BMW of Roseville - Service Center

I took my xar for oil change. Had an appointment and had to wait about 15 minutes before I was even welcomed. I had ta ask for assistance. No one wanted to assist since I had a voucher. After 4 hours, I c to wait about 15 minutes before I was even welcomed. I had ta ask for assistance. No one wanted to assist since I had a voucher. After 4 hours, I called to see if car was ready and they could not give me any information because my car was not in the system. This is terrible customer service. Sad that I bought my car here and this is how you are treated. I did like that i was not pushed to doing all kinds of other services. More

Chris was great! Love the new video of service and prompt follow up. Thank you! prompt follow up. Thank you! More

very professional /on time and work product of highest order and with real skill and care order and with real skill and care More

I have been pleasantly surprised by the efficiency and attention I have received Each time I have needed to come to the Dealership. attention I have received Each time I have needed to come to the Dealership. More

James, was very helpful and answered all my questions. I was pleased with the service. was pleased with the service. More

Very helpful and accommodating! Laura is an excellent service writer and always follows through! I can count on her for good service service writer and always follows through! I can count on her for good service More

Our estimate went from initially 2k to almost 5k took to local BMW mechanic and less then 1k, Service advisor was condescending to my husband but nice to daughter and I. We only took it to BMW to see if our local BMW mechanic and less then 1k, Service advisor was condescending to my husband but nice to daughter and I. We only took it to BMW to see if our daughter had any warranty's and still paid almost 200 for a almost 5k estimate! Would never go back again! More

James did a great job of taking care of all of my service in a prompt and timely manner. in a prompt and timely manner. More

I decided to stop by the dealership to have the windshield wipers replaced on my X5 without an appointment. I was able to drive right up to the service center and was immediately greeted by a servi windshield wipers replaced on my X5 without an appointment. I was able to drive right up to the service center and was immediately greeted by a service technician who then referred me to my service specialist. The wipers were replaced and I was off and running within twenty minutes. Service with a smile. Thank you. Unfortunately I can’t remember the names of the initial greeter and the service tech at the Roseville BMW dealership but I’m sure that it is documented in my service order. Merry Christmas and Half New Year. More

Very knowledgeable and friendly. James did a great job With great follow ups until getting the job done. With great follow ups until getting the job done. More