BMW of Roseville - Service Center

While being pressured to buy a long term maintenance contract, I was given a brochure outlining the benefits, including a rental car. Now the car is in the shop awaiting repairs and a back ordered wirin contract, I was given a brochure outlining the benefits, including a rental car. Now the car is in the shop awaiting repairs and a back ordered wiring harness not even expected until 10/14. I was told the car rental does not apply in California.. What??? And they have refused a loaner More

Warranty Claim denied. Engine misfire after 2,000 miles. We purchased a 2009 BMW 328i last August 2019. It had 92,xxx miles when purchased. I was assured that I have a 90 day or 4,000 mile warranty if the ca We purchased a 2009 BMW 328i last August 2019. It had 92,xxx miles when purchased. I was assured that I have a 90 day or 4,000 mile warranty if the car breaks down. Last October 30, 2019 the car started rough. I know it was a misfire. I contacted the dealer and dropped it off the next day for repair. I informed them that it is still under the 90 day or 4,000 mile warranty. The Service Adviser called me that I have engine misfire due to multiple failed ignition coil. She also informed me that my claim was denied since it was caused by a spark plug which was not a listed warranty item. My warranty contract does not show spark plugs as included or excluded item. Also my warranty contract does not show ignition coils as covered warranty item. Pretty much my warranty contract does not show a lot of items covered. My contention is that if they want to be specific on whats covered they also need to be specific on whats excluded because if I was told that spark plugs are excluded I would have requested this replaced or checked prior to purchase. Spark plugs for BMW are recommended by BMW service since owners really have no idea when it should be replaced. I had a 2014 X3 and it was done every 50,000 and I had a 2007 X3 which was done at 90,000 just before my warranty expired. Covered on my warranty are: Engine, Transmission, Electrical, front wheel drive, rear wheel drive, steering, front suspension, rear suspension, air conditioning, hybrid/electrical components, cooling, fuel delivery, safety system, seals and gasket. (each item has a list of components) Exclusions on the warranty are: modifications, abuse, misuse, negligence, collision, manufacturer recall, non covered condition. (explanation and scenario on each line.) I ask them which part of the exclusion applies to me. They said non-covered condition. Spark plugs are part of maintenance. But that exclusion line does not mention anything about maintenance. All they could tell me is that it is not on the listed item as covered warranty. I explained to them that under Electrical it mention distributor and coil. Modern cars don't have Distributor Ignition System but they have Coil on Plug Ignition System. This line should apply to my vehicle. I am still waiting Auto Nation Warranty to respond to me. I have been in contact with the Auto Nation Warranty claim most of the time. The dealership is still undecided on helping me. The car has been in the shop for 7 days. More

Regardless of customers safety and live!!! My wife’s 2012 X3 ( w/ extended warranty), BMW of Roseville refuse replace the brakes at 60000 miles and stated the front brakes @ 7mm and rear brakes My wife’s 2012 X3 ( w/ extended warranty), BMW of Roseville refuse replace the brakes at 60000 miles and stated the front brakes @ 7mm and rear brakes@ 5mm. But, when we bring to another BMW dealer,after measure, both front and rear are due to replace @ 3mm. BMW of Roseville heat and regardless of customers safety and live. More

Never trust any service centers fully I had given my 3 series for a service cause my Rear right tire was loosing its air pressure every Monday. So when I give my vehicle and collected it b I had given my 3 series for a service cause my Rear right tire was loosing its air pressure every Monday. So when I give my vehicle and collected it back, all the tire pressure was at 40 psi instead of recommended 32 psi. I trusted the service engineers and it was my life I had put at risk , when I checked the psi at 40 while driving back home from BMW Roseville. Luckily I checked the TPM to see this discrepancy and drive back immediately to get the tire pressure reduced to the recommended 32 psi. Lost complete trust on BMW as a brand with this error, which could have caused my life. More

Battery Replacement Sticker Shock Contacted service center at 9:30 on a Saturday about battery replacement. Dropped off car at 10 and was told replacement would be a min of $129. Found Contacted service center at 9:30 on a Saturday about battery replacement. Dropped off car at 10 and was told replacement would be a min of $129. Found out cost would actually be $421! Difference in price was cost to install and reset car’s computer. Ridiculous! More

