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BMW of San Rafael - Service Center

San Rafael, CA

4.8
82 Reviews
Call Service Center (415) 482-2000

82 Reviews of BMW of San Rafael - Service Center

Sort by
May 09, 2024

Excellent Service Team, Great Service Advisor Great Sales Team. Great location. Check them out in San Rafael !! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
May 09, 2024 -

BMW of San Rafael responded

Michael, we're delighted to know you had a great experience with our service and sales teams at BMW of San Rafael. Thanks for the shoutout!

May 08, 2024

Very responsive service department - seamless drop off and great loaner car. Very easy in and out More

by smuckman2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Pierce
Report | Print
May 08, 2024 -

BMW of San Rafael responded

We are glad to hear that our team delivered communicative service. Thank you for choosing BMW of San Rafael.

April 23, 2024

Great service. Did what they said. Very professional. Got a video of the procedure by the mechanic. . More

by clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Apr 24, 2024 -

BMW of San Rafael responded

Clark, we're glad to know you had a great experience with our team at BMW of San Rafael. We aim for transparency and professionalism in all that we do. Thanks for the positive feedback!

March 16, 2024

Very poor communication from the service managers! Texting system and phone calls do not result in timely communication. Have to hunt down the service manager to get any answers. More

by Yoga-lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Winkler
Report | Print
Mar 28, 2024 -

BMW of San Rafael responded

We are sorry to read about your service experience and the lack of communication you received. We strive for prompt and clear responses, so it's disappointing to see we've missed the mark here. We'd like to learn more about your experience and see how we can improve moving forward - please reach out at your earliest convenience. Thank you, BMW of San Rafael Management Team customercareteam@bmwofsanrafael.com

March 08, 2024

Excellent personnel in sales (Artem), service advisor (Tom S) and service crew, vigilant GM. Disappointed that 4 new tires needed replacement after 15000 M; new car just turned two as thy say. Great More

by barbarakwalsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Artem M
Report | Print
Mar 08, 2024 -

BMW of San Rafael responded

Barbara, we're glad to know that Artem, Tom, Lucas, and the rest of our team at BMW of San Rafael provided you with excellent service. We understand your disappointment about the tires but are happy to see you're enjoying a great ride now!

January 31, 2024

I have always been pleased with the service providers at San Rafael BMW. Tim as continued my view. More

by Lensing1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Feb 01, 2024 -

BMW of San Rafael responded

Thank you for the review! We hope to see you again at BMW of San Rafael!

January 27, 2024

Advisors like Time Price are the best… thorough, clear and engaged. Level of communication is perfect More

by Shelley.yim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Jan 28, 2024 -

BMW of San Rafael responded

Shelley, we're delighted to know that Tim Price and our team at BMW of San Rafael provided you with excellent service. We strive for clear communication and engagement with all our customers. Thanks for your review!

January 27, 2024

Mark explained to me the type of service required and the cost. He requested my approval before doing the work. He contacted me when the work was done. More

by Skelsonbaty
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Winkler
Report | Print
Jan 29, 2024 -

BMW of San Rafael responded

We're glad to know Mark provided clear communication and excellent service at BMW of San Rafael. We appreciate your feedback and will be sure to pass it along!

January 24, 2024

Tom was wonderful and was able to promptly get me an appointment to being in my car. More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Jan 24, 2024 -

BMW of San Rafael responded

We are glad to hear that Tom provided prompt service. Thank you for choosing BMW of San Rafael!

December 06, 2023

Service was timely and expertly done a a a a a a a a a More

by robertc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Dec 06, 2023 -

BMW of San Rafael responded

Thank you for choosing BMW of San Rafael, Robert. We appreciate your support!

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