BMW of San Rafael - Service Center

Service at BMW of San Rafael Tim Price is ALWAYS such a pleasure to deal with. He gives me his good advice, full attention and keeps me informed throughout the service process. Tim Price is ALWAYS such a pleasure to deal with. He gives me his good advice, full attention and keeps me informed throughout the service process. His communication is excellent. His follow up is superb and I continue to come back to the BMW of San Rafael service department because of my confidence in Tim. B. Goldberg More

Thank you so much Robert Stephens! BMW of San Rafael and especially my Service Consultant Robert Stephens, are all a 10 in my book. Robert takes such great care of me each time I go in BMW of San Rafael and especially my Service Consultant Robert Stephens, are all a 10 in my book. Robert takes such great care of me each time I go in for service on my 535i. Great communication and personal customer service is very important to me and he always delivers! Thank you Robert! Dave Hutton More

Excellent service at BMW of San Rafael As I always experience at BMW of San Rafael, outstanding service. Tom Smith was able to look at my issue immediately, diagnosed and repaired. No issue As I always experience at BMW of San Rafael, outstanding service. Tom Smith was able to look at my issue immediately, diagnosed and repaired. No issues, no surprises. Excellent! More

Another Amazing Service by Tim Price My husband and I have owned multiple BMW's and I have always enjoyed working with Tim Price in your service department. After another great experienc My husband and I have owned multiple BMW's and I have always enjoyed working with Tim Price in your service department. After another great experience with Tim recently, my husband reminded me of an anecdote which illustrates the benefit your service organization offers to the rest of your operation. I had decided to upgrade my X535d, and we started looking at various cars. My husband encouraged me to consider an Audi, but reminded me that I told him "No, I want a BMW so Tim Price can take care of it" and the Audi alternative was dropped - eventually we bought a 640i from Howard Marks (who my husbands service advisor Jacqui had recommended). Without your wonderful service team, and especially Tim Price we may have ended up with some other car (the 640i is great). I just wanted to take a minute to underscore how much we appreciate your service team and how Tim Price helped us decide to buy a car from your dealership. B Hall More

Forever client My experience with BMW San Rafael has been an experience that I never expected. The professionalism, care and follow thru was fantastic and has made My experience with BMW San Rafael has been an experience that I never expected. The professionalism, care and follow thru was fantastic and has made me a forever and loyal client. I am eternally grateful for the way my car situation was handled and my report card back is a perfect score. I want to thank Greg and the service dept for all their hard work and efforts. More

Break-in service for 2017 M3 and took care of other details Great service from Tom and team. New M3 was in for the 1200 mile break-in service. Then went above and beyond chasing down a door seal squeak and a Great service from Tom and team. New M3 was in for the 1200 mile break-in service. Then went above and beyond chasing down a door seal squeak and a rattle which is completely rectified. Also appreciate the proactive work on doing the recall for the rear brake shields. Thank you! More

Incredible Service. Robert Stephens, my service rep was amazing. I brought the car in for it's first servicing and while he told me it would be an hour and a half, he go Robert Stephens, my service rep was amazing. I brought the car in for it's first servicing and while he told me it would be an hour and a half, he got it finished in half the time. I appreciated his not over delivering on the promise, but over delivering on the actual service! I have found the entire staff there from Jonathan who sold me the car to Robert who helped me get it serviced! Outstanding dealership!!! More

Amazing Service by Tim Price! I just have to say that Tim Price is the Best!!! Every time that I bring my car in for service, Tim is on it , taking care of all the details and alw I just have to say that Tim Price is the Best!!! Every time that I bring my car in for service, Tim is on it , taking care of all the details and always super helpful and ready to solve any problems or issues that come up in a very efficient way , he always calls me and lets me know what are they working on or if there's any new issues that come up with the car , and always have a helpful suggestion of what are the next steps to consider , so professional , mindful and supportive ., Thank you so much again Tim! More

Tim Price I had a great experience bringing in my BMW for service. I was helped by service advisor Tim Price, who was efficient, professional and very knowledg I had a great experience bringing in my BMW for service. I was helped by service advisor Tim Price, who was efficient, professional and very knowledgeable. He kept me well informed of what was being done on the car and it looked better when I picked it up than it did when I dropped it off! Great job guys! More