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BMW of Salem - Service Center

Salem, OR

4.8
445 Reviews

445 Reviews of BMW of Salem - Service Center

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December 15, 2023

Service center is clean and would recomend. My service advisor was great and will request him in the future. More

by nathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

BMW of Salem responded

Nathan, we're glad to know you had a positive experience at our service center and that you appreciated your advisor. We look forward to seeing you again at BMW of Salem. Happy holidays!

December 14, 2023

BMW of Salem always exceeds my expectations. I’m new to any type hybrid car like our 2023 330e we purchased, I’m challenged by the newest technology that BMW is famous for. Whether a call or p More

by vawan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Stiefel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

BMW of Salem responded

Vawan, we greatly appreciate you taking the time to write about the care you have received from our team both before and after your purchase! We are happy to help ensure you feel comfortable in your new 330e, and look forward to your next visit here at BMW of Salem.

December 11, 2023

Terrific Service Techs. Very interested in you and what your needs and concerns are. Even making sure my car was washed prior to my departure, Aaron did it himself. Amazing More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

BMW of Salem responded

Beth, we're delighted to know that our team at BMW of Salem was able to provide you with top-notch service and meet your needs. It's great hearing Aaron went the extra mile for you! Thank you for sharing your experience.

December 11, 2023

Gary and the service team are top notch. I appreciate the waiting area and complimentary car wash More

by gjatch2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

BMW of Salem responded

Thank you for sharing these kinds thoughts about our team and facilities. Assisting with your service needs was our pleasure and we hope to have you back at BMW of Salem down the road. Until then, happy holidays.

December 10, 2023

Pleasant environment, great service, helpful staff, thorough mechanics, inviting showroom, fresh hot coffee, comfortable waiting room. Left satisfied! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isay Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

BMW of Salem responded

Scott, we're happy to know you enjoyed several aspects of your visit here at BMW of Salem! We strive for a pleasant environment and top-notch service and it is great to know we achieved this during your time with us. Thank you for the positive feedback!

December 04, 2023

Excellent service, great people, appreciate their responsiveness and customer support. They take care of their customers. More

by Chaawk11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Brye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

BMW of Salem responded

Thank you for taking the time to recognize the high-level of care we provide to our customers! Our BMW of Salem team was happy to have provided you with excellent service and we hope to get the opportunity to do so again in the future. Until then, safe travels!

December 04, 2023

Great service has been hit or miss the past several years. My most recent service was 1 of the best, and Aaron was constantly in communication with me. More

by LADYOFFIRE2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Salem responded

We're glad to know that your recent service experience with Aaron was a positive one. We appreciate the feedback and we'll continue working hard to provide consistent, top-notch service for you in the future. If there's anything else you'd like us to address or improve on, please don't hesitate to reach out directly. Thank you, Chase Petersen - Service Manager - 971-273-4377

November 30, 2023

Think Aaron was great. Waiting area could use improvements. Choices of beverage are a nice touch. More

by Ccman976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

BMW of Salem responded

Thank you for leaving us your feedback about your experience at BMW of Salem. We are glad to hear that Aaron was helpful and that you enjoyed our beverages. Our team hopes to see you again for your next service.

November 29, 2023

They are very knowledgeable and helpful and really care about the service your car receives. More

by RHUGGINS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

BMW of Salem responded

Thank you for taking the time to recognize the high-level of care our team provides to both our customers and their vehicles. Providing helpful and knowledgeable care is always our pleasure and we hope to do so for you again in the future.

November 29, 2023

Great service and customer attention, but I would suggest to provide a better check-in experience, and a better waiting zone accommodations. More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stiefel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

BMW of Salem responded

Thank your for the honest feedback. We're glad to know you appreciated our service at BMW of Salem. Your suggestions regarding check-in and waiting area improvements are noted, as we continually strive to enhance our customer experience. If you wish to discuss in further detail, I would be happy to speak with you. Chase Petersen - Service Manager - 971-273-4377

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