BMW of Sarasota - Service Center

It was great service but I will add the complementary car wash and vacuum as it is done in MA and NH dealers. wash and vacuum as it is done in MA and NH dealers. More

Easy scheduling. Friendly service staff. Good communication. Greg was great to deal with, friendly and kept me informed throughout the process. Friendly service staff. Good communication. Greg was great to deal with, friendly and kept me informed throughout the process. More

This was my first visit to dealership. My first impression from greeter, mark at check in was not pleasant. Didn’t get a good feeling about visit until greeted by Maria. Had to return the My first impression from greeter, mark at check in was not pleasant. Didn’t get a good feeling about visit until greeted by Maria. Had to return the following day & he was just as rude. Makes you not want to return More

Maria continues to be the most courteous and professional individual to work with. She is always a pleasure! individual to work with. She is always a pleasure! More

Everything went great. Everyone was helpful and the service was done in a very quick period of time. Everyone was helpful and the service was done in a very quick period of time. More

Car needed aftermarket service contract claim filed. Company has no record of BMW of Sarasota calling to make claim and authorized. Charge was >$700. Driver seat side airbag cover was damaged. BMW of Company has no record of BMW of Sarasota calling to make claim and authorized. Charge was >$700. Driver seat side airbag cover was damaged. BMW of Sarasota denied responsibility. Service writer was to call me back to see how to proceed. Two weeks have passed and haven’t heard from him. More

Efficient attentive accommodating pleasant I can’t say enough good things about Brook Top notch enough good things about Brook Top notch More

The whole adventure looking for another vehicle was a pleasure. The salesman was quite knowledgeable with the product and steered me to my purchase. The finance manger worked with me on a partial loan an pleasure. The salesman was quite knowledgeable with the product and steered me to my purchase. The finance manger worked with me on a partial loan and was successful. Even with my credit do to health issues. After the purchase of the vehicle I received a phone call from the manager on my purchase which was a solid call. All and all I have purchased two vehicles from this dealership And I will do it again it was a pleasure buying here. Tj More

Nick the service manager deserves a "5", he was very good and honest. He knew his job and was very helpful. The "Genius" needs to find a new career path. The individual didn't know his job, he was defens and honest. He knew his job and was very helpful. The "Genius" needs to find a new career path. The individual didn't know his job, he was defensive and obtuse when he couldn't answer questions. Due to the service conducted, I lost many settings that the "Genius" could not retrieve. I was told there's nothing more that could be done to retrieve my settings and he left the vehicle. Thereafter I left the dealership and almost got into an accident because different items were on my screens. Once I got home, I retrieved most of the previous settings on my own but am still missing a few (so much for having a "Genius" available to help customers navigate the computer/settings). Note, this facility needs to ensure that customers have all their previous settings after services and prior to leaving the garage. More

Service was efficient and thorough. I appreciated the video report I received from the tech assigned to my vehicle. Greg and his team made visiting the dealership a pleasure. I appreciated the video report I received from the tech assigned to my vehicle. Greg and his team made visiting the dealership a pleasure. More