BMW of Shrewsbury

This is for Dave Mack of BMW Schrewsbury. We drove 1.5 hours to test drive a car. You told us we need to make an appointment and respond by text, because people get upset when they show up an We drove 1.5 hours to test drive a car. You told us we need to make an appointment and respond by text, because people get upset when they show up and the vehicle is sold out from under them. 10 minutes before we arrived you called us to tell us the vehicle was sold. Then you (Dave Mack) told management that you never explained it to me the way we heard it. We are more upset with the fact that you essentially called us liars. Thanks for ruining our Saturday Dave Mack, and all the best to you! More

My BMW X5 has less than 40k miles and was in great condition. I left the door open accidentally a few days ago. We don't drive often since we all are working from home now. When we found out the car w condition. I left the door open accidentally a few days ago. We don't drive often since we all are working from home now. When we found out the car was out of battery completely. So we had our car towed to BMW Shrewsbury. Even the tow guy from AAA told us it's just a small problem with battery running out. They have seen this a lot. But BMW Shrewsbury sent us a whole list recommending around $4,000 parts to be replaced or fixed. They charge battery replacement $528.28, Battery Ground Strap: $565.12, and other $3,000 something. So we picked battery replacement $528.28, Battery Ground Strap: $565.12. So today, I went to pick up the car, when I started the car, all the warning lights are on, the dashboard shows a lot of parts are malfunctioning. The wipers keeps running like crazy. I asked them what is going on? Woman named Leanne Rattey said, you didn't pick all the recommended parts so we cannot guarantee your car would work properly! My car never had any problem never had one single warning light on except the service due light once and it's normal. Now, the dashboard like a Christmas tree all the warning lights are on! They denied they did anything wrong and insist I need to pay more money like they recommended to fix it. I am not a car expert, but I believe this is not a normal situation. My car was working perfectly. I don't think a dead battery would cost a total damage to my car. P.S. they have 10% off couple on their website, so I told Ms. Rattey please apply that to my invoice. But when we got our bill, nothing was applied. It's not a big deal, but it shows something definitely. I wouldn't recommend this car service to anyone. It's like a scam to me. A story like"If you don't spend more money, we make your car a nightmare." I schedule a service from other garage. I will see what they did to my car. More

This was our second lease from BMW of Shrewsbury, it had changed owners from Wagner to McGovern Group. I want to be clear our lease with Wagner was awesome from start to finish, McGovern is another story. W changed owners from Wagner to McGovern Group. I want to be clear our lease with Wagner was awesome from start to finish, McGovern is another story. We spoke with mark Lacinco?? in leasing to buy our current vehicle. He stated to me that they don't make money doing that and told me to do it myself through BMW Financial. Today 12/17/2022 he called me to find out our leasing status to update His records.....what a joke. Please do not go there you will be disappointed. More

My car was towed to this dealership for a flat tire repair ( a failed sidewall on a run flat) it was closest to my home. I didn’t buy my 2022 bmw 330 from shrewsbury because the sales person I work wit repair ( a failed sidewall on a run flat) it was closest to my home. I didn’t buy my 2022 bmw 330 from shrewsbury because the sales person I work with was rude, arrogant, and dismissive. The service department was an even worse experience. They first told me I needed 4 new tires and a new rim, but then discovered I had purchased a wheel and tire protection warranty. Then it took days of back and forth for them to tell me the rim is good and the tires are covered. They called told me the car was ready and when I arrived it was not there and was not ready. The service team members I spoke with were dismissive and said to try back tomorrow. When I picked the car up the next day the wheels were covered in tire paste, the wheel weights were a different color from the rims and the adhesive from the old weights was not removed; the car looked terrible. They cleaned it up and after another 30 minutes I was on my way. Only the wheels were not balance and the car vibrated at speeds above 30 mph. Additionally, the tire would not keep air pressure for more than 24 hours. I brought the car back to shrewsbury and they told me the rim was bent and fixing it was not going to be cover because the tire held air ( it didn’t) so they suggested straightening the rim, but I would have to pay which I did. Service called and said they could not fix it, I have to buy a new rim. If I wanted to persue this any farther I would have to bring it to the dealer I bought the car from; herb chambers in Sudbury. I brought it there. They fixed it. BMW SHERSBURY. Does not have the talent or the equipment to repair a tire and rim properly. Thief staff lied to me so many times during the process it was ridiculous. If you care about your vehicle’s service. SKIP OVER SHREWSBURY BMW; something is VERY WRONG THERE More

Worst dealership I have ever done business with. Lies and more lies. If I can save one person from being lied to that is all I ask.. more lies. If I can save one person from being lied to that is all I ask.. More

I purchased a used Jeep from BMW and was told there was a safety check completed on the vehicle. The car did not pass inspection because of the windshield wiper blades. I was told to bring the car back at a safety check completed on the vehicle. The car did not pass inspection because of the windshield wiper blades. I was told to bring the car back at a later date because they did not have the wiper blades there to fix them. How does a car pass their safety check with visually ripped windshield wiper blades? Because I live 40 minutes away from the dealer and it was going to rain, I went and purchased wiper blades. This car is for my daughter, I am now wondering what other things will be wrong with this car. I texted the salesman and asked how that was missed during the safety check and he said it wasn't missed because it didn't pass inspection. I sent him a picture of his text that said the safety check was ordered a week ago and silence, No response! I told him the safety check and the inspection sticker were two different things. Because I am a women he thinks I don't have a clue. This was all secondary to the way the salesman treated me on other encounters. I told him there was water in the back light and he told me it was just condensation. He did have it fixed, but the old light was left in the trunk and it was full of water. NOT just condensation, but I am a woman and don't know anything. More

Lies, lies and more lies. Lied to multiple times about multiple things over the course of two service visits by Leanne Ratty. Car was returned with the bumper tow hook cover missing and a badly scratched multiple things over the course of two service visits by Leanne Ratty. Car was returned with the bumper tow hook cover missing and a badly scratched console. Can it get much better? More