Very good service and sales, perfect customer service. I used their service for the first time for a multi point inspection. Scheduled it online and drove from Reno, NV. My service advisor Sarah was amazin I used their service for the first time for a multi point inspection. Scheduled it online and drove from Reno, NV. My service advisor Sarah was amazing. She immediately got my car in, I asked if it can be done in one hour and she said "certainly". One hour later my car was ready, washed and cleaned. I highly recommend this dealership. Also, I purchased a car from them before and their prices were much more reasonable than the local Dealership in Reno. I drove 110 miles and saved a lot of money compared to I would get in Reno. More

In my opinion the visit was a rip off . 2 months ago we replaced a battery on a BMW X3 at the dealer for $485 and we bought the life time warranty battery and after 2 months the car started 2 months ago we replaced a battery on a BMW X3 at the dealer for $485 and we bought the life time warranty battery and after 2 months the car started to crank low , went back and asked to have the battery voltage checked , came back fine but they still charged me $129 diagnostic fee , which by the way a new battery alone is $146 from them . and i still have the same problem . any way total rip off for a repeat customer . it take them 5 minutes to check voltage on battery and alternator . The battery was purchased and installed by them 2 months ago and the funny thing they say life time warranty but to check it $129. This would never happen at Niello BMW of Sacramento . More

Refund on Cancellation of Extended Warranty I had an extended warranty on my 2010 X5 purchased through BMW of Roseville. I sold the car in April and requested a refund of the pro rated unused p I had an extended warranty on my 2010 X5 purchased through BMW of Roseville. I sold the car in April and requested a refund of the pro rated unused portion in April 2016. Five months later, I am still waiting. I was dealing with Darren Macias who told me the process would take 4-6 weeks, only to tell me 3 months later (after numerous emails) that he needed proof of Paid in Full from the lender. Darren has no knowledge of the process and has horrible customer service skills. No reply to emails/phone calls and he acts like he is doing me a favor. This is hardly the way to earn repeat business. More

RIPPED OFF AT THE SERVICE DEPT MY BROTHER IS THE OWNER OF A 2008 535I THAT HE BOUGHT IN AUG. 2014. I HAVE BEEN DEALING WITH THIS SERVICE DEPT SINCE OCT 2015 TO CURRENT TOTALING 7 TI MY BROTHER IS THE OWNER OF A 2008 535I THAT HE BOUGHT IN AUG. 2014. I HAVE BEEN DEALING WITH THIS SERVICE DEPT SINCE OCT 2015 TO CURRENT TOTALING 7 TIMES FOR MY BROTHER WHOM IS OVERSEAS & IS A DISABLED VETERAN OF OUR U.S. AIR FORCE, MY BROTHERS INITIAL SERVICE IN AUG 2014. MAKING GRAND TOTAL OF 8 TIMES. THE SAME PROBLEM HAS BEEN THERE EVERY TIME! "HIGH BATTERY DRAINAGE'" AKA "INCREASED BATTERY DISCHARGE". THE G,M, TOM KLEIN, WONT RETURN MY CALLS. SRVC. MGR. ALAN, HAS BEEN PATRONIZING THE SITUATION SRVC. ADVISORS: ERIC TRIEBULL AND PATRICK McGARRITY HAVE TOLD SO MANY LIES THEIR NOSES SHOULD BE A MILE LONG. MY BROTHER SPENT $$$ FOR A NEW BATTERY IN 8/2014 BUT THE PREVIOUS OWNER HAD REPLACED THE BATTERY IN 11/2013 (STILL UNDER WARRANTY) $700 THEN OCT-NOV-DEC 2015 SAID TO REPLACE SUNROOF, MODULES, BATTERY+ (5 TIMES IN SHOP) $5900. APR-JUNE 2016 (IN SHOP 10 WKS) RADIO HEAD $1580 AND AUG 2016, ALTERNATOR $1750 & TOLD ME BATTERY CHECKED OUT FINE BUT PAPERWORK SAYS A DIFFERENT STORY!! CAR STILL NOT REPAIRED CORRECTLY AND THIS SHOP IS JUST CHARGING WHAT THEY CAN BECAUSE THEY THINK IM A DUMB FEMALE!!! WRONG MY DAD WAS A MECHANIC AND I BUILT MY OWN ENGINE IN MY 1ST CAR!! More