BMW of San Rafael - Service Center

Clean Good drive up service Responsive service dept Greetings quickly at drive up Nice loaner cars Greetings quickly at drive up Nice loaner cars More

Good service and maintenance work. Called me with updates and answered questions. Have used Tom Smith for last three cars! Called me with updates and answered questions. Have used Tom Smith for last three cars! More

The auto was returned on time as planned with all agreed work satisfactorily completed as promised work satisfactorily completed as promised More

Tim, our service adviser, is the BEST. Very knowledgeable, precise and trustworthy . Thank you for always listening to us. Very knowledgeable, precise and trustworthy . Thank you for always listening to us. More

Everything was great …timely check in for appt and courtesy car. Also Tom communicated via text what was going on with the car including video of what they looked at and recommendations. Quick check courtesy car. Also Tom communicated via text what was going on with the car including video of what they looked at and recommendations. Quick check out when I picked up the car at the end of the day. Great experience all around. More

What a great dealership, everyone is so pleasant and our BMW cars are always serviced impeccably..these wonderful service and sales persons are great..Jan Cooley Dilg & Steve Dilg BMW cars are always serviced impeccably..these wonderful service and sales persons are great..Jan Cooley Dilg & Steve Dilg More

Easy to get my car in. Very efficient and rental car supplied. Process was seamless Very efficient and rental car supplied. Process was seamless More

Drop off and pick up of my service car was speedy and efficient. All employees I encountered were polite and professional. efficient. All employees I encountered were polite and professional. More

Tom Smith is a great service advisor, and always takes care of my needs. Generally I’m happy with San Rafael BMW, though during construction it is difficult to maneuver in the lot, and they are returning care of my needs. Generally I’m happy with San Rafael BMW, though during construction it is difficult to maneuver in the lot, and they are returning serviced cars without a car wash. I look forward to when they can return cars clean! More

Prompt, efficient and easy to deal with. Tom is the best on advice on what needs to be done on my car. Highly recommend Tom is the best on advice on what needs to be done on my car. Highly recommend More