BMW of San Rafael

Five Stars for JJ and Rommel Flores It was fun and a pleasure to meet and interact with both JJ, the finance person and Rommel. They are professional and very personable individuals! F It was fun and a pleasure to meet and interact with both JJ, the finance person and Rommel. They are professional and very personable individuals! Five stars across the board!!! Linda Olson. More

Great Genius Bar! The helpful staff at the Genius Bar (especially Rommel!) has made our BMW buying experience super special. New cars and their technology present many The helpful staff at the Genius Bar (especially Rommel!) has made our BMW buying experience super special. New cars and their technology present many challenges but the assistance provided by these people make it so much easier to handle. An invaluable part of the BMW of San Rafael dealership! Many thanks for all of your help! More

Had a wonderful experience purchasing bmw I3 Bruce was fantastic as sales & Rommel walked me through operation of I3 I’m very happy with all departments that handled My purchase of bmw I Bruce was fantastic as sales & Rommel walked me through operation of I3 I’m very happy with all departments that handled My purchase of bmw I3 The way I was treated was exceptional Thanks to Bruce & Rommel Happy holidays Marc Basso More

Great Service Had a great experience with Luis. Very friendly, responsive and helped us get the car we wanted. He was was able to bring it up from monterey quickly Had a great experience with Luis. Very friendly, responsive and helped us get the car we wanted. He was was able to bring it up from monterey quickly for us! More

Best sales experience ever. I will never buy a car from anybody else LUIS CHINCHILLA is the man....best experience ever, I call asking for price, He did such a good job over the I will never buy a car from anybody else LUIS CHINCHILLA is the man....best experience ever, I call asking for price, He did such a good job over the phone that I drove to the dealer and got the best deal ever. More

Transparency & Patience My experience at BMW of San Rafael was an unexpected delight. I appreciate the team, especially Luis, working with me. I drove away very happy. My experience at BMW of San Rafael was an unexpected delight. I appreciate the team, especially Luis, working with me. I drove away very happy. More

Fabulous Service We had a great experience at BMW of San Rafael and found exactly the car we wanted. Peter Rennert did an excellent job explaining the features of the We had a great experience at BMW of San Rafael and found exactly the car we wanted. Peter Rennert did an excellent job explaining the features of the X1 we were interested in and let us test drive it for a long time. Highly recommended - we would definitely come back! More

Long Distance Customer I purchase a CPO vehicle from BMW of San Rafael and had an exceptional experience. The transaction was frictionless and Peter Rennert was a pleasure I purchase a CPO vehicle from BMW of San Rafael and had an exceptional experience. The transaction was frictionless and Peter Rennert was a pleasure to work with. John Montanaro was excellent to work with on the F&I part of the transaction. I travelled from Vermont to purchase the vehicle, which could make for a challenging transaction, but the team at San Rafael made everything simple. I appreciate the great service at this dealership and wouldn't hesitate to return to purchase another vehicle. More

Amazing Service - Quick and Friendly I can't say enough about my experience with Peter @ San Rafael BMW. I called ahead and he had my car ready and waiting. This was the easiest and faste I can't say enough about my experience with Peter @ San Rafael BMW. I called ahead and he had my car ready and waiting. This was the easiest and fastest car buying process I have ever had. I recommend Peter and San Rafael BMW to ANYONE considering the ultimate driving machine :) More

Very frustrating I am an out of state buyer and my initial contact with the sales person, Jim Leavitt, was very unpleasant right off the bat. He was short worded and r I am an out of state buyer and my initial contact with the sales person, Jim Leavitt, was very unpleasant right off the bat. He was short worded and rude. I finally was able to agree on a price which I was very happy with and they informed me that I HAD to finance through BMW financial services. He couldn't give me any information and just said "This is the way it has to be, it’s not in my control" very gruffly. I reluctantly agreed because I wanted the car, and filled out the application on Thursday. He said I could refinance with my own institution if I wanted. Friday rolled by and I heard nothing from the dealership. I wanted to get the ball rolling so I called the finance department. I got a voicemail and left a message around 4 pm. 10 am Saturday morning comes and I still hadn't heard anything. I called again and got ahold of financial. They told me they saw nothing on their cue and would have Jim call me in 5-10 mins. 2 hours later after not hearing anything I called Jim. It took me reminding him who I was and he asked me for a credit card to take the car off the market while he "got his ducks in a row". 5 minutes later he called me back and said "Sorry but the car has sold". I was shocked. He said "There's nothing I can do. Unfortunately you needed to get the process started earlier".... SERIOUSLY!?!? I had been trying to buy the car for 2 days! He just kept saying "There's nothing I can do". I was in the process of asking him if there was anything else comparable on the lot, he replied "Nothing off the top of my head," then HUNG UP ON ME. I was appalled. After letting it sink it I called back to speak to a sales manager and I got no answer. I left a message. 4 hours later after still not hearing back, I called again and left another message. It's a day later and still haven't heard anything. We have worked with BMW before and have had pleasant experiences. Needless to say, this was a horrible, insulting and very frustrating experience. I DO NOT recommend this dealership. More