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BMW of San Rafael

San Rafael, CA

4.8
185 Reviews

1599 Francisco Blvd E

San Rafael, CA

94901

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185 Reviews of BMW of San Rafael

April 18, 2025

Knew what we wanted, did a test drive, made an offer and that was it. No high pressure xx, just straight forward deal. Accounting guy pushed a little on extended contract, but let it go when we said we were More

by mb2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Artem Manusov and Bruce Disbury
Apr 21, 2025 -

BMW of San Rafael responded

We're delighted to hear that Bruce and Artem provided a straightforward and pressure-free experience at BMW of San Rafael. It's great to know you appreciated the smooth process, from test drive to paperwork. Enjoy your new ride!

April 14, 2025

We’ve been customers for BMW San Rafael for 15 years, and we keep coming back. All our cars are serviced here. The tech know what they are doing and are very thorough. Our service advisor, Tom, does a g More

by Kenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 14, 2025 -

BMW of San Rafael responded

Thank you for your loyalty over the past 15 years with BMW of San Rafael! We're delighted to hear that Tom and our team have consistently provided thorough service and excellent communication. We look forward to continuing to serve all your automotive needs in the future!

April 11, 2025

Great service department and service advisor (Tim Price). The service team was very considerate and worked after hours to change my tire More

by Bora Han
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Apr 14, 2025 -

BMW of San Rafael responded

Bora, we're delighted to hear that Tim and the service team at BMW of San Rafael went above and beyond for you. Thank you for sharing your experience!

April 10, 2025

I have experienced consistent efficient, courteous and honest service. I appreciate the video review and complimentary wash. Tom Smith and his crew are very reliable and respectful. More

by ES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex tech
Apr 11, 2025 -

BMW of San Rafael responded

Thank you for sharing your positive experience with us at BMW of San Rafael! We're delighted to hear that Tom and the team provided efficient, courteous service. We appreciate your feedback and look forward to serving you again in the future!

April 02, 2025

Excellent customer service, all questions answered, all concerns explained. A great team including Ralf the sales manager, Erik our salesperson and Ewen the genius in tech support. More

by charlescacciatore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph the sales manager and Erik our salesperson person. , Gus Melo, Rommel Flores, Mark Blackshere, Brett Lynn
Apr 03, 2025 -

BMW of San Rafael responded

We're delighted to hear that Ralf, Erik, and Ewen provided excellent service at BMW of San Rafael, Charles! It's wonderful knowing all your questions were answered and concerns addressed. Thank you for sharing your experience with us!

March 25, 2025

Service was satisfactory , was happy , car was cleaned when picked up. Overall , no complaint and was able to get a discount. Thank you More

by Van
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rommel Flores, Mark Blackshere
Mar 25, 2025 -

BMW of San Rafael responded

Van, we're delighted to hear that you had a satisfactory experience with BMW of San Rafael and appreciated the clean car and discount. Thanks for sharing your feedback!

March 03, 2025

BMW - San Rafael has an excellent repair service department. After the annual checkup service my car looks and drives differently. Tim Price is one of the best advisors of BMW-San Rafael. Congratula More

by Bernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price (Service advisor)
Mar 04, 2025 -

BMW of San Rafael responded

Bernard, we're delighted to hear that Tim and our BMW of San Rafael service team provided you with an excellent experience. Thank you for the kind words!

March 02, 2025

The service here is everything you’d expect it to be: timely, communicative, polite, thorough, and done perfectly every time. The dealership is one of my trusted key service resources. Tim Price is an ex More

by toddmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Mar 03, 2025 -

BMW of San Rafael responded

Todd, thank you for trusting BMW of San Rafael with your service needs! We're delighted to hear that Tim and our team consistently meet your expectations. We appreciate the kind words and look forward to serving you again!

February 20, 2025

Excellent, super professional, reliable and knowledgeable service. Highly recommended to anyone. The facility is clean and presentable More

by alexlako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Feb 21, 2025 -

BMW of San Rafael responded

Thank you for recommending BMW of San Rafael! We're delighted to hear that our service met your expectations and that you found the facility clean and presentable. We appreciate your support!

February 15, 2025

My car was purchased at BMW of San Rafael 2010. They have serviced my car ever since. This is sufficient testimony to the trust I place in the quality of service and customer care BMW of San Rafael More

by tdelang
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Feb 17, 2025 -

BMW of San Rafael responded

Thank you for your continued trust in BMW of San Rafael since 2010! We're delighted to hear that our service and customer care have met your expectations. We look forward to serving you and your vehicle for many more years!

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