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BMW of Salem - Service Center

Salem, OR

4.8
445 Reviews
Call Service Center (971) 701-2709

445 Reviews of BMW of Salem - Service Center

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May 30, 2023

Always a pleasure working with Aaron. He took great care of me for years with my 328i and now with my X3. More

by johnbarbsloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

BMW of Salem responded

It's always a pleasure working with you as well, John! BMW of Salem was happy to care for your 328i and we are happy to help with your X3 as well! Thank you again for your loyalty to our team, we look forward to many more years of service.

May 27, 2023

Joe was very helpful and the service work was completed on time for my schedule. Thanks More

by nielsen18t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gomez
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May 29, 2023 -

BMW of Salem responded

It was a pleasure having you at BMW of Salem. Our team was happy to have ensured your service was completed in a timely manner and we hope to have the opportunity to do so again at your next due service. Until then, Safe travels!

May 27, 2023

Excellent service and very professional in getting the job done properly. Mr. Glaze is very honest and helpful in explaining the work being done and the overall cost. More

by Nikko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

BMW of Salem responded

We appreciate you trusting our team and sharing these kind words via review, Nikko. Our service team was happy to provide you with a transparent experience and we hope you will continue to keep BMW of Salem in mind for any future needs.

May 26, 2023

Aaron in service department stayed on top of my service needs. He responded promptly to my texts and ensured everything was taken care of More

by K.beesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

BMW of Salem responded

Thank you for taking the time to write about the prompt and thorough communication our team member, Aaron provided you. We appreciate the kind words you have shared about your recent service and hope to have you back at BMW of Salem down the road.

May 24, 2023

Always feel like I get value and there is more honesty than I am used to with the other dealerships in the area. Very professional. More

by Gwjunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

BMW of Salem responded

Thank you for continuing to work with our team at BMW of Salem. Providing you with honest and trust worthy service is our pleasure. and we hope to continue doing so for years to come.

May 24, 2023

As always, great service and follow up. I was on a short time line and they got me through much sooner than I expected. Thank You! More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

BMW of Salem responded

Providing you with quality and efficient service was the least we could to to repay you for choosing to work with our BMW of Salem team. We greatly appreciate your business and look forward to the opportunity to serve you again down the road.

May 21, 2023

Very nice dealership with a lovely service department who always takes care of me. I usually deal with Aaron and he is awesome. More

by KeeanDaMok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

BMW of Salem responded

Thank you sharing these kind words about our service department and your regular advisor, Aaron, KeeanDaMok! We are always happy to hear about the high-level service being provided by our team members. For any future service needs, we look forward to having you back at BMW of Salem.

May 11, 2023

The dealership has always seemed to be able to handle the maintenance on my cars quickly, and their service advisors are nice. More

by tariknaccasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Peterson
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May 12, 2023 -

BMW of Salem responded

Thank you for continuing to bring your vehicles to our team at BMW of Salem for service. We are pleased to read that our service team members have continuously provided quality and timely maintenance. Until your next service is due, we wish you safe travels on the road ahead.

May 12, 2023 -

BMW of Salem responded

Thank you for continuing to bring your vehicles to our team at BMW of Salem for service. We are pleased to read that our service team members have continuously provided quality and timely maintenance. Until your next service is due, we wish you safe travels on the road ahead.

May 12, 2023 -

BMW of Salem responded

Thank you for continuing to bring your vehicles to our team at BMW of Salem for service. We are pleased to read that our service team members have continuously provided quality and timely maintenance. Until your next service is due, we wish you safe travels on the road ahead.

May 12, 2023 -

BMW of Salem responded

Thank you for continuing to bring your vehicles to our team at BMW of Salem for service. We are pleased to read that our service team members have continuously provided quality and timely maintenance. Until your next service is due, we wish you safe travels on the road ahead.

May 12, 2023 -

BMW of Salem responded

Thank you for continuing to bring your vehicles to our team at BMW of Salem for service. We are pleased to read that our service team members have continuously provided quality and timely maintenance. Until your next service is due, we wish you safe travels on the road ahead.

May 11, 2023

I was Traveling and Recived Urgent "Service" And 1st Thing that Morning Case the Service Manger and The Technician Literally Got me Back on the Road with in an Hour I Was Amazed at There Quick Completio More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer ,,, Service Technician
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May 12, 2023 -

BMW of Salem responded

Hey Phil, thank you for reaching out to our team at BMW of Salem when you found yourself in need of service while traveling in our area. Case and the service team are happy to have gotten you back on the road as quickly as possible all while keeping you informed. If there is anything we can do to help in the future, please don't hesitate to reach out.

May 12, 2023 -

BMW of Salem responded

Hey Phil, thank you for reaching out to our team at BMW of Salem when you found yourself in need of service while traveling in our area. Case and the service team are happy to have gotten you back on the road as quickly as possible all while keeping you informed. If there is anything we can do to help in the future, please don't hesitate to reach out.

May 12, 2023 -

BMW of Salem responded

Hey Phil, thank you for reaching out to our team at BMW of Salem when you found yourself in need of service while traveling in our area. Case and the service team are happy to have gotten you back on the road as quickly as possible all while keeping you informed. If there is anything we can do to help in the future, please don't hesitate to reach out.

May 12, 2023 -

BMW of Salem responded

Hey Phil, thank you for reaching out to our team at BMW of Salem when you found yourself in need of service while traveling in our area. Case and the service team are happy to have gotten you back on the road as quickly as possible all while keeping you informed. If there is anything we can do to help in the future, please don't hesitate to reach out.

May 09, 2023

People in the service department were not very friendly. Rude and short when talking to them about my car. Was told my report would be sent to me and never got it. Asked if I wanted my tires rotated and kin More

by Leroy_love_99161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of the persons name
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May 19, 2023 -

BMW of Salem responded

Hi Leroy, I would like to offer my apologies for the level of care provided to you by our team. While it is unfortunate to see the feedback you have shared here, it is important for the growth of our team. When time allows, I hope you will consider reaching out to me at the number below so that I may learn more about your visit and work towards earning back your business. 971-273-4377 Chase Petersen Service Manager

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