BMW of Shrewsbury

Excellent new car sales experience! My salesman, Paul Andrade was very pleasant and helpful. Along with Sales Manager Rob Picerno they went out of their way to make sure the buying process was no-stress Andrade was very pleasant and helpful. Along with Sales Manager Rob Picerno they went out of their way to make sure the buying process was no-stress and easy. They offered fair prices on the new car and on my trade, and took care of every detail. Everything they promised, they delivered. Even the Business Office experience was painless. This was one of the best car buying experiences I have had recently. I recommend BMW of Shrewsbury, Paul and Rob. If you're shopping, stop in and give them a chance. More

Gene was highly recommended by a family member and he did not disappoint. We knew what we were looking for and there was no hassle. Gene even helped us to take the car home that day knowing we had come from not disappoint. We knew what we were looking for and there was no hassle. Gene even helped us to take the car home that day knowing we had come from 1.5 hrs away! More

Walked into the showroom on a Saturday afternoon and was surprised that it wasn’t busy. Great, I thought, the sales people will be attentive and wow me with their knowledge. Wrong! I roamed around the sh surprised that it wasn’t busy. Great, I thought, the sales people will be attentive and wow me with their knowledge. Wrong! I roamed around the showroom for 15 minutes sitting in the X5 and X7 and although I could see several employees talking at the “reception” desk, no one bothered to acknowledge me by simply saying “hi”. What a “friendly” place to make me want to drop $85K on a new car...NOT! More

Great and enjoyable experience with Kyle! Kyle took the time to listen to what I was looking for and proactively made suggestions. I test drove four vehicles with Kyle and new the area so well that took me time to listen to what I was looking for and proactively made suggestions. I test drove four vehicles with Kyle and new the area so well that took me to safe places to test the vehicles properly. He was also familiar with all vehicle features and it was very helpful. I totally recommend Kyle! More

THIS HAS TO BE THE MOST WORST EXPERIENCE I HAVE HAD PURCHASED A 2015 bmw 640i June 2 2020 with Mohammad the sales guy and here it is June 30 2020 and I still don’t have my vehicle been giving me the ru PURCHASED A 2015 bmw 640i June 2 2020 with Mohammad the sales guy and here it is June 30 2020 and I still don’t have my vehicle been giving me the run around for weeks telling me different excuses on why I still don’t have my vehicle and had the nerve to text me TODAY JUNE 30 2020 that he’s not worried about it. IM STARTING TO THINK ITS BECAUSE IM BLACK I WILL BE CONTACTING THE BANK AND PUTTING STOP PAYMENT ON THE CHECK AND TAKING MY BUSINESS SOME WHERE ELSE WHERE I CAN BE RESPECTED THEY GONE LEARN TODAY More

TERRIBLE! A TERRIBLE EXPERIENCE with this dealership. From their Client Advisor, Kyle, to their Sales manager, Brad, and their Business Manager, Adam. Her A TERRIBLE EXPERIENCE with this dealership. From their Client Advisor, Kyle, to their Sales manager, Brad, and their Business Manager, Adam. Here is what you need to lookout for based on my experience. * Don’t buy a car from them if your residence is out of state (Massachusetts doesn’t provide temporary license plates, so you may not take the car home with you that day). * If you buy one of their lightly used vehicles check to see if it is pre certified and look it over THOROUGHLY. My car wasn’t despite the fact it only served as the dealership’s loaner (5k miles). * If it’s near closing time (within 3 hours), leave the dealership. Other than the obvious fact no one hustles to get their job done, they also make careless mistakes. The Business Manager failed to include the $7k discount on my purchase agreement. The driver’s door panel was loose and not properly repaired as I requested. The car was dirty. And the front bumper was cracked and no one noticed. * Do not expect to get any of your documentation and/or refund in a timely manner. I paid for the vehicle in cash on Monday, didn’t receive its title until Thursday (after I had to badger them and so I was unable to register/drive the vehicle for an additional 4 days) and I didn’t get my refund check until 2 weeks later (AFTER I called BMW North America to complain). Call BMW N. America if you are getting the run around! In total I paid $45k (including a $2k wheel insurance policy) for this xxxx of an experience. It was my first BMW, so obviously I thought the premium I paid came with good customer service. Not so. In fact, quite the opposite. Two final notes: if you are dissatisfied with the dealership’s performance and you make it known to them, expect them to move at a snail’s pace. Also expect the sales manager to punt your complaint to their parent company and wash his hands of it. ***God forbid you use profanity out of frustration after all their mistakes, their 24 year old client advisor, Kyle Vartanian, will lose his xxxx! I guess that’s the BMW way. More

Kyle was nice, informative and is good at following up. I am early in my car search. At this dealership there was not a ton of inventory on the model BMW I am interested in purchasing, so I am still looking am early in my car search. At this dealership there was not a ton of inventory on the model BMW I am interested in purchasing, so I am still looking around. More

Mohammad is the Best Great experience dealing with Mohammad. He was very straightforward, no BS. Probably the best car salesman I have dealt with over the years. Great wor Great experience dealing with Mohammad. He was very straightforward, no BS. Probably the best car salesman I have dealt with over the years. Great work! More

My husband and I have purchased other vehicles from a few different dealerships and this dealership was great to deal with. One of the main reasons we had such a great experience was because of Kyle, he was different dealerships and this dealership was great to deal with. One of the main reasons we had such a great experience was because of Kyle, he was by far an awesome client advisor. The other person we deal with was Chad in finance, he also was wonderful to deal with. We would recommend this dealership anyone looking for a vehicle. More

Great shopping experience. Great service. Although the car broke down within the first 50 miles, they took care of it afterwards. Responsible sales person Kyle. car broke down within the first 50 miles, they took care of it afterwards. Responsible sales person Kyle. More