BMW of San Rafael

People are friendly, efficient and get job done. It is a very comfortable environment. Strongly recommend this dealership. It is a very comfortable environment. Strongly recommend this dealership. More

My sole contact has been with “JJ. ” He was thoughtful, careful, and responsive. His knowledge was evident, as was his effort to engage me with an intuitive ability to understand my sea ” He was thoughtful, careful, and responsive. His knowledge was evident, as was his effort to engage me with an intuitive ability to understand my search for a new luxury sedan. More

Excellent services though the years! Everyone has been helpful. Especially huge Thanks to our advisor Artem who has always been very informative and knowledgeable with the products, and Everyone has been helpful. Especially huge Thanks to our advisor Artem who has always been very informative and knowledgeable with the products, and provides efficient services/solutions. Also thanks for Ben, great help with the purchasing process. More

Knew what we wanted, did a test drive, made an offer and that was it. No high pressure xx, just straight forward deal. Accounting guy pushed a little on extended contract, but let it go when we said we were that was it. No high pressure xx, just straight forward deal. Accounting guy pushed a little on extended contract, but let it go when we said we were not interested. No fuss, just some paperwork. Someone showed us how all the controls worked, and we were off. Both sales guys Bruce and Artem were easy to deal with, and no hard sell tactics More

We’ve been customers for BMW San Rafael for 15 years, and we keep coming back. All our cars are serviced here. The tech know what they are doing and are very thorough. Our service advisor, Tom, does a g we keep coming back. All our cars are serviced here. The tech know what they are doing and are very thorough. Our service advisor, Tom, does a great job of communicating with us, getting us loaner cars, and the often complex process of working our warranty provider. More

Great service department and service advisor (Tim Price). The service team was very considerate and worked after hours to change my tire The service team was very considerate and worked after hours to change my tire More

I have experienced consistent efficient, courteous and honest service. I appreciate the video review and complimentary wash. Tom Smith and his crew are very reliable and respectful. honest service. I appreciate the video review and complimentary wash. Tom Smith and his crew are very reliable and respectful. More

Excellent customer service, all questions answered, all concerns explained. A great team including Ralf the sales manager, Erik our salesperson and Ewen the genius in tech support. concerns explained. A great team including Ralf the sales manager, Erik our salesperson and Ewen the genius in tech support. More

Service was satisfactory , was happy , car was cleaned when picked up. Overall , no complaint and was able to get a discount. Thank you when picked up. Overall , no complaint and was able to get a discount. Thank you More