BMW of Sarasota - Service Center

BMW of Sarasota was very accommodating during the virus situation. Valet service was outstanding. Tina my service advisor was awesome. My thanks to all who continue to work. situation. Valet service was outstanding. Tina my service advisor was awesome. My thanks to all who continue to work. More

Tiffany is my service representative and she arranged for a loaner within 5 minutes of my arrival and my car was finished in less than two hours. Fantastic service! a loaner within 5 minutes of my arrival and my car was finished in less than two hours. Fantastic service! More

In and out in a timely manner. Reception quick and efficient. Waiting room clean, and tidy, social distancing observed. Lewis quickly got the job started. efficient. Waiting room clean, and tidy, social distancing observed. Lewis quickly got the job started. More

Tina seemed nice at first but was very rude after I asked to not do a service. I watched my car sit outside for at least 20 minutes before she even came out to give me the keys (yes I responded to the text s to not do a service. I watched my car sit outside for at least 20 minutes before she even came out to give me the keys (yes I responded to the text saying I was ready to go). When I left the dealer I noticed a light was still on and went back to ask about it but Tina did not even talk to me directly when she could clearly see me through the window, instead she had one of the valets explain to me that the light was another issue not related to what they fixed. Tina never explained anything to me I knew there were issues with the car but she didn't bother to explain prices or attempt to help me set something up to get it fixed, but thankfully when I was about to leave the dealer (again) I ran into Mr. Santori who was so so nice and offered to explain to me prices and what should prioritized on my vehicle. Turned out that there were major problems that I wasn't aware of and were very dangerous!! No one had explained it until I ran into Mr. Santori and he went into more detail about the techs video. Regardless I am now working on the car to fix it, but this was a very unpleasant first time experience at a BMW dealer. Fernando Santori is a valuable asset to the company and I do hope that he is appreciated and compensated for his hard work and customer service, but if there are people who do not value their customers like Tina I would not want to go back to this dealership. More

Did this yesterday. Lewis is a fantastic service representative. He is a treasure. Service experience was beyond my expectations. Through, thoughtful, and highly professional. From Video tapping the representative. He is a treasure. Service experience was beyond my expectations. Through, thoughtful, and highly professional. From Video tapping the inspection of the vehicle to the use of an Uber I was import. More

Very good service and treatment for my 2006 Mini Cooper I know that this is a BMW dealership, but there is not a convenient Mini dealership within 2 driving hours, so I elected to get my work performed by t I know that this is a BMW dealership, but there is not a convenient Mini dealership within 2 driving hours, so I elected to get my work performed by the next best thing - a BMW dealership. They were great and had no problems reviewing my car (with a video review no less !!) and had everything done quickly and at reasonable cost. Thank you for your services and kudos to BMW of Sarasota. More

Always kind and personal. Very helpful and made me feel like I was the only customer. Service with a smile and kind heart. Diffinitly be back. like I was the only customer. Service with a smile and kind heart. Diffinitly be back. More

Derrick is just a wonderful employee and always goes above and beyond . He is extremely knowledgeable. I see he with other customers and he makes them comfortable above and beyond . He is extremely knowledgeable. I see he with other customers and he makes them comfortable More

Outstanding service. Professional and courteous. The service on my vehicle was top notch and the vehicle was returned spotless. The service advisor kept me up to date via text, and the texhnician sent service on my vehicle was top notch and the vehicle was returned spotless. The service advisor kept me up to date via text, and the texhnician sent me a video showing a visual inspection of my vehicle.. More

Everything was fine they got me right in took care of my car show me what was wrong with it and I was on my way before you knew it so I was happy thank you goodbye car show me what was wrong with it and I was on my way before you knew it so I was happy thank you goodbye More