BMW of Shrewsbury

Well...I took my 07 M Coupe to the dealer to get my yearly oil change done. Not one of the service employees I talked to there could bring themselves to call it an M Coupe. They all referred to it as yearly oil change done. Not one of the service employees I talked to there could bring themselves to call it an M Coupe. They all referred to it as an M Roadster even after several corrections. They also wrote M Roadster on the service sheet. Ok people, this may seem like a small thing, but they are 2 completely different cars. I wouldn't call an X5 an X3 and neither should you. Aside from the obvious difference that the roadster has a drop top, the chassis on the cars are different. Sure it may not matter for an oil change, but it bugs the crap out of me to no end. And then there was the parts counter. While waiting for the car's service to finish I noticed some key chains sitting around and I saw one that I had to have. So I ask him for it and the guy sighs and gets an attitude, like I'm being a bother to him. That's completely un called for. Next they offer me the complimentary car wash and vacuum, which I agreed to, because it had been a while and the car stays garaged most of the week and it was a little dusty. I got the car back it was still wet, and only the front seats had been vacuumed, and not the trunk area. I think if you're going to offer a service like this, it should be done well. It's not good when the car looks worse afterwards. So overall I'm disappointed. I'm not going back, and I'll find a new dealer. The one good thing, was that the sales people were pretty friendly and I got a good chat in with one of them while I waited. I guess it's up to the reader if they take me review seriously or not, but I expected more from a BMW dealership and ultimate service. More

Just a brief review of my encounter with BMW of Shrewsbury. I have visited the dealership 3 times and found my time and effort finding the right car for my needs were taken seriously by the salemen Shrewsbury. I have visited the dealership 3 times and found my time and effort finding the right car for my needs were taken seriously by the salemen I spoke with.I spoke with 3 salesmen..the last,being Peter, a well educated man on the BMW's. All my questions were answered to help me make up my mind as to which car to choose. Not once did he push, hurry or confuse me in any way. He was a complete gentlemen to me and others ( as I heard him talk ). I had purchased a BMW one and half years ago and plan on doing so with Peter. I dreaded going shopping for a car, and almost gave up my journey until my experience with Peter @ Wagner of Shrewsbury. You are a Great salesman Peter and I thank you for taking the time with a senior citizen as myself. More

My vote for the best salesman with ...Customer service, Quality of work, Friendliness, Knowledge of the BMW and Honesty,(yes.. honesty)goes to Peter. I dreaded and had not to nice experiences shopping for Quality of work, Friendliness, Knowledge of the BMW and Honesty,(yes.. honesty)goes to Peter. I dreaded and had not to nice experiences shopping for a car til I met with the salesmen at Shrewsbury BMW. He took the care to helping me decide the right vehicle for my lifestyle. He did not push, hurry or overlook any questions I had. And he answered them all! Thank you Peter for renewing my faith and making this transition a lot easier on this senior citizen.In this fast paced world I felt very comfortable talking and listening to you.I would reccommend BMW of Shrewsbury and Peter to all. More

The rate/ hour is over the industry standard. When I asked if the rate could be negotiated for a long time Wagner customer, I was given an attitude. When I apologized that I would have to tow the car t asked if the rate could be negotiated for a long time Wagner customer, I was given an attitude. When I apologized that I would have to tow the car to another body shop due to the cost, I was given another attitude. The car was towed and Wagner Collison then charged a $50.00/day covered storage fee that was NEVER mentioned or quoted to me. The car was also NEVER stored covered in spite of the invoice stating "covered storage". Lastly, the car was only on the lot a few hours the 4th day, but still I was charged a full $50.00. We've bought 2 new Mercedes from Wagner and were preparing to buy a 3rd. NO WAY!!! There are other dealers that appreciate loyalty. More

I did not purchase my X5 from them but the Service Department is awesome! You cannot get any better service for a BMW in this state. I own multiple high value vehicles and have bought/purchased 25 car Department is awesome! You cannot get any better service for a BMW in this state. I own multiple high value vehicles and have bought/purchased 25 cars in my lifetime. They made every effort to accommodate your needs, concerns, and schedule. If the sales department is anything like the service, I'll be purchasing my next vehicle here. I HIGHLY RECOMMEND THEM!!! More

I have been a customer of Wagner BMW in Boylston which is now in Shrewsbury. The service is excellent. I was a certified mechanic in a past life and I think they do an excellent job. I have bought parts a now in Shrewsbury. The service is excellent. I was a certified mechanic in a past life and I think they do an excellent job. I have bought parts and purchased from them too. All positive. I took off a point for pricing as these cars are expensive...but quality is part of the bargain. I also took off a point for customer service as I don't like the phone questions after a service visit. A forum like this seems more honest and helpful. More

was window shopping after hours in Springfield one evening last year. Stu asked if I needed help. I was only looking but, asked about ED and a discount because many dealers don't give a discount for E evening last year. Stu asked if I needed help. I was only looking but, asked about ED and a discount because many dealers don't give a discount for ED in Boston. Stu agreed immediately to a 1500 over invoice ED with all options at cost. While I am sure someone could better this, the price was better than I was offered elsewhere by roughly 1k. Anyway, no hassles, did not even have to go to the dealer to finalize the deal. Just called, credit card deposit, the remainder was over the phone. More

Did not buy here, but took a test drive. Even though I was from out of town and not likely to make a purchase, they threw me the keys and let me drive around BY MYSELF for 20 minutes. I was able to do th was from out of town and not likely to make a purchase, they threw me the keys and let me drive around BY MYSELF for 20 minutes. I was able to do this for 2 separate cars. I really wish I did live in the area, I would have purchased from them for sure. More

I called up and made an offer of a reasonable amount over invoice for an European Delivery. Scott Louthan accepted the offer.<br>I showed up next Saturday and I signed the papers as we had agreeed over the p invoice for an European Delivery. Scott Louthan accepted the offer.<br>I showed up next Saturday and I signed the papers as we had agreeed over the phone.<br>A very painless transaction.<br>The sales representative did not seem overly familiar with ED at first, but he has rapidly assumed the necessary information. He has called me several times to let me know how the order is progressing. More