BMW of Shrewsbury

Great price, great service! Did a search around the Northeast, ended up at Shrewsbury for their great CPO prices. And on top of that, Chad went above and beyond to make sure I g Did a search around the Northeast, ended up at Shrewsbury for their great CPO prices. And on top of that, Chad went above and beyond to make sure I got the car I wanted. More

New Car Chad and Mike were extremely professional and accommodating. The entire dealership staff that I interacted with were extremely friendly. The communi Chad and Mike were extremely professional and accommodating. The entire dealership staff that I interacted with were extremely friendly. The communication during the whole car leasing process was great from sales to finance. More

Got my X3!! Got a great deal on a lease for the X3. This is my second lease and Gene Kelp was the best in making it happen Got a great deal on a lease for the X3. This is my second lease and Gene Kelp was the best in making it happen More

Gene at BMW of Shrewsbury is Fantastic! I had such a good experience at BMW of Shrewsbury over the past two days. Day one I looked at cars - no pressure at all - and Gene Kalp was friendly I had such a good experience at BMW of Shrewsbury over the past two days. Day one I looked at cars - no pressure at all - and Gene Kalp was friendly and knowledgeable. The next day (yesterday) I went to several other dealerships - to check out their inventory - but something felt very different - I returned to see Gene and immediately upon greeting, I felt a warm, comfortable feeling. I had decided against the car that I had driven there the day before, so Gene and I sat down and started looking again with fresh eyes. He was very patient and suggested things to think about. I test drove a second car and that was "it." Gene talked with the finance manager and helped me get out of there efficiently. I love my new car and I would return here again when it is time to purchase another vehicle - and of course - I'd ask to see Gene!!! Kathy N. More

Most pathetic and humiliating experience Run away from this dealership. Most pathetic and disgraceful experience ever !! I was there for buying a 2019 BMW X series SUV. Was invited with a Run away from this dealership. Most pathetic and disgraceful experience ever !! I was there for buying a 2019 BMW X series SUV. Was invited with a good quote from sales rep over the phone. Excited with the quote I put the down holding payment of $500 over the phone and drove 3 hours the next day to lock the deal. Was greeted by another sales rep Malcom who was absolutely great to work with. This set my hopes high with the dealership and made me certain that I would buy the vehicle from there. But here comes the UNFORTUNATE and MOST disturbing experience for me. The rate that was quoted to me online was upped by $900 from their manager named Jason I think, who by the way is the most ill-mannered, hot-headed person I have come across. For all 1.5 hours we spent there, me and the sales rep Malcom shared a very pleasant experience. As soon as we started negotiating the final price of the car which seemed fair to their sale rep as well, the manager Jason swoops in, blabbers out some very harsh words, pressures us that we were stepping back from the quote made to us online (which by the way was upped by almost $900 when we arrived there with no explanation whatsoever), stands up in an ongoing conversation and crushes the contract and throws it away, saying we "would get our holding deposit in a few days" The sales rep and I were stunned by his bad behavior. Nobody had a clue why this guy behaved so badly, I could totally sense some biasedness in Jason's behavior. We left the dealership with nothing but utmost disrespect for this person and his shameful behavior. No person should have to go through this kind of humiliation as we did. My sincere request to all readers, stay away from this place to avoid getting such treatment. If still you end up there, at least avoid meeting this person named Jason there. Totally ruined our night and car buying experience. More

Came for service but am in market to buy as well. 1st impression of BMW of Shrewsbury was great, Kim at front desk check -in super helpful and the young man who checked in my BMW was super friendly. 1st impression of BMW of Shrewsbury was great, Kim at front desk check -in super helpful and the young man who checked in my BMW was super friendly. My service advisor Glenn was a jerk frankly... condescending when explaining the repairs needed (which I fully understood as an engineer) and not at all helpful with warranty questions. I felt like he was treating me like "a woman who does not understand cars..." xxxxxxxx~ Was I happy with the actual repairs, Yes. But the SA Glenn made the whole experience uncomfortable. I would not use Glenn again. Period. I will try the dealership with a different SA, but will not purchase from them at this point. More

340i Order I had a great experience with Wagner BMW. My sales advisor Ryan Marcello was fantastic. Everything from the initial contact through the negotiations I had a great experience with Wagner BMW. My sales advisor Ryan Marcello was fantastic. Everything from the initial contact through the negotiations on pricing options was smooth and pressure free. Ryon kept me updated throughout the process of ordering and having my car built in Germany and also the tracking process from Germany to the dealership. Good communication is key in the situations and Ryan provided great communication and professionalism and service. I couldn’t ask for more! More

Ryan was great. Would recommend highly! Ryan Marcello was great. Would recommend highly! Love my new car! Very friendly and helpful. Looking forward to breaking it in! Thank you so much! Ryan Marcello was great. Would recommend highly! Love my new car! Very friendly and helpful. Looking forward to breaking it in! Thank you so much! More

Multiple great experiences I have been a customer of Wagner BMW for sales and service since 2009 and couldn’t be happier. Today I picked up up my third new BWW. It is the third I have been a customer of Wagner BMW for sales and service since 2009 and couldn’t be happier. Today I picked up up my third new BWW. It is the third time I have worked with Mike Sutherland and first time I have worked primarily with Ryan Marcello. The sale was straight forward, honest, and low pressure like my first two purchases which is why I keep returning and highly recommend Ryan, Mike, and the dealership. Can’t wait for the weather to improve and the roads to get swept so I can stretch the legs of my new Snapper Rocks Blue Metallic 440 convertible! Sharon B. More

Excellent customer experience Ryan was friendly, no pressure and knowledgeable- he knows his stuff and that was a huge help when choosing a bmw. He’s also super accessible and made Ryan was friendly, no pressure and knowledgeable- he knows his stuff and that was a huge help when choosing a bmw. He’s also super accessible and made the whole experience a pleasurable one. Look up Ryan if you’re in the market for a beautiful new car! More