BMW of Sarasota - Service Center

From beginning to end of my first service with Sarasota BMW, I was impressed. Everyone was so friendly, professional and kind. Derek was so helpful and I truly appreciated his professionalism. Grateful f BMW, I was impressed. Everyone was so friendly, professional and kind. Derek was so helpful and I truly appreciated his professionalism. Grateful for my"new" car to be serviced at such a wonderful facility. My dad has never not owned a BMW, Im glad I'm finally in "the family"! More

Derek Thomas is very clear in explaining the service required to maintain my aging 2004 BMW 330Ci. Derek is an excellent sincere service advisor. Thank you! required to maintain my aging 2004 BMW 330Ci. Derek is an excellent sincere service advisor. Thank you! More

Clean efficient mechanic seemed competent my advisor was not competent or helpful. The service manager was actually and rude and dismissive.I was also not happy that to much wear for tires on my lease was 5 not competent or helpful. The service manager was actually and rude and dismissive.I was also not happy that to much wear for tires on my lease was 5 especially after the video said normal wear on tire and he didn’t recommend a rotation? More

Scott Gould was very helpful. He greeted us immediately and kept us up to date throughout the 5 1/2 hours we were on site. The initial video was interesting but in our case served minimal use. and kept us up to date throughout the 5 1/2 hours we were on site. The initial video was interesting but in our case served minimal use. More

Car was serviced for a brake fluid flush. Was given a loaner car. Did not have to wait very long. Was satisfied with the service provided. loaner car. Did not have to wait very long. Was satisfied with the service provided. More

Great service. Derek and the service department always Do a great job communicating I appreciate the videos at the tax send and we were very satisfied a great job communicating I appreciate the videos at the tax send and we were very satisfied More

Its not bad, I do have one complaint though... I took my BMW to get some work done and a oil change, once I got it back the oil was/still leaking, my check engine light turned on and is still on, I will tak BMW to get some work done and a oil change, once I got it back the oil was/still leaking, my check engine light turned on and is still on, I will take it back and see what they can do. More

Replacing front tires on 750 Front tires were replaced quickly, car interior sanitized, no signatures required, waiting area appropriately set up with appropriate spacing, everyon Front tires were replaced quickly, car interior sanitized, no signatures required, waiting area appropriately set up with appropriate spacing, everyone extremely courteous. Thank you for a great experience during this difficult time. Neal Murphy More

Great service Fernando took care very well about my car, this is my 3 car from BMW and I will get another one, coffee was great! this is my 3 car from BMW and I will get another one, coffee was great! More

Service person did work that I told him not to do. Got no support from service manager. Not the first bad experience at this dealership! I am not a difficult customer. To the contrary I am easy going and fai support from service manager. Not the first bad experience at this dealership! I am not a difficult customer. To the contrary I am easy going and fair, but almost every interaction that I’ve had over ten years has been less than satisfying! More