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BMW of San Rafael

San Rafael, CA

4.8
181 Reviews

1599 Francisco Blvd E

San Rafael, CA

94901

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181 Reviews of BMW of San Rafael

April 02, 2025

Excellent customer service, all questions answered, all concerns explained. A great team including Ralf the sales manager, Erik our salesperson and Ewen the genius in tech support. More

by charlescacciatore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph the sales manager and Erik our salesperson person. , Gus Melo, Rommel Flores, Mark Blackshere, Brett Lynn
Apr 03, 2025 -

BMW of San Rafael responded

We're delighted to hear that Ralf, Erik, and Ewen provided excellent service at BMW of San Rafael, Charles! It's wonderful knowing all your questions were answered and concerns addressed. Thank you for sharing your experience with us!

March 25, 2025

Service was satisfactory , was happy , car was cleaned when picked up. Overall , no complaint and was able to get a discount. Thank you More

by Van
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rommel Flores, Mark Blackshere
Mar 25, 2025 -

BMW of San Rafael responded

Van, we're delighted to hear that you had a satisfactory experience with BMW of San Rafael and appreciated the clean car and discount. Thanks for sharing your feedback!

March 03, 2025

BMW - San Rafael has an excellent repair service department. After the annual checkup service my car looks and drives differently. Tim Price is one of the best advisors of BMW-San Rafael. Congratula More

by Bernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price (Service advisor)
Mar 04, 2025 -

BMW of San Rafael responded

Bernard, we're delighted to hear that Tim and our BMW of San Rafael service team provided you with an excellent experience. Thank you for the kind words!

March 02, 2025

The service here is everything you’d expect it to be: timely, communicative, polite, thorough, and done perfectly every time. The dealership is one of my trusted key service resources. Tim Price is an ex More

by toddmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Mar 03, 2025 -

BMW of San Rafael responded

Todd, thank you for trusting BMW of San Rafael with your service needs! We're delighted to hear that Tim and our team consistently meet your expectations. We appreciate the kind words and look forward to serving you again!

February 20, 2025

Excellent, super professional, reliable and knowledgeable service. Highly recommended to anyone. The facility is clean and presentable More

by alexlako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Feb 21, 2025 -

BMW of San Rafael responded

Thank you for recommending BMW of San Rafael! We're delighted to hear that our service met your expectations and that you found the facility clean and presentable. We appreciate your support!

February 15, 2025

My car was purchased at BMW of San Rafael 2010. They have serviced my car ever since. This is sufficient testimony to the trust I place in the quality of service and customer care BMW of San Rafael More

by tdelang
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Feb 17, 2025 -

BMW of San Rafael responded

Thank you for your continued trust in BMW of San Rafael since 2010! We're delighted to hear that our service and customer care have met your expectations. We look forward to serving you and your vehicle for many more years!

February 07, 2025

The quality of professional assistance, timely production of repairs, gracious courtesy by all staff to accommodate a client's needs is OUTSTANDING. Further the in depth knowledge of all techni More

by margaret.deedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Feb 08, 2025 -

BMW of San Rafael responded

Thank you for recognizing the exceptional service and professionalism at BMW of San Rafael! We're delighted to hear that Tim Price and our team provided top-notch assistance, making your experience outstanding. We appreciate your support and look forward to serving you again in the future!

February 01, 2025

Clean Good drive up service Responsive service dept Greetings quickly at drive up Nice loaner cars More

by Mptakram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim price
Feb 03, 2025 -

BMW of San Rafael responded

Thank you for the positive feedback! We're delighted to hear that our team at BMW of San Rafael provided a seamless experience with clean facilities and responsive service. We appreciate your support and look forward to serving you again!

January 23, 2025

Good service and maintenance work. Called me with updates and answered questions. Have used Tom Smith for last three cars! More

by pascher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Jan 23, 2025 -

BMW of San Rafael responded

We're delighted to hear that Tom and the team at BMW of San Rafael have consistently provided you with excellent service. Thank you for your continued trust in us!

January 19, 2025

At BMW of San Rafael , Riley and Ralph made our experience very smooth! You guys were amazing! Thank you! More

by Maxtartour
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Malloy
Jan 20, 2025 -

BMW of San Rafael responded

We're delighted to hear that Riley and Ralph made your experience smooth at BMW of San Rafael! Thank you for the kind words, and we hope you're enjoying your new ride!

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