BMW of Sarasota - Service Center

Best Service Advisor EVER Carlos Munoz remains the most professional, competent and thoroughly helpful service advisor I have ever experienced in owning BMWs for over 40 years Carlos Munoz remains the most professional, competent and thoroughly helpful service advisor I have ever experienced in owning BMWs for over 40 years and multiple deakerships. Sarasota BMW has cared for my BMW for 5 years and I have ALWAYS been able to count on Carlos for truly exceptional service on time--everytime. Carlos serves BMW with uncommon integrity befitting honor. THANK YOU CARLOS. I SALUTE YOU! More

Lots of people and activity but no real servicel This 3rd service appointment scheduled at 7:15 took over 3 hours to fix what wasn't completed at the previous appointment a month ago . That appo This 3rd service appointment scheduled at 7:15 took over 3 hours to fix what wasn't completed at the previous appointment a month ago . That appointment took over 2 hours and as I left the dealership at closing the service engine light was on which is why I returned. The original appointment was to replace a part which needed to be ordered and check over the car. although the check engine light was on at the time I was told they didn't see that and rather than wait I. Chose to return when the part was in. I've never experienced such a level of disregard for time. I will never return nor would I ever recommend this dealership. I have owned l BMW's and in the past have had nothing but prompt, efficient service. More

Great experiance!! I lost my BMW key in Valdosta Ga and had to rent a car to finish my trip to Manasota Key. I contacted Ben and Travis in parts and they walked me throu I lost my BMW key in Valdosta Ga and had to rent a car to finish my trip to Manasota Key. I contacted Ben and Travis in parts and they walked me through what I would have do to get a key made. Ben got the key to me the next day. I highly recommend this dealership as they seem to go above and beyond. Brooke W. Christopher 839 Isaac Shelby Circle East Frankfort Ky. 40601 More

Terrible Repair Service, 6 days for Diagnostics I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during th I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during the weekend and i was put on hold for an hour by a lady at service. She then hung up on me while still on hold. When i called back, service was closed. When Derrick finally returned my calls he was rude and kept telling me over and over that I could not tow the car without paying for it (You can call someone a thief without uttering the word thief.). He repeated this several times when he called me back yesterday and today. I spoke to the service manager Kyle on 01/26/2015 and I complained to him about Derrick's lack of customer service and the fact that I had missed several days of work. I also told him that his agent was rude. Kyle promised to call me the next day with a resolution. 01/27/15 Derrick returns my call and tells me that he has the same position as Kyle and he can make the same decisions. He also tells me that he kept me posted. I asked for Kyle and he told me he was unavailable. More

Poor, poor service I took my used 325 (purchased from another dealer) in for 40K service. An oil change, brake fluid change and inspection, plus recall work. I never re I took my used 325 (purchased from another dealer) in for 40K service. An oil change, brake fluid change and inspection, plus recall work. I never received a call unless I initiated contact, and even then it took multiple calls. Every time I did talk to Derek there was another " repair" recommended that was $400. After the battery replacement and new tire, enough was enough. They had the car for two days.... And the bill was over $1500. Two days, $1500, and not a single phone call I did not initiate. I had asked them to program the car garage door opener since I had been unable to do so. When I got the bill, there was a charge for $150 for this - that Derek said he wrote off because he "wanted to work with me on the price" for all the unexpected work. Good thing - because when I got home it did not work. I too had been thinking of buying a new car and considering a BMW. No way after that experience. More

Genius Lisa the Genius at the dealership is fantastic. She really knows her stuff and has the patience to deal with us mortals. If you have any questions abo Lisa the Genius at the dealership is fantastic. She really knows her stuff and has the patience to deal with us mortals. If you have any questions about the I Drive or other complicated systems, don't hesitate to make an appointment with Lisa. More

Outstanding Service at BMW Sarasota I'd like to highlight my extremely positive experience with the Service Department at BMW Sarasota. Kyle Taber, Service Manager and Dean Harris Servi I'd like to highlight my extremely positive experience with the Service Department at BMW Sarasota. Kyle Taber, Service Manager and Dean Harris Service Advisor always go above and beyond the call of duty. I have been a BMW owner now for over 12 years and in 2 different states. Recent dealings with Kyle and his team at BMW Sarasota have been outstanding. They are knowledgeable, thorough, honest and always accommodating, making an otherwise dreaded process (taking car for service) a pleasurable experience. More

My overall experience with BMW of Sarasota, both Sales & Service, was nothing less than exceptional!!! From my starting point with my F&I Manager, Tammy Saylor, who is extremely knowledgeable and made sur & Service, was nothing less than exceptional!!! From my starting point with my F&I Manager, Tammy Saylor, who is extremely knowledgeable and made sure I had all pertinent coverage for my best interest down the road, to my Service Advisor, Greg Jones, who caters to me, and treats me like a lifetime friend anytime I come in for a car wash, or oil change, etc., and finally to the Owner, Victor Young, who is the epitome of class, and this is reflected throughout his dealership and staff. Jason Rainone More

I would absolutely recommend purchasing a car from BMW of Sarasota. The service at this location is far superior to other BMW locations that I've experienced. I purchased my vehicle from this location, but h Sarasota. The service at this location is far superior to other BMW locations that I've experienced. I purchased my vehicle from this location, but had an issue and needed service while in Orlando. When the local Orlando dealership gave me problems and refused to rectify the situation to my satisfaction, Emilio had a car delivered to me from over 2 hours away to use while my car was being repaired. The service and quality that I believe I receive from BMW of Sarasota can't be matched. Thanks to Emilio and everyone at BMW of Sarasota! More

It is unfortunate the car industry still has the stigma attached of consistently being an unpleasant experience. At BMW of Sarasota, Kyle Tabor serves as the blueprint of the next generation of customer se attached of consistently being an unpleasant experience. At BMW of Sarasota, Kyle Tabor serves as the blueprint of the next generation of customer service. My experience with him was enjoyable and informative. His genuine passion for the brand and what he does is clear from the moment you meet him. Not only would I recommend him I would demand those close to me to seek him out exclusively. Kyle is the kind of management that helps define a dealership. I know it's time for a new 7 series and because of Kyle my search begins with BMW of Sarasota. More