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BMW of Roseville - Service Center

Roseville, CA

4.7
449 Reviews

449 Reviews of BMW of Roseville - Service Center

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June 17, 2024

Great customer service. Casey is the best service rep! I like the video with summary of the inspection findings by the mechanic. More

by stephanie.villasenor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Black
Report | Print
Jun 18, 2024 -

BMW of Roseville responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 13, 2024

Super friendly! ! I have always been welcomed with a smile and taking care of in a timely manner More

by aukele04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nghia
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Jun 14, 2024 -

BMW of Roseville responded

Hi, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 12, 2024

I felt it took to long to service my car for oil change/,basic service. Laura could have kept me more timely informed on the status of my car. Average customer service. More

by billmoore101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Stevens
Report | Print
Jun 13, 2024 -

BMW of Roseville responded

Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (916) 790-1990 to discuss what we can do to help.

June 12, 2024

I have bought my car here and used. their service and service advisors for the life of 2 cars, Chris who had just started when I got my car is still helping me all these years later. Nic More

by LM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cubberly
Report | Print
Jun 13, 2024 -

BMW of Roseville responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Roseville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

June 12, 2024

When buying new tires please clean them before giving the car back to the customers in the future. More

by tom
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff and Josh
Report | Print
Jun 14, 2024 -

BMW of Roseville responded

We appreciate you taking the time to leave us a response, Tom! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 07, 2024

Chris has been my service advisor for my past 4 BMWs and he is always amazing. Great service Roseville BMW! More

by Carlacperk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Jun 12, 2024 -

BMW of Roseville responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2024

Laura has always made my services a breeze, she’s professional and great to deal with. More

by Erin M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Report | Print
Jun 10, 2024 -

BMW of Roseville responded

Hello Erin, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 25, 2024

Rocky was very helpful, kind, and accommodating to our needs. I trust him and would do business with him again. More

by Texie Sturman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky
Report | Print
May 27, 2024 -

BMW of Roseville responded

Hi Texie, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 22, 2024

Laura is great! She is very helpful and answers all my questions! I take care to maintain my car and can always count on BMW Service!! More

by mumzzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Report | Print
May 24, 2024 -

BMW of Roseville responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Roseville. Feel free to stop by if you ever need any more help.

May 19, 2024

I sent the car for diagnostic service, they charged me a fee and for service to correct the issue. Unfortunately the check engine came on again and charged me another fee for diagnostics . The cost for repa More

by M3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
May 21, 2024 -

BMW of Roseville responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (916) 790-1990 to discuss what we can do to help.

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