service department told me to go F.... myself and hung up the phone on me. So much for customer service and hearing the customer out, he TOLD me either i pay for my car or they would not release it to as 1 option or the 2nd option was they put the old parts in it and I can go pick it up. I was LIED to from the beginning in this service visit and I WOULDN"T RECOMMEND this place to anyone. I will NEVER bring my vehicle there or buy a new vehicle from them, I will take my business to BMW of Sudbury instead. More

Great New Car Purchase Experience The entire staff was very helpful, courteous and pleasurable to talk to. Most notably, the sales advisor, Joey Harrington, was very patient with us, i The entire staff was very helpful, courteous and pleasurable to talk to. Most notably, the sales advisor, Joey Harrington, was very patient with us, informative, and sincerely effective. While apprehensive about purchasing a new luxury car at first, we found that this concern and any stigma associated with car buying dissolved quickly as the selection, evaluation and price negotiations were more like calming discussions. Questions regarding our car’s features, options and pricing, those of any competing alternative, and even those at other dealerships were welcomed and answered quickly. This is not by chance but clearly due to the efforts from good sales people like Joey who work inside a business that has instituted the right customer practices. We highly recommend Wagner BMW. More

Arrogant people, Total rip-off, Avoid if you can. They wanted to charged me $5000+ for a repair that should have been under warranty. My local mechanic fixed it for $200 and confirmed that this was a They wanted to charged me $5000+ for a repair that should have been under warranty. My local mechanic fixed it for $200 and confirmed that this was a factory defect. More

Worst BMW dealer, Very patronizing, Stay away, Scam artist: Terrible Sales Dept.: do not listen to you, try to up-sale you and give you only 50% value on your trade-in Terrible service Dept.: refuse warranty c Terrible Sales Dept.: do not listen to you, try to up-sale you and give you only 50% value on your trade-in Terrible service Dept.: refuse warranty claim, ask you to fill a personal car insurance claim, so they can charge "fake" work to your insurance More