BMW of Roseville - Service Center

Regardless of customers safety and live!!! My wife’s 2012 X3 ( w/ extended warranty), BMW of Roseville refuse replace the brakes at 60000 miles and stated the front brakes @ 7mm and rear brakes My wife’s 2012 X3 ( w/ extended warranty), BMW of Roseville refuse replace the brakes at 60000 miles and stated the front brakes @ 7mm and rear brakes@ 5mm. But, when we bring to another BMW dealer,after measure, both front and rear are due to replace @ 3mm. BMW of Roseville heat and regardless of customers safety and live. More

Never trust any service centers fully I had given my 3 series for a service cause my Rear right tire was loosing its air pressure every Monday. So when I give my vehicle and collected it b I had given my 3 series for a service cause my Rear right tire was loosing its air pressure every Monday. So when I give my vehicle and collected it back, all the tire pressure was at 40 psi instead of recommended 32 psi. I trusted the service engineers and it was my life I had put at risk , when I checked the psi at 40 while driving back home from BMW Roseville. Luckily I checked the TPM to see this discrepancy and drive back immediately to get the tire pressure reduced to the recommended 32 psi. Lost complete trust on BMW as a brand with this error, which could have caused my life. More

Battery Replacement Sticker Shock Contacted service center at 9:30 on a Saturday about battery replacement. Dropped off car at 10 and was told replacement would be a min of $129. Found Contacted service center at 9:30 on a Saturday about battery replacement. Dropped off car at 10 and was told replacement would be a min of $129. Found out cost would actually be $421! Difference in price was cost to install and reset car’s computer. Ridiculous! More

Very good service and sales, perfect customer service. I used their service for the first time for a multi point inspection. Scheduled it online and drove from Reno, NV. My service advisor Sarah was amazin I used their service for the first time for a multi point inspection. Scheduled it online and drove from Reno, NV. My service advisor Sarah was amazing. She immediately got my car in, I asked if it can be done in one hour and she said "certainly". One hour later my car was ready, washed and cleaned. I highly recommend this dealership. Also, I purchased a car from them before and their prices were much more reasonable than the local Dealership in Reno. I drove 110 miles and saved a lot of money compared to I would get in Reno. More

In my opinion the visit was a rip off . 2 months ago we replaced a battery on a BMW X3 at the dealer for $485 and we bought the life time warranty battery and after 2 months the car started 2 months ago we replaced a battery on a BMW X3 at the dealer for $485 and we bought the life time warranty battery and after 2 months the car started to crank low , went back and asked to have the battery voltage checked , came back fine but they still charged me $129 diagnostic fee , which by the way a new battery alone is $146 from them . and i still have the same problem . any way total rip off for a repeat customer . it take them 5 minutes to check voltage on battery and alternator . The battery was purchased and installed by them 2 months ago and the funny thing they say life time warranty but to check it $129. This would never happen at Niello BMW of Sacramento . More

Refund on Cancellation of Extended Warranty I had an extended warranty on my 2010 X5 purchased through BMW of Roseville. I sold the car in April and requested a refund of the pro rated unused p I had an extended warranty on my 2010 X5 purchased through BMW of Roseville. I sold the car in April and requested a refund of the pro rated unused portion in April 2016. Five months later, I am still waiting. I was dealing with Darren Macias who told me the process would take 4-6 weeks, only to tell me 3 months later (after numerous emails) that he needed proof of Paid in Full from the lender. Darren has no knowledge of the process and has horrible customer service skills. No reply to emails/phone calls and he acts like he is doing me a favor. This is hardly the way to earn repeat business. More

RIPPED OFF AT THE SERVICE DEPT MY BROTHER IS THE OWNER OF A 2008 535I THAT HE BOUGHT IN AUG. 2014. I HAVE BEEN DEALING WITH THIS SERVICE DEPT SINCE OCT 2015 TO CURRENT TOTALING 7 TI MY BROTHER IS THE OWNER OF A 2008 535I THAT HE BOUGHT IN AUG. 2014. I HAVE BEEN DEALING WITH THIS SERVICE DEPT SINCE OCT 2015 TO CURRENT TOTALING 7 TIMES FOR MY BROTHER WHOM IS OVERSEAS & IS A DISABLED VETERAN OF OUR U.S. AIR FORCE, MY BROTHERS INITIAL SERVICE IN AUG 2014. MAKING GRAND TOTAL OF 8 TIMES. THE SAME PROBLEM HAS BEEN THERE EVERY TIME! "HIGH BATTERY DRAINAGE'" AKA "INCREASED BATTERY DISCHARGE". THE G,M, TOM KLEIN, WONT RETURN MY CALLS. SRVC. MGR. ALAN, HAS BEEN PATRONIZING THE SITUATION SRVC. ADVISORS: ERIC TRIEBULL AND PATRICK McGARRITY HAVE TOLD SO MANY LIES THEIR NOSES SHOULD BE A MILE LONG. MY BROTHER SPENT $$$ FOR A NEW BATTERY IN 8/2014 BUT THE PREVIOUS OWNER HAD REPLACED THE BATTERY IN 11/2013 (STILL UNDER WARRANTY) $700 THEN OCT-NOV-DEC 2015 SAID TO REPLACE SUNROOF, MODULES, BATTERY+ (5 TIMES IN SHOP) $5900. APR-JUNE 2016 (IN SHOP 10 WKS) RADIO HEAD $1580 AND AUG 2016, ALTERNATOR $1750 & TOLD ME BATTERY CHECKED OUT FINE BUT PAPERWORK SAYS A DIFFERENT STORY!! CAR STILL NOT REPAIRED CORRECTLY AND THIS SHOP IS JUST CHARGING WHAT THEY CAN BECAUSE THEY THINK IM A DUMB FEMALE!!! WRONG MY DAD WAS A MECHANIC AND I BUILT MY OWN ENGINE IN MY 1ST CAR!! More

These people are scam artist. Sold me a car that was "certified" and one month later it needs new battery, starter, fanbelts, spark plugs, brake pads and all fluids and to boot it has been in "certified" and one month later it needs new battery, starter, fanbelts, spark plugs, brake pads and all fluids and to boot it has been in a front end collision. They deny it needs this work...I took it to a certified mechanic and he hooked it up to the same system...and we can prove it and they keep denying it. ROSEVILLE BMW is not honest...do not purchase a car from them. More

The service writer told me i needed alignment on car just bought when I brought it in for a warranty repair. Then when i told them I expected them to pay for it they told me they would measure to see if I bought when I brought it in for a warranty repair. Then when i told them I expected them to pay for it they told me they would measure to see if I truly needed it. Amazingly I didn't need it. So they were trying to sell me something I didn't really need or I need it and they didn't want to pay for it. More

three trips to their shop-2 of which took 8 hours-car wasn't fixed, service lights weren't reset, was told my new tires were worn out, car wasn't washed or properly put back together. Hard to believe the wasn't fixed, service lights weren't reset, was told my new tires were worn out, car wasn't washed or properly put back together. Hard to believe they are still in business. Oh and no loaners are available-all 24 are lent out. More